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Old 08-04-2015, 03:30 PM   #11
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Unfortunately, Ford customer service has dropped way down from what it was. I called their dedicated motorhome support line, and they gave me a list of three dealers in my area that would do warranty work on the Redhawk. NONE of them would do it.

So I emailed Ford customer support asking for a list of Ford dealers between here and Fort Lauderdale (where we are heading), so we could stop along the way. They responded telling me to call the 1-800 number.

I replied and explained the situation, and again asked for a list of Ford Dealers who will service the Redhawk power-train (paper, PDF, word doc, whatever), and they never replied. Sent a third email... again, no reply.

So here I am with a Ford warranty that I can't use. Great customer service!

The Logan's
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Old 08-04-2015, 05:10 PM   #12
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Logans, make a post of your dilemma on the Ford Facebook page. You'd be surprised how many companies do not like seeing bad publicity on social media!


2015 White Hawk 20MRB
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Old 08-04-2015, 08:38 PM   #13
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Greenway Ford on E. Colonial Drive in Orlando if coming through here.
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Old 08-05-2015, 11:20 AM   #14
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They should have handled it differently no doubt. We have a very good Ford motorhome service center here in Bozeman, MT. Figure 6.5 hours from Hayden. Hope you get your issues resolved!!

2015 Jayco Greyhawk 31FS
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Old 08-05-2015, 11:38 AM   #15
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Unfortunately, I run into this with our cut-away busses too. In fact I have 2 2010 6.0s giving a no start when hot condition as I type. One is down at the local dealership waiting on diagnosis (it started running bad half way through its route). I suspect a broken rocker arm but its been 2 weeks at the dealer waiting. I called the other ford dealer in our county to look at our second hot no start and their diesel tech had quit and they hadnt found a replacement and really didnt want to look at. My next stop is just outside the county in a somewhat larger city.

OP, What engine in your MH? If its a 6.0, you may have a hard time finding a small town dealer who will work on it.
'97 Jayco Eagle 314BHS

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Old 08-05-2015, 11:53 AM   #16
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That's weird. When I called them last year the lady took my information, called a bunch of dealers to verbally confirm, than called me back later in the day w/ a list. The list proved to be accurate.
2015 Greyhawk 29MV

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Old 08-11-2015, 11:34 AM   #17
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Like anything else in this world, I am sure their unwillingness to work on it was due to insurance.
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Old 08-11-2015, 12:14 PM   #18
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What kind of work do you need? On the vehicle chassis or on the RV part of it?

2013 Jayco Eagle 328 RLTS
2012 Ford F250 6.2L 4x4 CCSB W/Air Lift air bags
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