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Old 08-29-2013, 07:06 PM   #11
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Do you measure the axles from the outside? If so mine look close to 3 inches outside diameter.
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Old 08-29-2013, 09:59 PM   #12
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Measure axle from edge to edge, not around the axle. If you want to measure the circumference around the axle, take that number and divide by Pi(3.14) and you will get the diameter. The faulty axle is 2 3/8 inches so eyeballing it is probably difficult.
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Old 09-03-2013, 05:58 PM   #13
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I sent an e-mail via Dexter's website last week regarding the WhiteHawk axles. I received a response from Denise Schrock of Dexter's service/warranty dept. Not only did she assure me the axles on our trailer were 3" tubes, she included a pdf copy of the Dexter "build" sheet for each axle, listing all details right down to the brake size and part numbers. Now that's service!

And I did send a reply thanking her for the abundance of info.
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Old 09-10-2013, 10:23 AM   #14
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I called today on my 2012 Whitehawk 28DSBH. Also spook with Denise Schrock.
Because I am the 2nd owner of the trailer, they do not cover labor.
They are going to send me the 3" axle tubes, u'bolts and axle plates to me, and I'm going to install. I will need to swap the brakes from my existing axles.

I am grateful for this forum, as probably wouldn't have known about this. THANKS!!
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Old 09-10-2013, 11:26 AM   #15
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NHcamper, although I did not have to pay for the work done on my trailer, the labor charge on the bill was $160. Dexter says the job should take no more than 2.5 hours. The Tech at David's Trailer in Orlando told me it took him a little less time than that. When I first dropped it off, the tech was no closer than 15 feet to my trailer when he said, "wow your axles are messed up." I knew I had a problem, but it was not that obvious to me. When I picked it up, the tech told me I had one axle that was fairly bent. So glad I got this fixed. Leaving in the morning for a 12 hour tow to Williamsburg, then a few days later to the Smokey Mountains. I will feel much better towing now.
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Old 09-18-2013, 07:27 AM   #16
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I had the same situation on our 2012 26 DSRB the rear axle is the one that bent. I let my dealer take care of the details and he had the new axles within a few days. It only took him 2 hours to remove the old and install the new axles we are on our first long trip with the new axles. They seem to ride nicer not as much bounce. I agree check your axles and get them replaced you will have problems eventually.
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Old 09-18-2013, 06:44 PM   #17
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Has anyone recieved notification from Jayco or Dexter that they have the wrong axles on their rv?
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Old 10-15-2013, 05:07 PM   #18
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There were at least 2 other 28DSBH's at the CG with us last week. My brother spoke to them about the axle issues and they had no idea about this problem. He took a peak and said the axles were arched a lot more then our 28DSBH. They were thankful and were going to see about getting them fixed.

We have one more short trip planned in a few weeks and then we'll be bringing ours in for this too.
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Old 10-24-2013, 06:54 PM   #19
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I contacted Dexter Monday 10/21, the rep sent me an E-mail telling me what information I had to send to them. I have the list below.
I received another E-mail today telling me they are sending me the new axles. They asked where I wanted them sent. I was pleasantly suprised by the quick response.

The Length of the Trailer.
The Estimated Mileage of the Trailer.
The Model name of the Trailer.
The Model number of the Trailer.
The Number of axles on the Trailer.
The Date of Purchase of the Trailer.
The Axle Serial Number. XXXXXXXXX (located to the right of info tag on axle rub some chalk to hi-lite the numbers for ease of reading)
The casting number off of the Equalizer: (13-xxx) ( The peice between the leaf springs)
The VIN Number of the Trailer.
Pictures and description of your issue.

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Old 11-12-2013, 04:46 PM   #20
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Well Dexter sent the new axles to an RV dealer close to me. They installed them yesterday. Today I picked up the old axles Which i had to cut in half, so they could not be used again. i don't have a picture of the new axles installed, but I've got a couple of pictures of them on the ground as well as the old ones cut in half.Click image for larger version

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