I see you're in Pueblo West. I've camped down at the Lake many times (just once this year). Not sure what your issue is but I've had problems with my stairs from the get go. They go down ok, but will not retract without assistance. Have to use my foot to push them up ever time. If your's aren't moving at all that sounds like a different issue. I know there have been some other threads on this topic so if you haven't already, you might try searching this topic. Good luck!
2016 Jayco Greyhawk 29ME
2014 Jeep Wrangler Rubicon
Ready Brute Elite Tow Bar/Blue Ox Base Plate
Colorado Springs, CO