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02-25-2015, 10:20 AM
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#21
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Junior Member
Join Date: Feb 2015
Location: Rockvale, TN
Posts: 15
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UPDATE:
Jayco Customer Service did respond to my inquiry this morning.
Hello Josh,
I have reviewed the build order on this unit and found the radio you currently have is the correct one. The options and standards are subject to change through out the model year as stated in the brochure. I will contact your selling dealer and discuss with them getting the stereo w/Bluetooth added to your unit. Jayco will be doing this as a goodwill gesture as this is not a warranty issue.
Thank You
Having them point out the "subject to change" and yet still offer to work to get the unit upgraded does make me appreciate the effort it seems Jayco is willing to go to satisfy their customers.
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02-25-2015, 02:56 PM
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#22
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Senior Member
Join Date: Jan 2015
Location: Surprise
Posts: 2,623
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Quote:
Originally Posted by RJWX23F
UPDATE:
Jayco Customer Service did respond to my inquiry this morning.
Hello Josh,
I have reviewed the build order on this unit and found the radio you currently have is the correct one. The options and standards are subject to change through out the model year as stated in the brochure. I will contact your selling dealer and discuss with them getting the stereo w/Bluetooth added to your unit. Jayco will be doing this as a goodwill gesture as this is not a warranty issue.
Thank You
Having them point out the "subject to change" and yet still offer to work to get the unit upgraded does make me appreciate the effort it seems Jayco is willing to go to satisfy their customers.
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Perhaps they need to add " At our disgression and for any reason we want to, we can and may make changes as we see fit". I would think, I guess wrongly, they would only change "Standard" items when they are not available, and even then should be as close to the standard or better.
Do they really think people are just fine with this? Not even telling you what they are doing? We looked at many units before choosing what we wanted, and I expect to get what we ordered, not what they want to give us.
__________________
2011 Toyota Tundra double cab
2015 27RLS
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02-25-2015, 03:03 PM
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#23
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Senior Member
Join Date: Sep 2011
Location: Southern Ohio
Posts: 463
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I wouldn't let it go, I would keep on them until they make it right. I wouldn't trust a dealership that would do something like that.
__________________
2015 Jay Flight 23 RB
2014 Silverado LT 1500 with a 5.3 V8 Ecotec3
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02-25-2015, 03:23 PM
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#24
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Senior Member
Join Date: Feb 2012
Location: Myrtle Beach, SC
Posts: 1,261
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Wouldnt that be covered under warranty? If the jack was bad I would think (as a dealer) they would say something like" noticed the jack was bad so we put this TEMPORARY on on until the new one comes in". They could have atleast painted it for you.
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02-25-2015, 06:28 PM
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#25
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Senior Member
Join Date: Aug 2012
Location: Kalamazoo
Posts: 769
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Quote:
Originally Posted by exjay1
Wouldnt that be covered under warranty? If the jack was bad I would think (as a dealer) they would say something like" noticed the jack was bad so we put this TEMPORARY on on until the new one comes in". They could have atleast painted it for you.
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But they didn't say a word. They had every opportunity to say something during delivery and didn't. They only said something after he brought it to their attention. Yeah it's covered under warranty. I wouldn't trust them.
I work in the HVAC Business. If you Just purchased a brand new A/C unit for your home, I found the condenser fan motor was bad and replaced it with a beat up used one and didnt say anything, I would look incredibly foolish after being called out on it. I would probably never be trusted again by you either.
__________________
2019 Jayco 26BHX Eagle HTX Fifth Wheel
2018 Chevrolet Silverado Double Cab 2500HD 4X4 6.0L 4.10 axle
Reese 16K Round Tube Slider Hitch
HD Trailering Package with Integrated Brake Controller
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02-25-2015, 07:15 PM
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#26
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Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,092
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Quote:
Originally Posted by RJWX23F
UPDATE:
Jayco Customer Service did respond to my inquiry this morning.
Hello Josh,
I have reviewed the build order on this unit and found the radio you currently have is the correct one. The options and standards are subject to change through out the model year as stated in the brochure. I will contact your selling dealer and discuss with them getting the stereo w/Bluetooth added to your unit. Jayco will be doing this as a goodwill gesture as this is not a warranty issue.
Thank You
Having them point out the "subject to change" and yet still offer to work to get the unit upgraded does make me appreciate the effort it seems Jayco is willing to go to satisfy their customers.
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It looks like this will end well after all. Enjoy the new trailer.
__________________
2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
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02-26-2015, 03:42 AM
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#27
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Senior Member
Join Date: Jul 2012
Location: Greenville SC
Posts: 843
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my dealer has went way out of his way to help me with every little issue I have had. some things were replaced even after warranty, and even though I told them that I had damaged it. Great people! I would let jayco know what they did to you concerning the jack(maybe even refer them to this thread so they can see for themselves how people feel about it). As for the bt stereo, yes, you should have it. Once again, not right on jayco's part and they know it. they should review their relationship with this dealer. just my 2 cents.
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02-26-2015, 07:56 AM
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#28
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Senior Member
Join Date: Feb 2014
Location: MD
Posts: 3,856
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Sounds like your getting the issues resolved. Congrats. Hopefully you will have no other issues.
__________________
2017 JayFlight 28BHBE
2014 JayFlight Swift 264BH (Sold)
2007 GMC 2500 Sierra Classic Crew Cab LBZ Duramax / 6spd Allison
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02-26-2015, 11:11 AM
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#29
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Junior Member
Join Date: Feb 2015
Location: Rockvale, TN
Posts: 15
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From a newbie I really appreciate all the insights you have shared with me on this issue. No updates but the dealer will hopefully call me when they have the new parts ready and get it all squared away. I'll let you all know when that happens and/or if it doesn't!
__________________
2015 Jayco Jay Feather X23F
2006 Toyota Tundra 4X4 TRD w/ Tow Pkg
Brake Controller & Husky Round Bar WDH
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02-26-2015, 02:05 PM
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#30
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Member
Join Date: Feb 2015
Location: Champion, Ohio
Posts: 48
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Nothing to add but I hope the dealer fixes your issues and does something to earn your business again. Really shady for them to have swapped your jack for a used one. There really is no excuse for such a thing to happen.
__________________
2015 Jay Flight 264BHW
2008 Silverado Z71 Crew 5.3L HD Tow Package
Equalizer Weight Distribution Hitch
2006 Forest River Salem Hybrid *sold*
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03-04-2015, 11:20 AM
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#31
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Junior Member
Join Date: Feb 2015
Location: Rockvale, TN
Posts: 15
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UPDATE:
Dropped by the dealer this morning and picked up the new tongue jack -- brought in the old one. Rather than dragging the camper all the way (only 30mi) there I'm just swapping them out myself which the dealer was perfectly ok with.
They were nice and apologized again about the mix up.
__________________
2015 Jayco Jay Feather X23F
2006 Toyota Tundra 4X4 TRD w/ Tow Pkg
Brake Controller & Husky Round Bar WDH
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03-04-2015, 11:30 AM
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#32
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Senior Member
Join Date: Dec 2012
Location: NW AR (God's Country)
Posts: 2,051
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Glad it all worked out for you.
__________________
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2012 Eagle Super Lite HT 26.5RKS
2005 GMC 2500 SLT HD D/A
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