Contact info for Jayco motorhome sales reps or customer service

[Hdhildy]

i am looking for contact information for Jayco personnel who know how these motor homes are really supposed to work. I have a jayco precept 31UL.
I have been out a few times and read all the manuals but I need someone Who can answer questions on how this motorhome is supposed to work overall.
An example is I want to watch a dvd movie on the main cabin TV. I was told that the Jensen radio would play a dvd movie for all 3 tvs. However the Jensen radio won't play any dvd. It just kicks them out. So was I given bad info or is this thing broken.

So if you have worked with someone or know of someone in Jayco I would greatly appreciate the contact information.

Thanks,
HDhildy

[JulieMike]

Hdhildy, make sure it is a "DVD" you are trying to play and not a BlueRay disc.

[Hdhildy]

Thanks JulieMike. I did try several different DVDs and none of them worked

[Mr.Oz]

Do you have it on video dvd and the tv's on the proper input?

[hknight]

I had a problem with the Clarion Radio in my new 2013 Jayco Melbourne 29D from day one. After many called to Jayco, I was given Clarion's phone number (1-866-204-7034). No sure where they are located, but I talked to a technician named Brian and he walked me thru everything he could without any results. He send a new Clarion (updated radio) to Jayco in Middlebury, IN and they swapped out radios. Had great results and have had no problems since new installed Clarion.

[Hdhildy]

After further investigation it appears the head unit is just not working properly. I am dropping it off next week for service. I will let you know what they find.