Jayco RV Owners Forum

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Old 05-28-2014, 02:03 PM   #11
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I agree, our current and our previous Jayco have been great.
They came from different dealers and the delivery was great on both, both dealer's demonstrated everything, only minor problems during years of use.
Whenever we needed a warranty issue fixed, the dealer got approval from Jayco the same day and repairs were done quickly.

Robert & Bale the "Traveling Dog"
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Old 05-28-2014, 08:38 PM   #12
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We bought ours through RVDirect. Wonderful buying process. The PDI was abysmal. And, of the at least 10 phone calls after the purchase, all went unreturned. I'm sure the dealer should play a larger role in the QC process, but there are some basic QC checks that I expected Jayco to make. Things like water testing the units with the slides open. That alone would have saved me nearly 16 months of upset. I agree with others that the dealers are responsible for checking everything out, but that doesn't mean Jayco can get away with shipping units and checking nothing.

Brian, Mary, kids, beagle - Moose, and mutt - Maggie.
2012 Greyhawk 31FS
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Old 05-29-2014, 05:59 AM   #13
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The dealer is not doing you a favor. They get paid to do the PDI whether they do it it not.
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Old 05-29-2014, 07:20 AM   #14
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Wow I only thought I had problems with my new 2014 33.5RETS! I did sit down and take the time to write Jayco and letter. There response was they were extremely sorry about all my problems but their dealer would take care of them. I have worked with this dealer for 14 years and this was our third unit purchased from them. He went out of his way to correct the problems but the unit should have never left the factory with the obvious defects! If you go online to Jayco's site and look at the videos of the manufacturing process, you will probably see why there are problems. The employees are running from station to station to keep up with the assembly line process. That should tell us something right there. Quantity over quality. All the bugs are out of our unit but it took three trips to find them all. We still love it and all the campers want to come and take a look inside. They all love it.

Joe Hinson
2010 Jayco Quest G2(SOLD)
2014 Jayco Eagle 33.5RETS
2007 Ram 2500 5.9L Cummins(SOLD)
2015 Ram 2500 6.7L Cummins 4WD
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Old 06-30-2014, 05:48 AM   #15
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Originally Posted by Grumpy View Post
Then you need to find a competent dealer. In the 37 years that I have dealt with my dealer I have never gotten a Starcraft or Jayco unit that needed work as soon as I got it home.
Grumpy - Sounds like you've got a great dealer. I'm looking for one. Who is yours? Thanks.
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Old 04-20-2015, 02:04 PM   #16
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I just bought a used Jayco Melbourne 29 d....the propane was on and when I turn it off it seems like it does not totally shut off. I know some propane stays in line I turned on stove burners and 15 min later they were still burning
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Old 04-20-2015, 02:57 PM   #17
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Take it back, and if they won't replace the unit, pick another dealer!
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Old 04-20-2015, 06:23 PM   #18
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To the OP, those problems are just downright shoddy workmanship. You are experiencing everyone's worst nightmare in buying a motorhome! I had a similar, if not worse experience with a "high-end" Super-C. It took six trips to the factory to finally get everything resolved. We weren't able to take a single trip in the unit without something significant going wrong.

In my opinion with 35 years of experience of buying motorhomes, most of the manufacturers lack even basic quality assurance procedures during the build process. Their model seems to be to throw them together and let the dealer and customers sort out the problems. It's really a shame that they get away with as much as they do. No dealer should have to deal with the issues you're having. Most of those go right back to the workmanship in the factory. Just as in the auto world, we should be long past the days of the dealer needing to make a bunch of repairs to a brand-new unit.

Our Seneca is a little past due to be completed. I have to admit I'm a little nervous about what I'm going to get. Plus, I'm bumping up against a deadline for taking off in the new unit due to a serious family medical problem, so I'm really keeping my fingers crossed that we will get a great unit. The last thing I'm in the mood for is problems with a brand-new unit... Once I take delivery I hope I can come back and report that everything is fantastic.
Husband ~ Father of 4 ~ Grandfather of 17
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Old 04-20-2015, 06:25 PM   #19
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We bought our Precept at Colerain RV at their Sunbury, OH location. We went through an almost 3 hour PDI. They of course wanted us to sign all the papers first before the PDI, I said no way, I never bought a house without an inspection first, it's not happening here either. They finally agreed. There were some minor issues (furnace and tankless hot water didnt turn on, air vent broken) that needed repaired, so we signed after the 3 hour PDI. It took the dealer a little over a week to get the parts from Jayco and it was fixed. I've had no problems with this dealer. Granted, this is my first Motorhome, time will tell.

I just had it out this past weekend and found a few more minor warranty issues I need to take to the dealer. (Both 12v DC accesory outlets don't work, trim piece falling off around door, tire valve stem in the wrong place-can't get to it.)

We are still waiting on the broken airvent cover to come in from Jayco, the furnace parts came in right away, I'm surprised it's taking so long on a small plastic air vent.
Rob & Rik & Gabby(French Bulldog)
Delaware, OH
2015 Precept 31UL (Ginger)
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Old 04-20-2015, 10:39 PM   #20
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When we were doing our walk through I noticed a crack in one of the taps on the outdoor kitchen sink. It was funny to see the dealer get so embarrassed they had missed it. He was apologetic and sent someone to fix it as we continued the walk around. I've only spent one night in it so far but that's been the only minor flaw I've noticed.

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