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Old 06-26-2016, 10:19 AM   #11
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A/C Problems

We are having similar problems with our A/C. 88 degrees outside and 87 degrees inside. Taking it in to our dealer next week. I have discovered that dealers like to blame Jayco for service problems. Whenever I have called Jayco personally, I find out that the dealership has never communicated to them about my problems. Jayco has bent over backwards to do the right thing by me. If you're not happy, always call Jayco. They have been very honest and fair with me.


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Originally Posted by CDandCJandthedog View Post
We have had our Redhawk 31xl in service several times since our purchase in April. Service manager told us he sent pics to Jayco of molding that was crooked and puckered above the front windshield. Then we were told ALL Jayco motorhomes looked like that. We then experienced a failure of the air conditioning in 96 degree weather. Took it in for other minor issues. Only about half of them were sugar coated and fixed. The others we were told were "normal". Our MH is not a lemon but we just want things fixed. They assured us Jayco does not reimburse for alignments as well as Hellwig spring adjustments. We have been very patient with all the excuses but we finally called Jayco. We have a file. It seems NONE of our concerns were brought to their attention. The wall in the shower is pulled away from the base. We were also told this is normal because it needs to flex. Jayco said ABSOLUTELY not and will send us the materials to fix it. They had not received photos and asked us to send.We want to get along with these local service people but they aren't very smart and certainly full of excuses and downright lies. It seems from searching the web this is a universal problem. The upside is we are taking the MH to a truck shop for alignment and sending the bill to Jayco. Not sure the service people are even capable of fixing the air conditioner. We leave Tuesday for Southern USA...ugh! Anyone else frustrated?
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Old 07-24-2016, 07:16 PM   #12
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After THREE different people looking at the air conditioning and claiming they fixed it, we were desperate. We called Jayco and they recommended Thermo King when we were close to Wichita. Fixed...finally after suffering through the 4th of July in Texas with barely more cool air than a fan would provide in 102 weather! Works like a champ now. Their excuses saying we shouldn't expect it to be that cool were just a cover up for "we don't have a clue how to fix anything." Jayco got the job done for us, our RV service center gets a big fat zero rating!!!
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Old 07-24-2016, 07:37 PM   #13
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Quote:
Originally Posted by CDandCJandthedog View Post
After THREE different people looking at the air conditioning and claiming they fixed it, we were desperate. We called Jayco and they recommended Thermo King when we were close to Wichita. Fixed...finally after suffering through the 4th of July in Texas with barely more cool air than a fan would provide in 102 weather! Works like a champ now. Their excuses saying we shouldn't expect it to be that cool were just a cover up for "we don't have a clue how to fix anything." Jayco got the job done for us, our RV service center gets a big fat zero rating!!!
What did they do to fix it?
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Old 07-24-2016, 07:42 PM   #14
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They actually replaced the frost probe which had a broken wire at the connection. Such a relief! I was sick of hearing that it was all in our heads and that's how warm it was supposed to be!
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