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Old 07-01-2014, 04:32 PM   #41
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Berglund Outdoors is just outside of Roanoke, VA so I guess it would depend on where in Canada you're coming from....
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Old 07-01-2014, 05:50 PM   #42
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Thanks, but I think it is about 3,500 miles.

Word of mouth advertising does carry some weight however!
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Old 07-02-2014, 09:25 PM   #43
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Today I picked up my White Hawk sporting new axles from Dexter. My dealership put them on and my JayPlus Service Plan covered all of the labor for the dealership to install them. The dealership either covered my deductible or got Jayplus to waive it because I owed nothing.

I am very appreciative of the dealership making the deductible go away; however, I still felt it necessary to have a conversation with the service manager about why a more proactive action is being taken to resolve this issue for 2012 year model White Hawk owners.

The service manager tells me it is all about numbers. In other words the Jayco Bean Counters have not seen enough bending to issue a recall and therefore cover the costs. If Jayco doesn't issue a recall then the dealership does get paid for the labor. I get the fact that the dealership needs to pay its mechanics.

Dexter has recognized the problem and IS doing the right thing; Dexter sent fully assemble axles, everything is new except the wheels and tires. Jayco needs to step up and cover the labor at the authorized dealership and take care of the customers who by the White Hawk. I have a lot of respect for Dexter and I will make sure my future trailers have Dexter brand axles. Dexter and Connie in the warranty department know the true meaning of customer service and "doing what is right". Jayco, on the other hand - disappointing. Does Jayco watch the news and see what GM is going through?

The Jayplus extended service plan that I purchased as a second owner did not hesitate to authorize coverage when I called, yes, I called them. The service manager said he did not even think to call Jayplus because they usually only cover damaged or failing parts. I hope I helped they next owner who has the same issue.

Jayplus is not in anyway affiliated with Jayco but has recognized that the axles are a problem and cover the labor for axle replacement because, as the agent stated, we don't want to discover the problem later when it has caused more damage than just the axles.

I, like others have stated, feel like the trailer tows a lot smoother and with less bounce. It just feels more sturdy. If you have the undersized axles get them changed to the large diameter - you won't regret it.

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Old 07-03-2014, 06:39 AM   #44
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Just another followup to my axle issue. I submitted a complaint about Jayco to the National Highway Traffic Safety Administration, regarding the issue with axles. For those that would also like to submit a complaint here is the link- https://www-odi.nhtsa.dot.gov/ivoq/
I also spoke with the second level Jayco representative and he stated that it is a Dexter issue and Dexter is handling it. My reply to that was why did I have to contact everyone to get this resolved and why wasn't I notified of such issue by Jayco or Dexter axle for that matter. I continued to let the representative know that I completely lost trust in the Jayco product.
As stated in previous posts, Dexter axle, has been very easy to deal with and have sent out all necessary parts to fix my issue.
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Old 07-09-2014, 07:31 PM   #45
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I picked my camper (2012 Whitehawk 29SQb) up from storage a week ago and as I was walking around, I noticed that my tires were wearing very uneven.

I went camping this past week, but every time I walked by the camper, the tire situation bothered me.

When I got home, I checked my paperwork, and my camper came out of warranty on May 22, 2014.. drat, missed it by a month.

I did a quick GOOGLE search and found this thread on Monday night. Tuesday morning, I went to the dealer (where it's stored), took pictures and headed in to talk to the service manager.

Asked him about axle problems, he immediately asked if I had tire wear issues, I indicated yes. He asked me to email him pictures and descriptions and details. I used the data collection email from this thread and emailed him all the relevant info. He forwarded everything off to Dexter, I didn't have to do a thing.

Within 2 hours he had approval from Dexter for the axles and labor, and this morning, received additional approvals for 4 new tires as well.

Thanks to all who did such a great job documenting the issue.. It saved me a potential life threatening situation and/or a LOT of money.
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Old 07-09-2014, 07:37 PM   #46
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Whitehawk may be back on shopping list - thanks to Dexter.
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Old 07-12-2014, 06:40 PM   #47
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The new model Whitehawk has the larger axles. We love our 28DSBH. The 2014 model has some nice features including LED lights, curved wood trimmed ceiling, and floor to ceiling entertainment center.
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Old 08-08-2014, 01:39 AM   #48
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Apparently a good way to identify which axle you have is to look for the axle code on the sticker. The 2-3/8" axle is D35 and the 3" axle is D44.

My 2013 30DSRE was a later in the year build and I got lucky. My sticker has D44 indicated on it which you can find in the photo of it below.

Meanwhile, you can see the information about this axle on the Dexter website by following the link below.

http://www.dexteraxle.com/d44_axle

Hopefully, this will make it a lot easier for anyone concerned to identify which axle is on the trailer.
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Old 08-30-2014, 06:44 PM   #49
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Just a quick follow up to this thread. We had a catastrophic bearing failure on our 2012 Whitehawk on the road in upper Michigan.... When I took the weight off the wheel, it fell off, drum and all. Replaced the bearing in a parking lot, then headed for home in Ontario, stopping regularly to check wheel temperature. Two hundred miles later (320 kilometers for my fellow Canadians), and after greasing all the bearings, a second bearing blew. Replaced that one in a different parking lot. Took the trailer to a dealer to r&r all four, not trusting my work, and then my DW found this thread. Checked the tires, found rear tires almost bald, contacted Dexter, and they replaced the axles even though I am 3 months past warranty. Thanks, dexter. Great service. Like others, I feel Jayco has let us all down by not issuing a recall or warning on this issue.
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Old 10-01-2014, 08:28 PM   #50
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Wow that's a scary experience.
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