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Old 08-23-2013, 07:50 PM   #1
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Whitehawk Wide Stance Axle Failure- first model years affected

after a little over a year of using my new 2013 whitehawk 28DSBH my rear wheels got way out of camber. I looked under the trailer and the axle was bending!

I called Dexter Axles directly, gave them a few numbers from my trailer and the axle tubes and they confirmed that they have been having this issue with early whitehawks that had the wide stance axles. I know the 28DSBH like mine does. Turns out that during tight manuvering all that tire deflection is bending the axles.

They agreed to have any dealer I choose install new axles. Since I feel more comfortable doing things myself I asked if that was a possiblity and they had no problem. they shipped me two complete axles with new Brakes, Drums and Spings, all assembled and ready to install. they also said if I had any abnormal tire wear, they would pay to replace the tire.

Im really impressed with they way Dexter stood up as they are even paying me a few bucks to make the repairs. I just have to send in a pic of the old axles cut in half.

If you have a whitehawk with the Wide Stance Axles, go outside and check them now! If they are 2-3/8" Axle tubes, than you will likely have this issue. The new Trailers are coming with upgraded 3" Axle tubes and that is what they sent me.
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Old 08-23-2013, 07:51 PM   #2
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Im installing mine tomorrow . Ill update with pics!
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Old 08-23-2013, 08:27 PM   #3
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Although not an official recall, the mod/admin team agreed to jump the gun and move this to the Recall Forum because it's important enough that Dexter is replacing the axles . Good to know Dexter took care of you! Thanks for posting the info.
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Old 08-24-2013, 08:21 PM   #4
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Thanks for the move. the new Axles are in and they are substaintially larger than what came out. Brakes, drums and hubs all the same. Just glad to get rolling straight again!
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Old 08-25-2013, 05:25 PM   #5
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Quote:
Originally Posted by blkcorvair View Post
Thanks for the move. the new Axles are in and they are substaintially larger than what came out. Brakes, drums and hubs all the same. Just glad to get rolling straight again!
What was the build date on your WhiteHawk? Or, the manufacture date of the axles. When you say bent, how? What should I be looking for? The axles on our trailer appear to have nothing more than the normal arcing done for wheel camber. I won't worry...............yet.
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Old 08-26-2013, 05:32 PM   #6
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I am glad I saw this post. I am getting ready to take my 28DSBH from Florida to Smokey Mountains in 14 days. If you look back at my post from a year ago, you will see I had very unusual tire wear after one long trip. The dealer told me there was nothing wrong and put a new tire on it. I am pretty sure this may be the culprit. I just wonder if I can get it fixed in less than two weeks. Thanks for your heads up
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Old 08-27-2013, 01:51 PM   #7
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We had a blow-out on August 10. We have about 1,700 miles on our trailer. Both rear tires went bald on the inside edges. I called Jayco directly (I thought it was an alignment issue) and they told me about the axle issue. I called my dealer and gave him all the info, and who to contact at Dexter. I am still waiting to hear from my dealer with an install date.
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Old 08-27-2013, 03:43 PM   #8
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The OP never came back with specific info about his WhiteHawk. Bam or CaH: Can either of you tell me the build date of your trailer or the manufacturing date of the Dexter axles? My 27DSRL was built in Sept. 2012 and IIRC, the labels on the Dexter axles indicated a manufacturing date of July 2012 or a little earlier. Just trying to determine if I have or will have a problem. Haven't really put enough miles on the trailer yet to even see any real tire wear.
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Old 08-28-2013, 12:26 PM   #9
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Update for my 28DSBH. I crawled under the trailer and took a picture with my cell phone of the manufacture sticker on the axle. The sticker has two pieces of information that you will need. The order number and the right above it is a number I believe is called the DEX#. You will also need to confirm that your axles are 42 inches apart from the center of each axle. Dexter says if your axles are only 35 inches apart you do not have a problem. I believe all the WhiteHawks are 42 inches, but I measured anyway. Lastly you will need to have your Jayco's VIN before you call Dexter. I came home and called Dexter directly and asked to speak to the warranty department. I was connected to an awesome employee named Denise. She asked me for all the above information. Once that was confirmed, she just wanted to know where I wanted the two new complete axle and break assemblies shipped. I called my local dealer, Orlando RV and they were overbooked for work and could not touch it until October. I am going to the Smokeys in 2 weeks. Orlando RV called me back with a trailer company that could do the work. I called the trailer company, worked out a repair date and then called Denise back at Dexter. She then called the trailer company, worked out the shipping and labor payment details. On September 5th I am getting two brand new 3 inch axles. I will feel much better on our long trip. Mostly I want to thank Denise and the people at Dexter! Way to stand behind a product! No hassles, fast, friendly and even some extra help.

Thomas, the build date on my axle was before 6/11/12. I suggest to you and anyone else with a WhiteHawk call Dexter in Elkhart IN directly between 8AM and 5PM EST at 574-295-7888. Work with them and set up your own repair location. I would not wait for a dealer or RV store to get back to you when this can be done on your own within an hour.

Thanks again to blkcorvair and all the other good people on this site. I hate to think what I would not have known if not for the information you can get on the Jayco forum.
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Old 08-29-2013, 11:00 AM   #10
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Bamm: Thanks for the information. Long and short of this issue is if it's determined I have the bum axles, there's no need to involve Jayco since it's a separately warranted component from Dexter, and any authorized Dexter dealer can handle the replacement. I'll harvest the information and give them a call, but will have to wait until this compression fracture in my middle spine heals and I'm out of this god forsaken brace so I can crawl under the trailer!
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