Agree, there may have been more than one type ladder but it seems that the dealer could send a picture to Jayco and get the correct one if they were interested in resolving your problem.
Do you have a prior relationship with them or is this your first intro to the type of customer service they provide?
Using your auto dealer example, you could haul it to Jayco and let them look at it but that should not be necessary.
2011 351RLTS Eagle, Mor/Ryde suspension & pin box
06 F350 Lariat PSD, SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS
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