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Old 11-17-2015, 07:20 PM   #1
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Excellent Jayco Service Experience

The keyless lock on our 2015 Seneca failed last week - it would give a loud beep when entering the unlock code. We tried resetting the code, replacing the batteries, etc. and nothing worked.

I contacted Jayco through the "contact us" link on the website over the weekend and got a response Monday morning via e-mail offering to either coordinate a dealer visit or send me a new lock. I opted for the new lock which was shipped next day air and arrived today. Swapped it out and all is well.

This is the second time I have contacted Jayco via the website (other time was when the outside TV went bad - shipped me a new one also next day), and both times I've been very impressed with the level of service.

I know that there are some that have had bad experiences, but I wanted to share a positive one. We love our Seneca and appreciate Jayco's excellent support so far.

Ty & Deb Montag
Columbus, OH
2015 Jayco Seneca 36FK
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Old 11-17-2015, 07:37 PM   #2
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Old 11-18-2015, 04:05 AM   #3
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It's nice to hear the good reports of service after the sale.
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Old 11-18-2015, 05:47 AM   #4
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As I've said before, this is JAYCO's norm, but very few people post when they're happy about service.
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Old 11-18-2015, 06:25 AM   #5
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That's why I wanted to share it. I see lots of complaints, but few compliments - typical human behavior, I guess. No one is perfect, except me, of course, as my wife will be sure to tell you , but Jayco has been very responsive and exceeded my expectations when we've had problems.
Ty & Deb Montag
Columbus, OH
2015 Jayco Seneca 36FK
2014 Honda CR-V toad
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Old 11-18-2015, 06:26 AM   #6
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Well said!
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Old 11-18-2015, 06:56 AM   #7
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Thumbs up

That's great, you hear so much negative. I was hesitent about calling Jayco Customer Service about my keyless entry. Our coach just went out of warranty last month and we had the second keypad replaced only six months ago. I called Jayco and explained it to them and they sent me a new lock within a few days. I only replaced the key pad and reprogrammed it for now cause it was time to cover and winterize the coach. I will keep an eye on it thru the winter, it seemed to happen when cold weather hit each time !!!! I am truly happy with Jayco , their support team and our dealer because I always got an answer and repairs as needed under warranty.
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Old 11-18-2015, 09:46 AM   #8
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Thumbs-up and kudos to Jayco and our Jayco dealer as they have been very responsive with fixing/replacing shake-down punch lists items AND quickly resolving a warranty item (cracked heat exchanger http://www.jaycoowners.com/forums/f1...ork-30773.html).

You are so right, human nature is to speak up more when we are dissatisfied than when things go well. I hope more on the forum share their GOOD experiences here and newbies use this information for balancing their decision-making.
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Old 11-18-2015, 11:42 AM   #9
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Jayco and our Jayco Dealer, TeamRVInc., in Albany, Georgia have both provided us with excellent service. My unit is now of its 2 year warranty and I just wrote Jayco about getting all the plans for our unit so we will see what happens with that.

Joe Hinson
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Old 11-18-2015, 12:32 PM   #10
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WOW read the first post and I have the very same issue. However, I called them instead to emailing and they responded with " I will have that keypad sent to you over night" Now that is service. I also took the opportunity to ask about the cycling of the tankless heater. There is a new tankless heater out and he is sending the info on it. I just don't know if i want to stick with tankless or install a 10 gallon electric./gas heater.

THANK YOU Jayco Customer Service "Randy"!!

Dave & Jan
2014 Seneca 37FS
07 Ultra Classic
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