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Old 08-27-2016, 04:53 PM   #41
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I've got mine still. It does work with our setup.. I am waiting..tap tap tap.. No word from anyone

We can afford to do this as we know Sway Command works. I'm hardly recommending others follow suit.

Over the winter we may visit the dealer for a social ( pest visit). Its on the way to the grocery store.

But we right now are in no hurry but are fully aware of the consequences of getting another tow vehicle or selling the trailer to another party. If those situations happen we will squawk

Our unit is little. No payments.. its already repaid itself in savings on motels.

We are going cross country to Alaska next year and I am secure that the Sway Command will work.
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Old 08-31-2016, 10:26 AM   #42
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Cool Sway command system is removed

Just got my SWAY LACK-OF-COMMAND SYSTEM" removed by my dealer it took about 4 hours. They process the paperwork just like warranty work. I am so glad the darn thing is off my Trailer. I should of known Technology like this was to good to be true. Now I have peace of mind, and can rely on my trailer brakes to work. I have talked to many Jayco Owners w/Sway Control who have yet to receive their RECALL letter. In fact many dealers are unaware still. They are going to get someone killed. I have researched 10 known accidents linked directly to this bogus technology. I am not aware of any fatalities. Thank God. I wish those owners luck that still have it hooked up.
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2001 Chevrolet Silverado 1500 Extended Cab, Rear Wheel Drive, V8 (327 CI), Factory Tow Package & Heavy Duty Suspension; e2 Round Bar Hitch, 10K lb. max; 2016 Jayco Jay Flight SLX, 212QBW, DISCONNECTED Sway Command System; Sold: 2005 Skyline Nomad Lite, 180LT, 18'
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Old 08-31-2016, 06:20 PM   #43
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I decided to send a note to Lippert customer service to get a response from them in writing that I could share here. It's been a couple of days - nothing but crickets. Anyway, here's the note I sent them, I'll share their response if I get one:

Hello,

I own a 2017 Jayco White Hawk 28DSBH with Sway Command installed as a factory option. My trailer has been recalled by Jayco for removal of Sway Command due to compatibility issues.

I spoke to one of your customer service representatives two weeks ago, a nice fellow who told me that your company stands behind the Jayco recall. This is a little confusing, however, as my tow vehicle is a 2010 F-150 with OEM brake controller, which your website still says is fully compatible with Sway Command. I've disconnected Sway Command for the moment but I haven't had it removed as I'd like the added protection it provides IF it's working properly.

So, my question for you is - if I'm using Sway Command on a Jayco travel trailer with a 2010 F-150 with OEM brake controller, am I safe? Will it function as designed? If this is the case, I'll re-enable Sway Command and use it, and remove it only when selling or transferring my trailer to another owner (unless your company has a fix in place by then).

By the way, you should know that some Jayco owners with compatible tow vehicles (you can see their comments at the Jayco Owners Forum) are frustrated by the lack of clearer guidance on this recall. They're confused (as I am) because they wanted the additional safety of Sway Command and your website still says it's compatible with their tow vehicle. If that's the case, then why disable or uninstall it?

Final question - is your company working to save Sway Command? Are you looking into a firmware/software/hardware update that will make it unambiguously safe? If so, many of us are willing to stick with you and simply disable the system until you have a fix in place. I can't imagine you aren't working on it - why surrender your market share to companies like Tuson? And why is your system still available on Forest River RVs - they would encounter the same issues as Jayco, wouldn't they? And Sway Command is still available for aftermarket sale and installation, isn't it...even for Jayco owners? Again, confusing...

Please accept this note in the spirit intended. I and my fellow Jayco owners simply need to hear something definitive from Lippert on this subject. I would like to use Sway Command if you can assure me it's safe for my 2010 F-150 with OEM brake controller. I have a 650 mile round trip with my family coming up in 10 days and I'd like to know whether I can safely use the system during the trip. It simply makes no sense to me to remove something that could SAVE lives simply because it isn't compatible with other tow vehicles but IS compatible with mine.

Thanks VERY much in advance for any thoughtful answers that you can provide.
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Old 08-31-2016, 06:50 PM   #44
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I sent you private thanks Mikey but you deserve public thanks! I am in the same boat as you.
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Old 08-31-2016, 07:20 PM   #45
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Quote:
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I sent you private thanks Mikey but you deserve public thanks! I am in the same boat as you.
Thanks, Kim! Hope we get some answers soon.

Best,

Mike
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Old 09-19-2016, 11:54 AM   #46
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OKAY...

Just spoke with a Lippert customer service rep named Garth, another very nice and knowledgeable fellow who told me that IF you own a tow vehicle with integrated brake controller or aftermarket controller that is on Lippert's list of COMPATIBLE controllers (approved via testing), you're perfectly safe using Sway Command. It will work as designed and will not cause any brake failure on your trailer.

Garth told me that they still sell Sway Command as an aftermarket product and that it is also factory installed by other RV companies besides Jayco, with the proviso that it be matched to compatible brake controllers. In that way it's just like the Tuson electric sway control, a competing product that works with most (but not all) brake controllers.

This assurance has made me comfortable enough to run with Sway Command active. Each of you must exercise your own judgment, I'm not advising anyone on what do to, just sharing what I've learned and how it's informed my own decision. Be safe out there, everyone!
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Old 09-19-2016, 12:13 PM   #47
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Hopefully we can get instructions in the future on how to deactivate from Lippert customer service so that if we get an incompatible tow vehicle or sell the trailer we are not going to put ourselves in jeopardy from getting hurt or being sued.

Of course when we sell it will be as is with full disclosure but for the meantime we are quite happy with how Sway Command works with our unsophisticated truck.
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Old 09-19-2016, 02:00 PM   #48
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Quote:
Originally Posted by Kim Gass View Post
Hopefully we can get instructions in the future on how to deactivate from Lippert customer service so that if we get an incompatible tow vehicle or sell the trailer we are not going to put ourselves in jeopardy from getting hurt or being sued.

Of course when we sell it will be as is with full disclosure but for the meantime we are quite happy with how Sway Command works with our unsophisticated truck.
Kim,

It's pretty easy to disable. Jayco sent out instructions to owners (with photos). I know from your previous posts that they seem to have forgotten you, but if you email their customer service or give them a call they'll send you the instructions as a one page pdf file. They emailed mine and sent a hard copy later. All you do is disconnect one cable from the Sway Command control box on your trailer's A-frame cross member. It clips in with a tab that you release with a flat tip screwdriver. That's it. Takes 5 seconds.
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Old 09-21-2016, 09:43 AM   #49
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Not sure if anyone will know but I am Canadian and my refund is $375 does anyone know if that should be in US dollars?
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Old 09-21-2016, 10:43 AM   #50
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Quote:
Originally Posted by Kim Gass View Post
Hopefully we can get instructions in the future on how to deactivate from Lippert customer service so that if we get an incompatible tow vehicle or sell the trailer we are not going to put ourselves in jeopardy from getting hurt or being sued.

Of course when we sell it will be as is with full disclosure but for the meantime we are quite happy with how Sway Command works with our unsophisticated truck.
Kim (and anyone else!),

Following up from yesterday, I've attached a copy of the disabling instructions provided by Jayco. Super easy to do. Best, Mike
Attached Files
File Type: pdf Sway Command Disable.pdf (164.4 KB, 16 views)
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