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Old 08-02-2016, 08:52 AM   #1
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Just how do you reach out to Jayco directly?

From time to time I see someone mention that they talked to someone at Jayco directly for help and support.

Just how do you do that?
Do they have an email address?

Thanks!
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Old 08-02-2016, 09:13 AM   #2
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They have a phone number on their website. I just called them this morning for assistance with my slide outriggers.


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Old 08-10-2016, 06:23 PM   #3
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You can call or email, just don't expect stellar customer service

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Old 08-10-2016, 06:24 PM   #4
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I've been dealing Anthony Rodriguez, at Jayco. So far, things have been going very well.

Jason


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Old 08-10-2016, 06:27 PM   #5
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Quote:
Originally Posted by Ryanandcollette View Post
You can call or email, just don't expect stellar customer service

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Have to "totally" disagree, I have had great response.
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Old 08-10-2016, 06:35 PM   #6
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Do you guys have big or small issues? Ours are big, so maybe that's why our customer service is bad. I wish you luck!

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Old 08-10-2016, 06:36 PM   #7
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I'm dealing with outriggers that are bending and it's causing my floor to sag a little because of the weight of the kitchen slide. Parts are in order.

Jason


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Old 08-10-2016, 06:39 PM   #8
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Are you fixing the problem yourself or is Jayco covering it?

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Old 08-10-2016, 06:40 PM   #9
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Jayco is covering it under warranty. What are your problems?


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Old 08-10-2016, 06:46 PM   #10
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Do you guys have big or small issues?
3 air conditioners replaced, no argument or hesitation. Fiberglass cracks fixed at the factory no argument or hesitation. Warranty and service department couldn't have been more responsive.
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