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Old 06-24-2016, 10:49 AM   #1
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Service frustrations

We have had our Redhawk 31xl in service several times since our purchase in April. Service manager told us he sent pics to Jayco of molding that was crooked and puckered above the front windshield. Then we were told ALL Jayco motorhomes looked like that. We then experienced a failure of the air conditioning in 96 degree weather. Took it in for other minor issues. Only about half of them were sugar coated and fixed. The others we were told were "normal". Our MH is not a lemon but we just want things fixed. They assured us Jayco does not reimburse for alignments as well as Hellwig spring adjustments. We have been very patient with all the excuses but we finally called Jayco. We have a file. It seems NONE of our concerns were brought to their attention. The wall in the shower is pulled away from the base. We were also told this is normal because it needs to flex. Jayco said ABSOLUTELY not and will send us the materials to fix it. They had not received photos and asked us to send.We want to get along with these local service people but they aren't very smart and certainly full of excuses and downright lies. It seems from searching the web this is a universal problem. The upside is we are taking the MH to a truck shop for alignment and sending the bill to Jayco. Not sure the service people are even capable of fixing the air conditioner. We leave Tuesday for Southern USA...ugh! Anyone else frustrated?
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Old 06-24-2016, 11:56 AM   #2
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We have been very impressed with the few requests to Jayco support. They are superb! We asked the local dealer a question regarding a warranty issue and the service desk person asked a colleague, "Do we do Jayco Warranty Service?"
They are a dealer with a large selection of coaches, Really!
We did not buy from them and left. Seems to be common at the service level locally.
I try to do all of my repairs because of the lack of experience out there. Usually 3 new issues are created fixing a simple one! Best of luck!
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Old 06-24-2016, 12:30 PM   #3
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Unfortunately we bought a Jayco lemon, it has been in the shop for 7 of the 13 months we have owned it and is still in shop as we speak.

As for Jayco Service..............not what you would expect. Took 7 weeks last summer for the front jacks on our F/W to be fixed due to errors on Jayco for correct parts. Now the slide failed and Jayco again sent wrong parts.........9 weeks now no F/W. We have canceled our Alaska trip in May now we just keep canceling other plans.
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2014 Oreion Sand Reeper 4x4 Toy steel everywhere, street legal and licensed, 5 speed manual, 3 cylinder DOHC "Chery" engine and 2 door fun.
2015 Jayco Sesimic 4212 Extreme Weather Package, Dual Pane Windows, Side and rear Patios, 480 watt Zamp Solar Pkg 6 AGM batteries, Residential Fridge, custom Dishwasher, 5500 watt Onan and lot of problems.
http://www.jaycoowners.com/forums/me...albums843.html
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Old 06-24-2016, 12:59 PM   #4
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Originally Posted by Loboclone View Post
Took 7 weeks last summer for the front jacks on our F/W to be fixed due to errors on Jayco for correct parts. Now the slide failed and Jayco again sent wrong parts.........
Or did the dealer "order" the wrong parts? That seems to happen more than the dealers will admit. There was a very similar post where the dealer never even ordered the parts and blamed JAYCO for the delays.
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Old 06-24-2016, 01:14 PM   #5
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Or did the dealer "order" the wrong parts? That seems to happen more than the dealers will admit. There was a very similar post where the dealer never even ordered the parts and blamed JAYCO for the delays.
No it was Jayco ....I have a Tech Service person @Jayco I communicate with. It was Jayco both times. They know me very well at Jayco, Our F/W has been in repairs for 7 months of the last 13
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2015 F-450 XLT 440 HP Power Stroke 26.5K Custom Resse F/W, Manual Regen, 19.5 Rubber
2014 Oreion Sand Reeper 4x4 Toy steel everywhere, street legal and licensed, 5 speed manual, 3 cylinder DOHC "Chery" engine and 2 door fun.
2015 Jayco Sesimic 4212 Extreme Weather Package, Dual Pane Windows, Side and rear Patios, 480 watt Zamp Solar Pkg 6 AGM batteries, Residential Fridge, custom Dishwasher, 5500 watt Onan and lot of problems.
http://www.jaycoowners.com/forums/me...albums843.html
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Old 06-24-2016, 01:51 PM   #6
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No it was Jayco ....I have a Tech Service person @Jayco I communicate with. It was Jayco both times. They know me very well at Jayco, Our F/W has been in repairs for 7 months of the last 13
I'm curious why this unit has not been taken back to Jayco and repaired properly by the manufacturer? Is that not an option?
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Old 06-24-2016, 02:22 PM   #7
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Originally Posted by Loboclone View Post
No it was Jayco ....I have a Tech Service person @Jayco I communicate with. It was Jayco both times. They know me very well at Jayco, Our F/W has been in repairs for 7 months of the last 13
This is not an excuse, I'm not condoning it - but I'll bet you might be suffering from their prioritization.

If parts are in short supply, or people, they're going to put them towards building *new* stuff before fixing old.

Again, doesn't make it right, but it's something that's done quite frequently. New units is new revenue.

Just a guess on my part - just a wild, uneducated guess.
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Old 06-24-2016, 02:26 PM   #8
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Sorry to hear about that. I brought my trailer back to my dealer (Keystone Mega RV in Greencastle PA) because I had a leaking drain pipe. I mentioned other things that needed to be fixed, but I had a quick turnaround of 10 days before I needed it again.

I only asked them to take out the wet insulation, dry out the area and put it back together for me. I figured we would worry about the other details when camping season was over. 10 days later they had fixed EVERYTHING for me. I was very surprised and pleased with the quality and efficiency of the work they performed. I would suggest a different dealer look at your trailer.

Oh, Keystone was a little further away than our closest dealer, but thousands of dollars cheaper for the same model!
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Old 06-24-2016, 04:02 PM   #9
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I'm curious why this unit has not been taken back to Jayco and repaired properly by the manufacturer? Is that not an option?
The first major issue was landing gear, the motors came off the top of the jacks. Therefore no way to hook it up or un hook without blocking it up under frame. There were no parts for 7 weeks.... why go to Middlebury if no parts?

The slide issue again no parts besides no way to secure the slide that has completely failed.
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2015 F-450 XLT 440 HP Power Stroke 26.5K Custom Resse F/W, Manual Regen, 19.5 Rubber
2014 Oreion Sand Reeper 4x4 Toy steel everywhere, street legal and licensed, 5 speed manual, 3 cylinder DOHC "Chery" engine and 2 door fun.
2015 Jayco Sesimic 4212 Extreme Weather Package, Dual Pane Windows, Side and rear Patios, 480 watt Zamp Solar Pkg 6 AGM batteries, Residential Fridge, custom Dishwasher, 5500 watt Onan and lot of problems.
http://www.jaycoowners.com/forums/me...albums843.html
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Old 06-24-2016, 11:29 PM   #10
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Sounds like classic CW!

Sent from my SM-G920V using Tapatalk
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