As the former Fire Chief of a department that at one time had 18 Ford E-450-based ambulances in our fleet, we learned the hard way some dealers had a horrible track record in taking care our problems. They did great on our Expeditions, but not on the E-450s. We got the Ford regional service people involved and they steered us to a different dealer further away. And what a difference it made.
Even all Ford dealers are not created equal!
2014 Seneca 37TS
Toads: 2014 Ford Explorer Sport or 2013 Ford Focus ST