Had this same issue, unfortunately I don't know what the fix was,, as the dealer did the work. Had my rig in for water heater issues so asked them to look at door. Door was hard to close, had to operate latch to close it. Going back to dealer in 2 weeks or so for parts that were ordered, I can ask them what they did to fix door!! It works great now, u can actually push / pull door shut with little effort.