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01-23-2016, 02:13 PM
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#1
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Junior Member
Join Date: Jan 2016
Location: Troy
Posts: 24
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2016 Grey Hawk DS31
How many people have bought and what problems have you had?
Bought it in September
Was in shop for first 2 weeks after we bought it, For BAD VIBRATION went and took it had it for 2 weeks and used for one long weekend
Returned it with 15 small problems and still has bad vibration and have not seen it since 2nd week in October and the Dealer keeps trying different things and NO luck
So Far not impressed with Jayco and no response to 2 emails to jayco
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01-23-2016, 05:56 PM
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#2
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Senior Member
Join Date: Jun 2015
Location: --
Posts: 2,392
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That vibration is likely a 2016 Ford E450 chassis issue. They all had it. Forest River, Jayco, Winnie. I believe a fix has been available for awhile now (though I could be wrong). Your dealer needs to take it to Ford.
__________________
2023 Ford F-150 XLT SCREW 3.5EB (Max Tow Pkg., Black Appearance Pkg., Bed Utility Pkg.)
1727 Payload / 4150 RAWR
On the sidelines taking it all in.
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01-23-2016, 06:20 PM
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#3
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Senior Member
Join Date: Dec 2014
Location: Akron
Posts: 3,207
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Quote:
Originally Posted by Jopopsy
That vibration is likely a 2016 Ford E450 chassis issue. They all had it. Forest River, Jayco, Winnie. I believe a fix has been available for awhile now (though I could be wrong). Your dealer needs to take it to Ford.
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Have them check here: https://www.fleet.ford.com/truckbbas/non-html/Q-238.pdf
__________________
Rob R.
Akron, OH
2014 Seneca 37TS
Toads: 2019 Ford Edge ST or 2013 Ford Focus ST
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01-23-2016, 07:58 PM
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#4
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Junior Member
Join Date: Jan 2016
Location: Troy
Posts: 24
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Quote:
Originally Posted by Jopopsy
That vibration is likely a 2016 Ford E450 chassis issue. They all had it. Forest River, Jayco, Winnie. I believe a fix has been available for awhile now (though I could be wrong). Your dealer needs to take it to Ford.
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THey have installed 4 kits, swapped drive shafts the have done about everything but say they will replace coach they have had it since 2nd week of September
So I guess we going to have to call Attorney General for lemon law
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01-23-2016, 08:05 PM
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#5
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Junior Member
Join Date: Jan 2016
Location: Troy
Posts: 24
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Quote:
Originally Posted by Jopopsy
That vibration is likely a 2016 Ford E450 chassis issue. They all had it. Forest River, Jayco, Winnie. I believe a fix has been available for awhile now (though I could be wrong). Your dealer needs to take it to Ford.
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Quote:
Originally Posted by Robbbyr
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It is 2016 grey Hawk 31DS and I got the first one the jayco dealer got the thing that kills me is the person that drove coach to dealer said nothing?
That info link is what the Ford dealer has been using
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01-23-2016, 08:07 PM
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#6
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Senior Member
Join Date: Dec 2014
Location: Akron
Posts: 3,207
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Quote:
Originally Posted by fred639
THey have installed 4 kits, swapped drive shafts the have done about everything but say they will replace coach they have had it since 2nd week of September
So I guess we going to have to call Attorney General for lemon law
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Have you been in contact yourself with Jayco Service in Middlebury? Can't hurt to make sure the factory folks are aware of your displeasure and working with your local dealer to get things resolved.
__________________
Rob R.
Akron, OH
2014 Seneca 37TS
Toads: 2019 Ford Edge ST or 2013 Ford Focus ST
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01-23-2016, 08:17 PM
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#7
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,080
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Quote:
Originally Posted by fred639
So Far not impressed with Jayco and no response to 2 emails to jayco
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Call, ask for motorized warranty service.
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01-23-2016, 08:19 PM
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#8
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Junior Member
Join Date: Jan 2016
Location: Troy
Posts: 24
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Quote:
Originally Posted by Robbbyr
Have you been in contact yourself with Jayco Service in Middlebury? Can't hurt to make sure the factory folks are aware of your displeasure and working with your local dealer to get things resolved.
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I have sent 2 emails and talked to a factory rep at a RV show and Nothing and have talked to Dealer where purchased coach every day past 2 weeks so Monday they are going to make this right the easy way or we can go the hard way
Before we went the class C direction looked at Several manufacturers and thought we was getting one of the best WOW was I wrong
I should have save 10 to 20 k went with the other brands
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01-23-2016, 08:27 PM
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#9
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,080
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Quote:
Originally Posted by fred639
I Nothing and have talked to Dealer where purchased coach every day past 2 weeks so Monday they are going to make this right the easy way or we can go the hard way
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Don't know where you are located, but 99% of the time the dealer is the problem. As was mentioned, if they didn't take it to FORD,
"SHAME ON THEM". As to the " lemon law" it would also be with FORD the house part isn't covered.
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01-23-2016, 08:30 PM
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#10
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Junior Member
Join Date: Jan 2016
Location: Troy
Posts: 24
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Quote:
Originally Posted by Grumpy
Don't know where you are located, but 99% of the time the dealer is the problem. As was mentioned, if they didn't take it to FORD,
"SHAME ON THEM". As to the " lemon law" it would also be with FORD the house part isn't covered.
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Once I called them it went straight to Ford and the have had it since October
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01-23-2016, 08:39 PM
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#11
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Senior Member
Join Date: Dec 2014
Location: Akron
Posts: 3,207
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As the former Fire Chief of a department that at one time had 18 Ford E-450-based ambulances in our fleet, we learned the hard way some dealers had a horrible track record in taking care our problems. They did great on our Expeditions, but not on the E-450s. We got the Ford regional service people involved and they steered us to a different dealer further away. And what a difference it made.
Even all Ford dealers are not created equal!
__________________
Rob R.
Akron, OH
2014 Seneca 37TS
Toads: 2019 Ford Edge ST or 2013 Ford Focus ST
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01-26-2016, 06:54 PM
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#12
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Junior Member
Join Date: Jan 2016
Location: Troy
Posts: 24
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Dealer called today and say's coach has no more vibration and that Jayco is supposed to call me ( not holding my breath on that one since 3 emails 2 phone messages and talk to factory trailer rep at RV SHOW and nothing) Can't wait to see how many miles they put on it and I hope they fixed the 15 other items I had on list
Really not sure why and would like to know reason this has took 4 + months to fix if its fixed
Bad when there is only one Ford dealer in ST Louis Area that can work on the 450 kind of scary
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01-26-2016, 07:13 PM
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#13
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,080
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Quote:
Originally Posted by fred639
Bad when there is only one Ford dealer in ST Louis Area that can work on the 450 kind of scary
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It's not so much the "450" it's having a shop where the MH house will fit.
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01-26-2016, 07:38 PM
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#14
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Junior Member
Join Date: Jan 2016
Location: Troy
Posts: 24
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Quote:
Originally Posted by Grumpy
It's not so much the "450" it's having a shop where the MH house will fit.
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most shops can only handle up to 24' length
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01-30-2016, 07:59 PM
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#15
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Junior Member
Join Date: Jan 2016
Location: Troy
Posts: 24
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Ok after 4+months we got our 31DS back with no vibration or we will see after load it and pull trailer
Jayco is to start warranty all over February 1 instead of september when we bought it
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01-30-2016, 08:01 PM
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#16
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Senior Member
Join Date: Dec 2014
Location: Akron
Posts: 3,207
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Good luck! Nice that they are extending the warranty too.
__________________
Rob R.
Akron, OH
2014 Seneca 37TS
Toads: 2019 Ford Edge ST or 2013 Ford Focus ST
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01-30-2016, 08:09 PM
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#17
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Junior Member
Join Date: Jan 2016
Location: Troy
Posts: 24
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What is really messed up is The ford Dealer has over a 100 Hours working on my coach and taking drive line off another coach to fix mine I think would have been cheaper to send me different Coach
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