Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
Jayco RV Owners Forum
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 08-01-2016, 08:22 AM   #1
Senior Member
 
RAurand's Avatar
 
Join Date: Dec 2015
Location: Pennsylvania
Posts: 1,880
Sway command recall

NHTSA Campaign ID: 16V560000
Manufacturer:
Jayco, Inc.
Model Year:
2016
Make:
JAYCO
Model:
JAY FLIGHT
Recall Date:
20160727
Component:
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Potential # of Units Affected:
3085
Summary:
Jayco, Inc. (Jayco) is recalling certain model year 2016-2017 Jay Feather, Jay Flight, Jay Flight SLX, Eagle, White Hawk, and Octane travel trailers manufactured January 5, 2016, to July 18, 2016, equipped with a Sway Command anti-sway system. When connected to certain tow vehicles that have an integrated brake controller, and after the anti-sway system has applied the trailer brakes in response to a sway event, the trailer brakes may no longer function to slow or stop the trailer.
Consequence:
A loss of trailer brakes may lengthen the distance needed to stop the vehicle and cause a loss of vehicle control, increasing the risk of a crash.
Remedy:
Jayco will notify owners, and dealers will remove the Sway Command system from the affected travel trailers, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Jayco customer service at 1-800-283-8267. Jayco''s number for this recall is 9901308.
__________________

2012 Ford Expedition EL
2016 28BHBE, Elite and Thermal Packages.
Equal-i-zer 4-point Sway Control, Southwire 34930 Surge Guard 30A, Tire Minder TPMS A1A
(2) Yamaha EF2000iS Generators, Micro-Air EasyStart™ 364 (3-ton) Soft Start, Garmin RV 890, GoodYear Endurance ST225/75-15 Load Range E
RAurand is offline   Reply With Quote
Old 08-01-2016, 08:39 AM   #2
Senior Member
 
Join Date: Apr 2016
Location: new england
Posts: 110
Thank you posting this.
I have an aftermarket brake controller, I believe the recall deals with factory equiptment.
And for those that purchased this option and other that uninstalling sway command free of charge, those with sway command already was charged when we purchased the RV.
In this case, would we receive a refund for the option purchase price?
Thank you.
John
trashman is offline   Reply With Quote
Old 08-01-2016, 08:51 AM   #3
Senior Member
 
Join Date: Nov 2013
Location: Fraser Valley
Posts: 306
Wow! This is very scary. I just called Jayco and although our Whitehawk is prepped for sway command, it wasn't installed at the factory.

Because I am exceedingly paranoid, I'm also going to call the dealer and make sure they didn't install it later. I don't believe so, but better safe than sorry!

Thanks for posting about this, Rick!
__________________
Proud Yukoner
2010 Ford F-150 Supercrew Lariat
2016 Whitehawk 27 DSRL
2014 Jayflight 24FBS Elite (Sold)
ykcamom is offline   Reply With Quote
Old 08-01-2016, 08:52 AM   #4
Member
 
Join Date: Nov 2015
Location: Marietta
Posts: 66
Yeah, I'd like to know about the compensation for removing the system. Even if they give full replacement value, it is hardly worth the time, fuel, and having my camper monkeyed with. I don't think my oem controller is one affected, so I might just let it ride...
__________________
GA Family of 4
2015 Ram 2500 Crew 6.4 4.10 4x4
Eagle TT 284BHBE (Ordered 12/15)

Wannabe is offline   Reply With Quote
Old 08-01-2016, 08:53 AM   #5
Senior Member
 
Join Date: Nov 2013
Location: Fraser Valley
Posts: 306
Quote:
Originally Posted by trashman View Post
Thank you posting this.
I have an aftermarket brake controller, I believe the recall deals with factory equiptment.
And for those that purchased this option and other that uninstalling sway command free of charge, those with sway command already was charged when we purchased the RV.
In this case, would we receive a refund for the option purchase price?
Thank you.
John
Good question. I would hope that Jayco would reimburse owners for a charged option they can't use! I never thought to ask this question when I spoke to Jayco since it's not installed on our unit.
__________________
Proud Yukoner
2010 Ford F-150 Supercrew Lariat
2016 Whitehawk 27 DSRL
2014 Jayflight 24FBS Elite (Sold)
ykcamom is offline   Reply With Quote
Old 08-01-2016, 08:56 AM   #6
Senior Member
 
Join Date: Nov 2013
Location: Fraser Valley
Posts: 306
Quote:
Originally Posted by Wannabe View Post
Yeah, I'd like to know about the compensation for removing the system. Even if they give full replacement value, it is hardly worth the time, fuel, and having my camper monkeyed with. I don't think my oem controller is one affected, so I might just let it ride...
Is there a list of which vehicle's integrated towing brake system that are affected?
__________________
Proud Yukoner
2010 Ford F-150 Supercrew Lariat
2016 Whitehawk 27 DSRL
2014 Jayflight 24FBS Elite (Sold)
ykcamom is offline   Reply With Quote
Old 08-01-2016, 09:21 AM   #7
Senior Member
 
Loboclone's Avatar
 
Join Date: Jul 2015
Location: Rio Rancho
Posts: 426
Another Lippert disaster............
__________________
2015 F-450 XLT 440 HP Power Stroke 26.5K Custom Resse F/W,, 19.5 Rubber
2014 Oreion Sand Reeper 4x4
2015 Jayco Sesimic 4212 Extreme Weather Package, Dual Pane Windows, Side and rear Patios, 480 watt Zamp Solar Pkg, 6 - 6 volt AGM batteries, Residential Fridge, custom Dishwasher, 5500 watt Onan and lot of problems.
https://www.jaycoowners.com/forums/m...albums843.html Check this out.
https://www.jaycoowners.com/forums/f...s-34672-3.html
Loboclone is offline   Reply With Quote
Old 08-01-2016, 09:37 AM   #8
Member
 
Join Date: Nov 2015
Location: Marietta
Posts: 66
Quote:
Originally Posted by ykcamom View Post
Is there a list of which vehicle's integrated towing brake system that are affected?
I read somewhere that it was GM products. Not sure though.
__________________
GA Family of 4
2015 Ram 2500 Crew 6.4 4.10 4x4
Eagle TT 284BHBE (Ordered 12/15)

Wannabe is offline   Reply With Quote
Old 08-01-2016, 09:37 AM   #9
Senior Member
 
schrederman's Avatar
 
Join Date: Apr 2016
Location: Weatherford
Posts: 505
My new White Hawk is prepped but it's not installed... as Loboclone said... another Lippert disaster.
__________________
Jack and Delores, Weatherford, Texas
2016 White Hawk 28DSBH TT, 2014 Ram 4X4 2500 CTD
schrederman is offline   Reply With Quote
Old 08-01-2016, 09:40 AM   #10
Member
 
Join Date: Nov 2015
Location: Marietta
Posts: 66
Quote:
Originally Posted by ykcamom View Post
Is there a list of which vehicle's integrated towing brake system that are affected?
Check out the note on this page. I'm going to keep mine since it's not affected.

Sway Command Travel Trailer Tow Control Technology
__________________
GA Family of 4
2015 Ram 2500 Crew 6.4 4.10 4x4
Eagle TT 284BHBE (Ordered 12/15)

Wannabe is offline   Reply With Quote
Old 08-01-2016, 09:57 AM   #11
Senior Member
 
RAurand's Avatar
 
Join Date: Dec 2015
Location: Pennsylvania
Posts: 1,880
Several years ago, I signed up for the Good Sam recall notices. I get notices before the dealers even know about them. This includes my vehicles as well as the RV. My 28BHBE does not have the Sway Command, but when I got this recall notice, I remember reading in this forum about others that had it. Thus, my posting. We are here to HELP EACH OTHER!


Here is Lippert's phone number. maybe they can tell you which vehicles are affected?

574-535-1125
__________________

2012 Ford Expedition EL
2016 28BHBE, Elite and Thermal Packages.
Equal-i-zer 4-point Sway Control, Southwire 34930 Surge Guard 30A, Tire Minder TPMS A1A
(2) Yamaha EF2000iS Generators, Micro-Air EasyStart™ 364 (3-ton) Soft Start, Garmin RV 890, GoodYear Endurance ST225/75-15 Load Range E
RAurand is offline   Reply With Quote
Old 08-01-2016, 03:36 PM   #12
Senior Member
 
Join Date: Nov 2013
Location: Fraser Valley
Posts: 306
Thanks for the link!
__________________
Proud Yukoner
2010 Ford F-150 Supercrew Lariat
2016 Whitehawk 27 DSRL
2014 Jayflight 24FBS Elite (Sold)
ykcamom is offline   Reply With Quote
Old 08-03-2016, 07:19 PM   #13
Senior Member
 
Mikey's Avatar
 
Join Date: Jan 2016
Location: Beacon
Posts: 339
Quote:
Originally Posted by Wannabe View Post
Check out the note on this page. I'm going to keep mine since it's not affected.

Sway Command Travel Trailer Tow Control Technology
Wannabe, thanks, you're all over it. That link answers every question I had. I tow with a 2010 F-150, which shows as fully compatible with Sway Command, so you've given me some serious peace of mind. Like you, I'm keeping mine. It's ridiculous, however, that Lippert didn't have this figured out for the affected GM vehicles in advance...
__________________
2017 White Hawk 28DSBH, Glacier package
2010 F150 XLT SCREW, 4x4, 5.4L Triton, HD Tow
Andersen No-Sway Weight Distribution Hitch
Our White Hawk photo album
Mikey is offline   Reply With Quote
Old 08-04-2016, 02:03 PM   #14
Senior Member
 
Mikey's Avatar
 
Join Date: Jan 2016
Location: Beacon
Posts: 339
Jayco Advises Removing Sway Command, REGARDLESS of Tow Vehicle (for now)

I just spoke with Sean at Jayco customer service reference the Sway Command recall. He just now received a copy of the notice that Jayco is sending to owners with Sway Command, and he read it to me over the phone.

Bottom line - Jayco is advising ALL customers to disable/remove Sway Command, regardless of whether Lippert says it's compatible with your tow vehicle/brake controller or not. Jayco is not yet confident enough in Lippert's findings to advise otherwise. Since they've obviously been burned pretty good by this Lippert failure, I can't say I blame them.

Sean said this is a situation that is going to continue to develop and that the company's guidance may change, but for now the letter advises making an appointment at your Jayco dealer to have Sway Command removed at no cost to you. You will then be refunded $375. The company's instruction letter also says that it is furnishing instructions to owners so that they can safely disable Sway Command on their own if they don't want to go to a dealer/dealer is hundreds of miles away (that's my situation).

The question I had that can't yet be answered is "if I disable it myself, do I get the refund, and if so do I have to return the Sway Command components to get it?" There's a difference between "disabling" and "uninstalling" and I'm not looking forward to removing the Sway Command indicator from my front cap and staring at the now pointless mounting holes - ugh.

Sean said to expect the letter of instruction any day now. He advised disabling/removing regardless of tow vehicle because "It's better to err on the side of caution" when it comes to trailer brakes. I agree, but I'm also hoping I can disable the system, hold onto the components, and then at some date in the near future reactivate it IF Jayco and Lippert can BOTH assure me that the system will work safely with my tow vehicle.

Guess we all need to stay tuned...
__________________
2017 White Hawk 28DSBH, Glacier package
2010 F150 XLT SCREW, 4x4, 5.4L Triton, HD Tow
Andersen No-Sway Weight Distribution Hitch
Our White Hawk photo album
Mikey is offline   Reply With Quote
Old 08-04-2016, 02:14 PM   #15
Senior Member
 
Mikey's Avatar
 
Join Date: Jan 2016
Location: Beacon
Posts: 339
Just spoke with Lippert customer service. Their position is the same as Jayco's at the moment - disable Sway Command, regardless of tow vehicle. The Lippert rep also said that engineers are working to debug the system, which they hope happens pretty quickly and may be as simple as a software/firmware rewrite, although hardware (gyroscope/sensors) could also come into play.

Given this, I think I'm going to follow Jayco's "disable" instructions when I receive them and wait for further developments before physically pulling Sway Command off the trailer. I'm not traveling for another 6 weeks so I can afford to be a little patient...
__________________
2017 White Hawk 28DSBH, Glacier package
2010 F150 XLT SCREW, 4x4, 5.4L Triton, HD Tow
Andersen No-Sway Weight Distribution Hitch
Our White Hawk photo album
Mikey is offline   Reply With Quote
Old 08-05-2016, 06:03 AM   #16
Member
 
Join Date: Sep 2015
Location: Windsor
Posts: 72
I have a 2015 f150 and have disabled mine for now. My dealer is a long distance away so like you I am hoping I do not have to fully remove unit. Wait and see like you said
Davecarol is offline   Reply With Quote
Old 08-05-2016, 07:58 AM   #17
Senior Member
 
ctbailey's Avatar
 
Join Date: Nov 2014
Location: New Hampshire
Posts: 609
Quote:
Originally Posted by Davecarol View Post
I have a 2015 f150 and have disabled mine for now. My dealer is a long distance away so like you I am hoping I do not have to fully remove unit. Wait and see like you said


But I thought the system was only non compatible with 2014-2016 GMs?


Craig Bailey
New England
2007 Chevy 2500HD crew
2015 Jayco Jayflight 32BHDS
__________________
Craig T. Bailey
Hudson, NH
2015 Jayflight 32BHDS
2018 Chevy 3500HD Crew 4x4 Duramax
ctbailey is offline   Reply With Quote
Old 08-05-2016, 10:57 AM   #18
Senior Member
 
Mikey's Avatar
 
Join Date: Jan 2016
Location: Beacon
Posts: 339
Quote:
Originally Posted by ctbailey View Post
But I thought the system was only non compatible with 2014-2016 GMs?


Craig Bailey
New England
2007 Chevy 2500HD crew
2015 Jayco Jayflight 32BHDS
That's what I said to both company representatives. But both insisted that for now at least, the system should be disabled regardless of your tow vehicle make and model.
Mikey is offline   Reply With Quote
Old 08-05-2016, 06:29 PM   #19
Senior Member
 
Mikey's Avatar
 
Join Date: Jan 2016
Location: Beacon
Posts: 339
Quote:
Originally Posted by Davecarol View Post
I have a 2015 f150 and have disabled mine for now. My dealer is a long distance away so like you I am hoping I do not have to fully remove unit. Wait and see like you said
Dave, could you share how you disabled it?
__________________
2017 White Hawk 28DSBH, Glacier package
2010 F150 XLT SCREW, 4x4, 5.4L Triton, HD Tow
Andersen No-Sway Weight Distribution Hitch
Our White Hawk photo album
Mikey is offline   Reply With Quote
Old 08-05-2016, 07:54 PM   #20
Member
 
Join Date: Sep 2015
Location: Windsor
Posts: 72
What I did was followed the leads from the lippert box to all the wires run on the front of my trailer. The lippert box is about a foot from it, I then disconnected the wires from there as well their is another one that appears to be a ground. You can just unplug it from the lippert box, I decided I would permanently disconnected it as I would imagine Jayco will want it back. I have a 2016 f150 that has sway control on it as well.
Davecarol is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Jayco, Inc. or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 02:16 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.