Agree, there may have been more than one type ladder but it seems that the dealer could send a picture to Jayco and get the correct one if they were interested in resolving your problem.
Do you have a prior relationship with them or is this your first intro to the type of customer service they provide?
Using your auto dealer example, you could haul it to Jayco and let them look at it but that should not be necessary.
__________________
Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
|