2013 White Hawk 28 DSBH - Axle Failure
First would like to thank the first post about Axle Failure ( user: blkcorvair) and Google for finding this post originally in my search for remedies to my issue - why my axle is bending and causing tire wear on the inside tread of both rear tires.
This problem was first brought to my attention, by a concerned motorized that flashed his lights to me while driving down the expressway. Traveling a lot, I knew that something must be wrong that I couldn't see. When I pulled over, he stated he drove semi's for a living and that my rear axle doesn't look right (bent and both rear tires are angle inward on the top of the tire). After coming home, I notified my local dealer in Webster, NY of the problem I was having with tire wear on the inside tread and the rear axle bending. I was given a couple excuses on why that might be happening - June 2014. After a couple of weeks the Dealer stated they did everything possible on there end (checked alignment, lubed axles) and everything looked ok and if I wanted to haul it to a axle and frame shop to have them look further into, I could. That being a separate story, but in short, after a week and they haven't looked at it, I did a TWO SECOND SEARCH ON GOOGLE and found this forum with other owners having the same issue. With the assistance with the post from "RickAE" and the information i needed when I contact Dexter, it helped to make sure I had all my ducks in a row!! Today, 06/30/2014, just spoke with Connie from Dexter axle and they are shipping two new axles (whole assembly) with all components attached, even my two rear tires that are worn on the inside to my Jayco Dealer in Webster, NY. Now that is customer service on Dexter axle part. The part that I am not impressed with, is why did I have to do all the leg work on this issue to get it resolved. First, why I wasn't notified by Jayco of this issue, Second why wasn't my dealer notified of this "known issue, regarding 2 3/8" axle vs replacement of 3" axle." I will be following up with my local service manager at the dealer and also am waiting for a phone call back by a Secondary adviser from Jayco.
2013 Jayco White Hawk 28DSBH