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Old 04-16-2015, 11:35 AM   #21
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Make sure if you have issues and want a quick response, go on facebook and especially Twitter to get feedback. They hate it when you do that as it could effect there bottom line not to mention bad publicity. (Been there, done that)

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Old 04-16-2015, 01:21 PM   #22
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I don't think those fine amish craftsmen are aware of facebook or twitter.

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Old 04-16-2015, 03:36 PM   #23
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Originally Posted by bgermane View Post
I don't think those fine amish craftsmen are aware of facebook or twitter.
Think they might see it in the Farmers Almanac?
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Old 04-16-2015, 05:12 PM   #24
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Not with a complaint (our unit's still on order), but with a question, I went through the FB messages, and got a pretty quick, and polite, reply.
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Old 04-17-2015, 07:57 AM   #25
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Jayco authorized our dealer to install the Bluetooth mic. They did a pretty good job.

Unfortunately, after two weeks in the shop, that is all they did... Hardly touched the punch list although they received approval to replace the entire shower assembly due to a warped floor that prevents draining. They'll fix the other discrepancies when we take it back in after our current trip.

The Ford chassis and drivetrain are very impressive, but in comparison to previous rigs we've owned, I'd rank Jayco quality and craftsmanship near the bottom. Not very impressed at this point, for sure. We, too, purchased our Jayco based on the 2-year warranty, and hopefully, that warranty will come through for us as the panacea to our problems...
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Old 04-17-2015, 08:39 AM   #26
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Originally Posted by CarlB View Post
The dealer is now handling it and I have no out of pocket expenses for the work needed.
Which is how it should have been from the beginning.

There should not have been any reason for you to contact JAYCO unless you where not close to a dealer. The RV dealer should have made contact with the FORD dealer as soon as you found out what the problem was to get the bill paid.
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Old 04-17-2015, 09:16 AM   #27
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The Amish craftsmanship is long gone with time since they started in 1968.
A craftsman takes pride in his work and refuses none craft looking work. Nowadays huge profit counts. Units of roll down the line fast with unskilled labor.
It is cheaper to do the repairs under warranty for the few who request it. There are many who don't bother to take it in for warranty and fix things them selves and put their own craftsmanship in their unit. It seems we all except the current situation by buying from X manufactures. Things will only change when mfg's get hit with sales downward trend. When buying a new unit many are to exited to notice all the problems and flaws. There should be a hold back pay till the customer is fully satisfied. Sales contracts are made for the greedy not for customer protection.
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