Today I picked up my White Hawk sporting new axles from Dexter. My dealership put them on and my JayPlus Service Plan covered all of the labor for the dealership to install them. The dealership either covered my deductible or got Jayplus to waive it because I owed nothing.
I am very appreciative of the dealership making the deductible go away; however, I still felt it necessary to have a conversation with the service manager about why a more proactive action is being taken to resolve this issue for 2012 year model White Hawk owners.
The service manager tells me it is all about numbers. In other words the Jayco Bean Counters have not seen enough bending to issue a recall and therefore cover the costs. If Jayco doesn't issue a recall then the dealership does get paid for the labor. I get the fact that the dealership needs to pay its mechanics.
Dexter has recognized the problem and IS doing the right thing; Dexter sent fully assemble axles, everything is new except the wheels and tires. Jayco needs to step up and cover the labor at the authorized dealership and take care of the customers who by the White Hawk. I have a lot of respect for Dexter and I will make sure my future trailers have Dexter brand axles. Dexter and Connie in the warranty department know the true meaning of customer service and "doing what is right". Jayco, on the other hand - disappointing. Does Jayco watch the news and see what GM is going through?
The Jayplus extended service plan that I purchased as a second owner did not hesitate to authorize coverage when I called, yes, I called them. The service manager said he did not even think to call Jayplus because they usually only cover damaged or failing parts. I hope I helped they next owner who has the same issue.
Jayplus is not in anyway affiliated with Jayco but has recognized that the axles are a problem and cover the labor for axle replacement because, as the agent stated, we don't want to discover the problem later when it has caused more damage than just the axles.
I, like others have stated, feel like the trailer tows a lot smoother and with less bounce. It just feels more sturdy. If you have the undersized axles get them changed to the large diameter - you won't regret it.