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Old 07-01-2014, 01:09 PM   #1
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frame less crank out windows problem

Hello everyone new to the Jayco family. We recently sold our 2004 keystone and switched to a 2014 Jayco 33bhbs .Already having some issues with our new TT. Two of the frame less window arms that open the window popped out of there tracks and can't seem to get them back in. Has this happened to anyone else. How can I go about getting them back in and prevent this problem from happening again. Already have to take the unit back for a warped outside kitchen hatch door. Do you think I need to get these windows replaced as well? Trailer is set up at camp and is 99.9% level without any added pressure put on stab jacks causing any added pressure to the frame. Any help would be greatly appreciated.
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Old 07-01-2014, 01:32 PM   #2
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Are these your standard windows or emergency egress windows?

Oh, and welcome to the board!!
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Old 07-01-2014, 01:47 PM   #3
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These are not the emergency windows the whole unit has cranckouts besides the 3 emergency windows.
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Old 07-01-2014, 03:33 PM   #4
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I've not experienced your issue, so I'm sorry I don't have a good answer. However, have you removed your screens to gain access to the window arms? Mine seem easily accessible (and presumably an easy fix) with the screens out, although I don't know why they aren't staying in for you.

If you're already headed to the dealer, I'd have them take a look and take advantage of that 2-year warranty. And keep us posted on what transpires for us fellow frameless-window owners. Thanks!
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Old 07-01-2014, 06:20 PM   #5
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Haven't experienced your issue either. Did the arm pop out when the window was open or closed? No positive, but I think there's a stop to prevent them from opening too far, and it sounds like that may be missing.

Like Moosiedad I'm curious to know what you hear from the dealer 'just in case'
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Old 07-01-2014, 07:00 PM   #6
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The arms popped out as I was opening them.
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Old 07-01-2014, 07:19 PM   #7
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Mine popped out and then the window fell out as I was trying to fix it. Be very careful what you try. My dealer had to order me a whole new window. He said he was going to see. If jayco would warranty the work. He did not tell me how to fix it.
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Old 07-01-2014, 09:39 PM   #8
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Well looks like when I get back from our trip I will make sure I get 2 new windows as well.
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Old 07-10-2014, 06:14 PM   #9
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I have two windows that each have one of the arms popped out of the track. I can not figure out how to get them back in either. My unit is brand new, not sure if they came that way or they popped out the first time I opened the window. I called my dealer's service department and the service guy said bring it in and they will fix them. It is forty miles one way to the dealer, not a happy camper.
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Old 07-10-2014, 08:03 PM   #10
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Just dropped mine off at the dealer today. They told me that they will have to get a hold of the window company tomorrow to see if there is any replacement parts available and if not they will have to contact jayco about getting the windows replaced. We have 2 windows with issues. My concern is the service manager said he can see these windows becoming an issue in the long run with the glide system that is being used. Kinda of concerning seeing as this is a brand new unit as well and we plan on keeping it for the long haul.
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