We have a 2014 Greyhawk 31FS. You do have to short a wire to get the lock into programming mode so you an set the door lock code. It is supposed to be done by the dealer at delivery as a part of the delivery experience. Our dealer didn't do it and I nattered at them and they did it for me. I wasn't about to disassemble the door lock on my brand new Greyhawk. I have the manual that says how to program the keypad if the other people on this thread can't find their manual I will look for mine.
2004 Chevrolet Silverado 3500 LT with a 2004 Jayco JayFlight 29BHS
2014 Greyhawk 31FS with a 2007 Tahoe toad
2014 Thor Palazzo 33.3 with a 2007 Tahoe toad