Originally Posted by bucko
What recourse would you have? Do state lemon laws apply to campers? Even so, most states allow the manufacturer 3 tries to repair the same fault before you can file for a lemon law.
I know I'd be upset with that gap along the top if it were mine. I'm both shocked and disappointed, siding with you that Jayco turned down the first pre-auth. They expect you to live with such quality? I assume the dealer/repair facility that is performing the repair sent them pictures, so I cannot understand how they'd turn down the authorization, unless it's the fee the repair center is wanting to charge back to Jayco. Perhaps the repair center has lowered its rate on the second attempt. You may want to contact Jayco and ask if this is the case, then follow up with another service location that can work with Jayco.
I don't believe there's any recourse at this point, and agree that I need to give the dealer a shot (or three) at fixing this.
They said after the first request was denied they sent in closer and more detailed pictures. That's the one we're waiting on. The service folks were pretty sympathetic but...
We were in the middle of looking at upgrading but the sales guy is not being responsive. He's not returning emails and when we went to look at the new ones on Saturday he gave us the keys and pointed at the lot while he worked with other customers. I'm at the point where I'm looking at Forest Rivers but it's hard to do when the trade is in the shop!
Edit: I got a voicemail from him this AM so maybe he's not all that bad.
Good idea to contact Jayco, I may do that today.