Originally Posted by troutslayer
Have you contacted Jayco directly about these issues? If not, call them, give them your VIN and ask for some help. They have been extremely responsive to my requests.
X2 -- and don't be surprised if you learn a claim for items that are 2 years old were never even submitted. Jayco is not immune from its issues, far from it, but most service dissatisfaction are a result of the dealer or even the service writer. I would not be patient and would have made a huge stink if I waited that long for a repair. In fact I would have left the unit and documented it, because as long a unit is in for warranty work and not available they have to extend the warranty for the same number of days the unit was in the dealer or jayco's possession.
Personally I had a marginal dealer, but only one requirement for warranty to address a couple cosmetic fixes and to replace a dead Jensen Cd/DVD player. From drop off to pick up it was at the dealer for 10 days, a week waiting for Jensen/Jayco to send a new unit to replace the broken one.