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Old 06-28-2016, 06:54 AM   #1
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Electric Stairs Not Working

I own a 2015 Jayco MV29 class C camper. The electric stairs are not working. No movement when opening or closing the door. I have checked the fuses near the coach battery and they look ok. Is there somewhere else I should be checking, or just take it into the dealer for repair? Also can't find how to manually operate them. Is that possible? Thanks in advance for any help! That's a pretty big step for an old man like me!
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Old 06-28-2016, 09:02 AM   #2
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I see you're in Pueblo West. I've camped down at the Lake many times (just once this year). Not sure what your issue is but I've had problems with my stairs from the get go. They go down ok, but will not retract without assistance. Have to use my foot to push them up ever time. If your's aren't moving at all that sounds like a different issue. I know there have been some other threads on this topic so if you haven't already, you might try searching this topic. Good luck!
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Old 06-28-2016, 09:28 AM   #3
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I would also recommend searching YouTube. There are a bunch of very informative videos regarding maintenance and repair for these types of steps. If I recall on one of the videos, there was a simple plug to the motor that can come loose causing a similar problem.
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Old 06-28-2016, 12:40 PM   #4
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Originally Posted by MrJackSprat View Post
I would also recommend searching YouTube. There are a bunch of very informative videos regarding maintenance and repair for these types of steps. If I recall on one of the videos, there was a simple plug to the motor that can come loose causing a similar problem.
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Old 06-28-2016, 04:27 PM   #5
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Since they won't retract or extend, could be as simple as the magnet switch on the door.
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Old 06-29-2016, 06:14 PM   #6
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I just got back from RV repair for non-working steps. They took a hammer and tapped on the motor. It worked, motor was seized and needed help. TRY IT!
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Old 07-14-2016, 07:40 AM   #7
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I took my MV29 into the shop a couple of days ago and had them look at the stairs. They fixed the issue by undoing 3 bolts, pulling down the stair motor, pushing it back into place and retightening the bolts. The mechanic said that sometimes the motor in the stairs binds up and it just needs to be released from the bindage and realigned in the gears.
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