Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 08-13-2016, 07:38 PM   #21
Junior Member
 
Campin4Ever's Avatar
 
Join Date: May 2016
Location: Yakima
Posts: 16
Quote:
Originally Posted by RAurand View Post
NHTSA Campaign ID: 16V560000
Manufacturer:
Jayco, Inc.
Model Year:
2016
Make:
JAYCO
Model:
JAY FLIGHT
Recall Date:
20160727
Component:
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Potential # of Units Affected:
3085
Summary:
Jayco, Inc. (Jayco) is recalling certain model year 2016-2017 Jay Feather, Jay Flight, Jay Flight SLX, Eagle, White Hawk, and Octane travel trailers manufactured January 5, 2016, to July 18, 2016, equipped with a Sway Command anti-sway system. When connected to certain tow vehicles that have an integrated brake controller, and after the anti-sway system has applied the trailer brakes in response to a sway event, the trailer brakes may no longer function to slow or stop the trailer.
Consequence:
A loss of trailer brakes may lengthen the distance needed to stop the vehicle and cause a loss of vehicle control, increasing the risk of a crash.
Remedy:
Jayco will notify owners, and dealers will remove the Sway Command system from the affected travel trailers, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Jayco customer service at 1-800-283-8267. Jayco''s number for this recall is 9901308.
My Notice from Jayco was a bit different, and I have an aftermarket brake controller.
__________________

__________________
Richard
2001 Chevrolet Silverado 1500 Extended Cab, Rear Wheel Drive, V8 (327 CI), Factory Tow Package & Heavy Duty Suspension; e2 Round Bar Hitch, 10K lb. max; 2016 Jayco Jay Flight SLX, 212QBW, DISCONNECTED Sway Command System; Sold: 2005 Skyline Nomad Lite, 180LT, 18'
Campin4Ever is offline   Reply With Quote
Old 08-15-2016, 06:35 PM   #22
Senior Member
 
Join Date: Nov 2015
Location: somewhere
Posts: 418
Quote:
Originally Posted by Wannabe View Post
Check out the note on this page. I'm going to keep mine since it's not affected.

Sway Command Travel Trailer Tow Control Technology
However what would your liability be if you sold it down the line to someone who had an incompatible brake controller in their tow vehicle or you bought a new tow vehicle.
Would you still get reimbursement for removing it on new vehicle purchase?
__________________

__________________
2012 Honda Ridgeline
2016 195 RB.. 10,500 miles under tires as of today.
Been down many a dirt road in the west. We go where not too many rv'ers go.
Kim Gass is offline   Reply With Quote
Old 08-15-2016, 11:29 PM   #23
Junior Member
 
Campin4Ever's Avatar
 
Join Date: May 2016
Location: Yakima
Posts: 16
Quote:
Originally Posted by Kim Gass View Post
However what would your liability be if you sold it down the line to someone who had an incompatible brake controller in their tow vehicle or you bought a new tow vehicle.
Would you still get reimbursement for removing it on new vehicle purchase?
I have rec'd my recall notice and called Jayco. I didn't like what I heard as I thought the "SWAY COMMAND" feature was really neat thus helping me make my decision to purchase a 2016 Jay Flight SLX. Bottom line is Jayco wants all "SWAY COMMAND" systems off of ALL their trailers. It doesn't matter what you tow it with per Jayco. There is NO remedy to fix this Lippert disaster except to remove it. It has been deemed UNSAFE. Well I'm not keeping something UNSAFE on my new trailer. Therefore I have disconnected mine per the instructions that came with my recall, and scheduled it to be removed at my local dealership. The $375 is just a buyout. I have an e2 Round Bar Sway Hitch system anyways, so I'll take the money, and enjoy a good road trip.
__________________
Richard
2001 Chevrolet Silverado 1500 Extended Cab, Rear Wheel Drive, V8 (327 CI), Factory Tow Package & Heavy Duty Suspension; e2 Round Bar Hitch, 10K lb. max; 2016 Jayco Jay Flight SLX, 212QBW, DISCONNECTED Sway Command System; Sold: 2005 Skyline Nomad Lite, 180LT, 18'
Campin4Ever is offline   Reply With Quote
Old 08-16-2016, 07:24 AM   #24
Senior Member
 
Join Date: Nov 2015
Location: somewhere
Posts: 418
I am flummoxed. Our Sway Command works fine with our tow vehicle.. Our TV does not have anything other than an aftermarket brake controller
Moreover we have received no notice of any recall at all and no instructions. Youd think Jayco would be more proactive.
Did Jayco send out notices selectively?
__________________
2012 Honda Ridgeline
2016 195 RB.. 10,500 miles under tires as of today.
Been down many a dirt road in the west. We go where not too many rv'ers go.
Kim Gass is offline   Reply With Quote
Old 08-16-2016, 07:40 AM   #25
Site Team
 
norty1's Avatar
 
Join Date: Jan 2011
Location: Charleston, SC
Posts: 10,063
I think they are just covering themselves for the liability issues down the road. Say you use it without any problems then trade it in next year and the new owner has a different tow vehicle.

They and you could be exposed to liability issues everywhere.
__________________
Moderator
2011 351RLTS Eagle, Mor/Ryde suspension & pin box
06 F350 Lariat PSD, SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS

Can't find what you're looking on JOF? Try:Jayco Owners Forum Custom Google Search
"It's easier to fool people than to convince them that they have been fooled." - Mark Twain
norty1 is offline   Reply With Quote
Old 08-16-2016, 07:42 AM   #26
Site Team
 
norty1's Avatar
 
Join Date: Jan 2011
Location: Charleston, SC
Posts: 10,063
Quote:
Originally Posted by Kim Gass View Post
I am flummoxed. Our Sway Command works fine with our tow vehicle.. Our TV does not have anything other than an aftermarket brake controller
Moreover we have received no notice of any recall at all and no instructions. Youd think Jayco would be more proactive.
Did Jayco send out notices selectively?

I would get in touch with Jayco and get it clarified asap.
__________________
Moderator
2011 351RLTS Eagle, Mor/Ryde suspension & pin box
06 F350 Lariat PSD, SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS

Can't find what you're looking on JOF? Try:Jayco Owners Forum Custom Google Search
"It's easier to fool people than to convince them that they have been fooled." - Mark Twain
norty1 is offline   Reply With Quote
Old 08-16-2016, 10:04 AM   #27
Senior Member
 
Join Date: Jan 2016
Location: Beacon
Posts: 197
Everyone needs to make their own decision on how to handle this recall, but having spoken at length with both Jayco and Lippert here is what we plan to do.

First, both companies are currently supporting the recall, regardless of whether your vehicle or brake controller are deemed "compatible" or not. As Norty says, this isn't surprising given the high turnover in the RV industry - neither company wants a Sway Command-equipped trailer to be resold to someone who does NOT have a compatible TV/controller and then gets injured or killed.

Second, Lippert does not currently have a strategy for fixing the compatibility issues - they seem to have been caught flat-footed. If they had a plan, the recall would have involved bringing in trailers for software/firmware upgrades, etc. Without a repair plan, the only way to protect consumers and avoid liability is to recall and uninstall the system.

That said, Sway Command can be safely DISABLED by simply removing the main cable into its controller junction box, and Jayco has furnished these instructions to owners. We can all operate our trailers safely by following those instructions. That's a big relief to us. It's fast, easy, and doesn't impact an owner's ability to tow their rig with confidence and enjoy it until they can get to a dealer for the recall.

But we don't plan to immediately bring ours in for the uninstall. Our reasoning is that this is a reasonably new recall and we'd like to see whether Lippert comes up with a successful strategy to save Sway Command. As a Jayco rep told me, "we don't yet know what Lippert will do, but we have to think they're working on it given the high demand for this technology and its potential in the market." We tend to agree with that assessment.

Since we're not traveling for several weeks (and also can't get into a dealer for weeks), we have time to watch and see what develops, and if we NEED to travel we'll simply disable Sway Command and still be safe - our WD hitch gives us the confidence to tow without it. We never get even the HINT of an uncontrollable sway event. In fact, we bought Sway Command just to provide one more level of protection against the unexpected, like encountering a sudden high wind weather event. But we can survive safely without it, just as RV enthusiasts have for 75 years!

Still, we'd LIKE that extra protection against the unexpected, so our hope is that Lippert will eventually come up with a solution that allows us to again enjoy the benefits of Sway Command. But regardless of what develops, for now we certainly won't sell our trailer to someone else or operate it with Sway Command enabled (even though Lippert says our F-150 is compatible) because Lippert service reps told us by phone that they are encouraging FULL compliance with the Jayco recall. In our view that supersedes their online compatibility assessments. Of course, it's an NHTSA-level recall, so they can't say otherwise.

In closing, we're NOT advising anyone to ignore the recall - we certainly aren't. But again, we can wait a few weeks to see what develops. If they DON'T come up with a fix that allows us to keep the system, we'll have it uninstalled and cover the holes in our front diamond plate with a smiley face sticker.
__________________
2017 White Hawk 28DSBH, Glacier package
2010 F150 XLT SCREW, 4x4, 5.4L Triton, HD Tow
Andersen No-Sway Weight Distribution Hitch
Our White Hawk photo album
Mikey is offline   Reply With Quote
Old 08-17-2016, 07:57 PM   #28
Junior Member
 
Join Date: Jun 2016
Location: roanoke
Posts: 5
I talked with the dealer and Jayco about the recall. Jayco said not removing sway command would Not void my warranty. I have an aftermarket trailer brake.
I personally like sway command
ryang is offline   Reply With Quote
Old 08-18-2016, 08:21 PM   #29
Senior Member
 
Join Date: Nov 2015
Location: somewhere
Posts: 418
I am wondering how long it takes Jayco to send us a recall notice.. or the dealer. So far nothing.

This could impact future sales/dealer relations.

Even though Sway Command works for our tow vehicle with an aftermarket brake controller.

Or did we not spend enough on the TT? It was new but hardly pricey.
__________________
2012 Honda Ridgeline
2016 195 RB.. 10,500 miles under tires as of today.
Been down many a dirt road in the west. We go where not too many rv'ers go.
Kim Gass is offline   Reply With Quote
Old 08-18-2016, 09:10 PM   #30
Senior Member
 
Join Date: Jan 2016
Location: Beacon
Posts: 197
Kim,

We didn't get ours until two days ago by snail mail, and that was only after complaining last week to Jayco customer service. Here's the email I sent them:

"My 2017 White Hawk 28DSBH is subject to the Sway Command recall which is now a week old and could supposedly result in a fatal accident. I'm aware of it only because I'm active on the Jayco Owner's Forum. No one from Jayco has contacted me by phone, email or U.S. Mail regarding this serious recall.

I reached out to your customer service department on 4 August by phone and was told I would promptly receive written instructions on how to safely disable Sway Command and receive a refund of $375. I prefer to disable the system myself as my selling dealer is 105 miles away and I don't plan to drive an unsafe trailer that distance.

It's been a week, no instructions. Please provide me with written instructions immediately on how to proceed with this recall and receive my refund. Thank you."

The fellow who responded by email was solid, polite and understanding. Small consolation, however, for a defect that has life threatening implications.
__________________

__________________
2017 White Hawk 28DSBH, Glacier package
2010 F150 XLT SCREW, 4x4, 5.4L Triton, HD Tow
Andersen No-Sway Weight Distribution Hitch
Our White Hawk photo album
Mikey is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 12:32 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.