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Old 08-01-2016, 09:57 AM   #11
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Several years ago, I signed up for the Good Sam recall notices. I get notices before the dealers even know about them. This includes my vehicles as well as the RV. My 28BHBE does not have the Sway Command, but when I got this recall notice, I remember reading in this forum about others that had it. Thus, my posting. We are here to HELP EACH OTHER!


Here is Lippert's phone number. maybe they can tell you which vehicles are affected?

574-535-1125
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Old 08-01-2016, 03:36 PM   #12
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Thanks for the link!
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Old 08-03-2016, 07:19 PM   #13
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Quote:
Originally Posted by Wannabe View Post
Check out the note on this page. I'm going to keep mine since it's not affected.

Sway Command Travel Trailer Tow Control Technology
Wannabe, thanks, you're all over it. That link answers every question I had. I tow with a 2010 F-150, which shows as fully compatible with Sway Command, so you've given me some serious peace of mind. Like you, I'm keeping mine. It's ridiculous, however, that Lippert didn't have this figured out for the affected GM vehicles in advance...
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Old 08-04-2016, 02:03 PM   #14
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Jayco Advises Removing Sway Command, REGARDLESS of Tow Vehicle (for now)

I just spoke with Sean at Jayco customer service reference the Sway Command recall. He just now received a copy of the notice that Jayco is sending to owners with Sway Command, and he read it to me over the phone.

Bottom line - Jayco is advising ALL customers to disable/remove Sway Command, regardless of whether Lippert says it's compatible with your tow vehicle/brake controller or not. Jayco is not yet confident enough in Lippert's findings to advise otherwise. Since they've obviously been burned pretty good by this Lippert failure, I can't say I blame them.

Sean said this is a situation that is going to continue to develop and that the company's guidance may change, but for now the letter advises making an appointment at your Jayco dealer to have Sway Command removed at no cost to you. You will then be refunded $375. The company's instruction letter also says that it is furnishing instructions to owners so that they can safely disable Sway Command on their own if they don't want to go to a dealer/dealer is hundreds of miles away (that's my situation).

The question I had that can't yet be answered is "if I disable it myself, do I get the refund, and if so do I have to return the Sway Command components to get it?" There's a difference between "disabling" and "uninstalling" and I'm not looking forward to removing the Sway Command indicator from my front cap and staring at the now pointless mounting holes - ugh.

Sean said to expect the letter of instruction any day now. He advised disabling/removing regardless of tow vehicle because "It's better to err on the side of caution" when it comes to trailer brakes. I agree, but I'm also hoping I can disable the system, hold onto the components, and then at some date in the near future reactivate it IF Jayco and Lippert can BOTH assure me that the system will work safely with my tow vehicle.

Guess we all need to stay tuned...
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Old 08-04-2016, 02:14 PM   #15
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Just spoke with Lippert customer service. Their position is the same as Jayco's at the moment - disable Sway Command, regardless of tow vehicle. The Lippert rep also said that engineers are working to debug the system, which they hope happens pretty quickly and may be as simple as a software/firmware rewrite, although hardware (gyroscope/sensors) could also come into play.

Given this, I think I'm going to follow Jayco's "disable" instructions when I receive them and wait for further developments before physically pulling Sway Command off the trailer. I'm not traveling for another 6 weeks so I can afford to be a little patient...
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Old 08-05-2016, 06:03 AM   #16
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I have a 2015 f150 and have disabled mine for now. My dealer is a long distance away so like you I am hoping I do not have to fully remove unit. Wait and see like you said
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Old 08-05-2016, 07:58 AM   #17
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Originally Posted by Davecarol View Post
I have a 2015 f150 and have disabled mine for now. My dealer is a long distance away so like you I am hoping I do not have to fully remove unit. Wait and see like you said


But I thought the system was only non compatible with 2014-2016 GMs?


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Old 08-05-2016, 10:57 AM   #18
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But I thought the system was only non compatible with 2014-2016 GMs?


Craig Bailey
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That's what I said to both company representatives. But both insisted that for now at least, the system should be disabled regardless of your tow vehicle make and model.
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Old 08-05-2016, 06:29 PM   #19
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I have a 2015 f150 and have disabled mine for now. My dealer is a long distance away so like you I am hoping I do not have to fully remove unit. Wait and see like you said
Dave, could you share how you disabled it?
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Old 08-05-2016, 07:54 PM   #20
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What I did was followed the leads from the lippert box to all the wires run on the front of my trailer. The lippert box is about a foot from it, I then disconnected the wires from there as well their is another one that appears to be a ground. You can just unplug it from the lippert box, I decided I would permanently disconnected it as I would imagine Jayco will want it back. I have a 2016 f150 that has sway control on it as well.
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