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Old 06-03-2014, 07:39 PM   #31
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I agree. We hope to have this TT for a while so I am leaning toward having them replace them. It is frustrating that Jayco has not recognized this and wouldn't at least make it right on the models that are prone to the problem. I see from the forum that it is costing between $160 - $250.00 in labor so you would think if Dexter is providing the better suited parts that Jayco would at least pay for the labor. That would be service after the sale.

Kudos to Dexter for doing the right thing!
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Old 06-09-2014, 07:45 PM   #32
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Here is an update. I purchased my White Hawk used but purchased the JayPlus service plan. We are first time TT owners so despite the fact that I don't often like purchasing service plans when we saw the cost of some of the camper "stuff" we decided to purchase the added service plan.

So, after my dealer said the labor wouldn't be covered and Dexter doesn't cover labor, it occurred to me that maybe my JayPlus plan does, so I contacted them. Even though Jayco says the axles are fine, when they are not exactly "fine", and will not at least pay the labor, JayPlus service stated they know about the problem and have covered replacement when the axles bend and cause unusual wear. I told the JayPlus representative that I did not want to wait till that happened, I wanted to be proactive and prevent it. JayPlus agreed to cover all of the labor cost with the exception of my $75.00 deductible.

My dealer is having the axles shipped to them. I am delivering the TT to the dealer tomorrow. Hopefully all will go smooth and they will get the axles on before our 4th of July outing.

Just wanted to pass along the latest. Again, Kudos to Dexter and thanks JayPlus for doing the right thing.
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Old 06-19-2014, 04:05 PM   #33
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Here is my update - Axles are in and we dropped of the trailer this afternoon. The Dealership was great with everything so far. We don't have any camping plans for a few weeks so this was good timing. I will give another update when we pick it up.
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Old 06-27-2014, 06:36 PM   #34
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I got my White Hawk out of the hospital yesterday!! The new axles are on and they look great under the trailer. The dealership is only about 25 miles from my house so it is a short trip. I could be mistaken but I really thought it towed easier. We were going to take some back roads just to test but it was so nice that I went down the highway. Either way, I am very happy and the credit goes to the information on this forum. Thanks!!!!
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Old 06-29-2014, 09:01 AM   #35
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Thumbs up

I am happy to hear all went well. Mine is finished at the dealership. I will be picking it up on Wednesday.
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Old 06-30-2014, 09:01 AM   #36
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2013 White Hawk 28 DSBH - Axle Failure

First would like to thank the first post about Axle Failure ( user: blkcorvair) and Google for finding this post originally in my search for remedies to my issue - why my axle is bending and causing tire wear on the inside tread of both rear tires.
This problem was first brought to my attention, by a concerned motorized that flashed his lights to me while driving down the expressway. Traveling a lot, I knew that something must be wrong that I couldn't see. When I pulled over, he stated he drove semi's for a living and that my rear axle doesn't look right (bent and both rear tires are angle inward on the top of the tire). After coming home, I notified my local dealer in Webster, NY of the problem I was having with tire wear on the inside tread and the rear axle bending. I was given a couple excuses on why that might be happening - June 2014. After a couple of weeks the Dealer stated they did everything possible on there end (checked alignment, lubed axles) and everything looked ok and if I wanted to haul it to a axle and frame shop to have them look further into, I could. That being a separate story, but in short, after a week and they haven't looked at it, I did a TWO SECOND SEARCH ON GOOGLE and found this forum with other owners having the same issue. With the assistance with the post from "RickAE" and the information i needed when I contact Dexter, it helped to make sure I had all my ducks in a row!! Today, 06/30/2014, just spoke with Connie from Dexter axle and they are shipping two new axles (whole assembly) with all components attached, even my two rear tires that are worn on the inside to my Jayco Dealer in Webster, NY. Now that is customer service on Dexter axle part. The part that I am not impressed with, is why did I have to do all the leg work on this issue to get it resolved. First, why I wasn't notified by Jayco of this issue, Second why wasn't my dealer notified of this "known issue, regarding 2 3/8" axle vs replacement of 3" axle." I will be following up with my local service manager at the dealer and also am waiting for a phone call back by a Secondary adviser from Jayco.
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Old 06-30-2014, 09:28 AM   #37
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update on Axle

Dexter did pay 2.5 hours labor for changing the axles and 1 hour labor of changing out my rear tires.
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Old 06-30-2014, 10:22 AM   #38
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I thought Dexter was great!! Their customer service was every thing you would want from a business. I am glad that I have it done and I feel more comfortable with the TT. My small problem is what has been stated, My dealer said they had no idea about this problem. Seems like Jayco/dealer would have mentioned something. They did thank me for the upfront work that I did contacting Dexter and had no problem with taking care of the problem. So +1 to Dexter and my dealer taking care of the rest. I am what you might call a "Happy Camper" for this to be complete.
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Old 07-01-2014, 01:49 PM   #39
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Angry Wow... wish I had seen this 6 mos ago!!

Let mine be a horror story of what happens when there ISN'T a recall and people don't know...

Last fall we started getting a "BO" (brake overload) message while towing our TT. I called our dealer where I bought it new (Jayco Whitehawk 27DSRL I think) and mentioned something was wrong. He told me to "blow on the connector & it'll be fine". I called again before heading out on our first trip of the season this year to report it was still doing it and by this time, I had traded my truck in for a new truck with a totally new trailer brake control so I could confidently rule out the truck and brake unit as being the issue. I took it in and left it. 30 mins later he called to say it was fine, no problems, come get it.

Fast forward two weeks... We were pulling out of Bedford, VA and hadn't gone 2 miles when a trucker pulled us over because FLAMES WERE SHOOTING OUT OF THE RIGHT REAR WHEEL. We were forced to live in the parking lot of the Bedford Welcome Center for the next two days until Berglund Outdoor opened on Monday morning and then spent all day Monday waiting to have our 3 wheeled TT dragged the 30 miles to the dealer. The axle was badly bent and the tires were nearly bald on the inside. The brakes had heated up so badly that the wheel bearing had actually caught fire. We had also mentioned to our home dealer when I took it in two weeks prior that the wheels looked like they were leaning strangely and he assured us 'it was the way it was sitting'. Joe at Jayco Customer Service and the folks at Berglund helped us so much!! We had to leave the TT in VA for almost 2 weeks waiting for the new axle and then drive all the way back to get it.

When I called the dealer I bought it from new, they were no help and didn't really seem to care. He also then informed me that he'd only pulled one wheel to check the brakes and never actually looked under the TT at all because "the warranty wouldn't pay him to pull all the wheels" and "who was going to pay him for all that?"

Moral of the story is I'm now a member of this forum and I've got a new axle. I will also NEVER buy for the dealer again even though we'd been buying TT there for over 50 years. I'll travel 6 hours to Berglund's before I ever set foot in the local place again!!
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Old 07-01-2014, 04:25 PM   #40
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Thanks for posting. We are thinking of a Whitehawk.

BTW - how far is Berglund's from Canada?
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