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09-15-2015, 09:17 PM
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#1
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Senior Member
Join Date: May 2013
Location: Long Island, NY
Posts: 323
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How do I get Jayco to respond?
I had a motor vehicle accident with my 2016 Greyhawk about 2 weeks ago. The person who hit me has admitted fault. I am trying to get the repairs done. I have called Jayco three times (left 3 messages) , emailed Jayco twice and wrote a letter to Customer Relations. I have received NO responses back. I need to get an estimate for the insurance company and want to drive to Indiana to get it fixed. I am frustrated with Jayco because they haven't answered any communication I have tried with them. Any suggestions? I have also called the service department of the dealer where I bought it (260 miles away) and didn't get a response either.
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2016 Greyhawk 29MV
Wherever you go, there you are!
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09-15-2015, 09:41 PM
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#2
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Senior Member
Join Date: Jan 2015
Location: Surprise
Posts: 2,623
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Does the factory do accident repairs ? I would speak with a dealer and find out what the factory will and won't do. I would check with a dealer that does accident repairs, many may not do repairs on the vehicle itself.
Good Luck.
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2011 Toyota Tundra double cab
2015 27RLS
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09-16-2015, 12:53 AM
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#3
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Senior Member
Join Date: Dec 2011
Location: Upperco, Md.
Posts: 807
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You are going to have to get an estimate done by an insurance adjuster. Talk to a Jayco dealer. I'm fairly certain that Jayco is not set up to do collision damage.
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09-16-2015, 03:00 AM
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#4
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Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,093
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But they could at the very least respond to the messages.......
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2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
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09-16-2015, 03:27 AM
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#5
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Senior Member
Join Date: Dec 2009
Location: Maplesville - Home Base
Posts: 3,059
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Quote:
Originally Posted by Crabman
But they could at the very least respond to the messages.......
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I agree with this statement. I'm sure this isn't the first time they have had this question.
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Ed
KM4STL
2006 GMC 2500HD CCSB 4x4 Duramax/Allison, Titan 52 gallon fuel tank, Prodigy Controller, B&W Companion Hitch
2010 Jayco Designer 35RLTS, Cummins/Onan RV QG 5500 EVAP, Progressive Industries EMS-PT50X, TST Systems 507 TPMS, RV Flex Armor Roof
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09-16-2015, 06:28 AM
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#6
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Senior Member
Join Date: Sep 2011
Location: King George
Posts: 2,761
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I have got immediate responses from JAYCO when doing mods on certain things.
Just send them a request along with my VIN number for build-out drawings etc an they will send back PDF formatted drawings via emails the very next day. Have been telling everyone about how good JAYCO is at doing this...
No complaints on this end with JAYCO for this type of service... Don't know anything about the collision type requests.
Roy Ken
__________________
Roy and Carolyn
I claim Horse Creek Country in Southern Ill - Momabear is from North Texas
We live in King George VA
RETIRED DOD DOAF DON CONTRACTOR Electronics Tech 42YRS
"We're burning daylight" - John Wayne
2008 STARCRAFT 14RT OFF-ROAD POPUP with PD9260C and three 85AH 12VDC batteries
2010 F150 FX4 5.4 GAS with 3.73 gears - Super Cab - Towing Package - 2KW Honda EU2000i Gen
K9PHT (since 1957) 146.52Mhz
"We always have a PLAN B"
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09-16-2015, 06:35 AM
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#7
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Senior Member
Join Date: Dec 2010
Posts: 1,645
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Our first trailer was damaged when stored on our dealer's lot when some unknown twit backed into a corner of the front cap. The dealer did an estimate of damage for us and worked with the insurance company.
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There's lots of advice and information in forums... sometimes it is correct. For example, all of my posts are made by a political appointee who got the job as a reward for contributions to my diesel bill.
2011 Jayco 28.5RLS; 2021 Chevy Duramax; Pullrite Superglide Hitch
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09-16-2015, 06:35 AM
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#8
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Senior Member
Join Date: Mar 2010
Location: north central Iowa
Posts: 308
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I have the best results calling the customer service line. Have your VIN ready when you call. Also include it in any correspondence.
__________________
2014 Eagle Premier 361REQS
2013 Ford F350 Crew w/ 6.7 diesel
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09-16-2015, 07:32 AM
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#9
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Senior Member
Join Date: May 2013
Location: SE Wisconsin
Posts: 3,431
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Quote:
Originally Posted by sailor
I have the best results calling the customer service line. Have your VIN ready when you call. Also include it in any correspondence.
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X2! I have a called a couple of times and got excellent response.
__________________
Chuck
2013 Jayco Jayfeather X20 E (sold)
2016 Chevy Silverado LTZ 2 Z71 Crew Cab (sold, and dearly missed)
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09-16-2015, 08:07 AM
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#10
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Senior Member
Join Date: Apr 2014
Location: Calgary
Posts: 885
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Quote:
Originally Posted by RoyBraddy
I have got immediate responses from JAYCO when doing mods on certain things.
Just send them a request along with my VIN number for build-out drawings etc an they will send back PDF formatted drawings via emails the very next day. Have been telling everyone about how good JAYCO is at doing this...
No complaints on this end with JAYCO for this type of service... Don't know anything about the collision type requests.
Roy Ken
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I have done this and got absolutely nothing in response. Probably over a month ago now. I sent my vin and asked for some drawings as I want to add another roof vent.
Can you share what email address you used?
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2014 Jayco Swift 281BHS, 300W Solar!
2015 F250 XLT 4x4 Crew Cab, Short box, 6.2 gas
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09-16-2015, 08:13 AM
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#11
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Senior Member
Join Date: May 2013
Location: Long Island, NY
Posts: 323
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Ela1948, I have seen an insurance adjuster from my company and have spoken to the other person's insurance company. Both have told me to get an estimate from wherever I could. They are not set up to give estimates on RV's. My insurance adjuster who sympathized with me, took photos but told me he couldn't give me an estimate. At the very least, Jayco could give me some help with advice. I have heard of people getting repairs at Jayco before.
__________________
2016 Greyhawk 29MV
Wherever you go, there you are!
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09-16-2015, 08:18 AM
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#12
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Senior Member
Join Date: May 2013
Location: Long Island, NY
Posts: 323
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I appreciate all the responses! I called the customer service number and have left two messages with "Scotty". Believe me I have been very polite and am just asking for help in getting an estimate.
__________________
2016 Greyhawk 29MV
Wherever you go, there you are!
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09-16-2015, 09:55 AM
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#13
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Senior Member
Join Date: Dec 2011
Location: Reno (home base) Winter Eloy, AZ
Posts: 988
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Guess I don't understand your hesitation of taking it to a dealer to get thinks looked at and fixed??
What is the damage? Obviously drivable if you think you need to go to Indiana for repairs caused in an accident by another vehicle.
Good luck though....
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2012 Pinnacle 36KPTS - Kitchen Pantry Triple Slide
Mor/Ryde suspension and pin box, Dual pane windows, Auto Leveling System, 2 A/C's, Sailun G's and more...
View photos
Our Trip Journal
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09-16-2015, 11:50 AM
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#14
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Senior Member
Join Date: May 2013
Location: Long Island, NY
Posts: 323
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Jayco has Responded!
I just spoke to Scotty at Jayco. He went thru the photos I had sent him and he asked me many questions. He apologized for the delay in speaking to me. Based on the damage, they will replace the entire passenger-side wall of the motorhome. The entry door and all the cargo doors were damaged by the collision. I am bringing it to Indiana so this brand-new coach will be fixed correctly and will look like new when I bring it home. He will send me an estimate soon. He thinks it might take as long as 3 weeks to fix if painting is involved.
I will use it for one more camping weekend in October. I can get it fixed sometime in January.
__________________
2016 Greyhawk 29MV
Wherever you go, there you are!
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09-16-2015, 11:59 AM
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#15
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Senior Member
Join Date: Dec 2011
Location: Reno (home base) Winter Eloy, AZ
Posts: 988
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Good to hear you are on the way to getting thinks fixed the way you want.
Safe travels.
__________________
2012 Pinnacle 36KPTS - Kitchen Pantry Triple Slide
Mor/Ryde suspension and pin box, Dual pane windows, Auto Leveling System, 2 A/C's, Sailun G's and more...
View photos
Our Trip Journal
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09-17-2015, 06:13 AM
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#16
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,106
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It does take a while to get into the Factory Service Center, but you will be very pleased with the work when it's finished.
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DISNEY LOVERS
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09-17-2015, 06:52 AM
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#17
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Senior Member
Join Date: May 2012
Location: Minnesota
Posts: 9,780
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Glad to hear they responded. Ouch on the damage.
I too have had really good response, I think the longest I have had to wait for a response was about 24 hours.
Something like your damage may take a bit more effort to coordinate though their system.
Three weeks to get repaired sounds really good.
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09-17-2015, 12:47 PM
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#18
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Senior Member
Join Date: Mar 2015
Location: Riverview
Posts: 316
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Heck my dealer just took over a month for some rather minor issues.... So a side wall replacement in three weeks sounds super fast IMHO. :-)
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Carl & Dawn
2015 Greyhawk 31FS (with 4x4 conversion by Ujoint Offroad)
2012 Lincoln MKZ Hybrid (our TOAD on a DEMCO Dolly)
DW, DSx2, DDx2 Catx2 Dog
Tampa Bay Area of FL
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09-17-2015, 04:52 PM
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#19
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Senior Member
Join Date: Nov 2014
Location: Jersey
Posts: 310
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I just had a accident 3 weeks ago,we got hit by driver under the influence of something.I had to get a adjuster to look at it first then take it to dealer for estimate.He was basically a waste of my time since he cant estimate the repair costs and all he did was take pictures and tell me I need to give him copy of estimate so he can give to my insurance.I could have saved them the costs and faxed it to them myself,but whatever it's their money
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06 2500 Duramax. Air lift 5000 air bags,Equalizer WDH, EFI live,fass fuel system,4" straight pipe
2015 Jayco Eagle Premier 314BHDS
IBEW local 94 Electrical Worker
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09-17-2015, 07:27 PM
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#20
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Member
Join Date: Sep 2015
Location: Sag Harbor
Posts: 56
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Have you tried WES in Wading River or White Horse RV in New Jersey?
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