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Old 11-21-2014, 11:21 AM   #51
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Haven't made it to my trusted automotive and truck mechanic are certified etc. My concern now is only to rule out safety..my ride is fine with and without firewood..lots to think about on this one..but my response from Hellwig was 2" would be better but not unsafe and Jayco says everything is great..plus warrant concerns it's brand new
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Old 11-21-2014, 09:28 PM   #52
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Originally Posted by The Logans View Post
Talked to Jayco today, and it doesn't look like they will do anything about it. I can't do it myself, or have a mechanic do it while the unit is still under warranty (it's only six months old). Anything that I do or have done that's not specifically authorized by Jayco will cause warranty issues if something goes wrong.


It's a shame, because getting some weight back on the front will help with the "wandering".
That is quite odd they paid to adjust mine and paid for the damaged caused by the suspension cycling. If there was no problem then they wouldn't have paid for mine to be fixed. Get everything in writing. If something goes wrong they will attempt to claim that you overloaded it. My unit was not even 6 months old and we had only been out two or three short trips that the bolts were stripped out when the Hellwig dealer tried to adjust the brackets. Had I used it much more the brackets could have failed. I wasn't over weight either. I strongly recommend anyone on this forum get a certified scale weight for every position with your unit loaded for camping to cover yourself. I can tell you that Hellwig was very frank with me that the springs were not correctly adjusted for the weight of the unit. When the suspension cycles the brackets can become unloaded and then rapidly reload which causes abnormal wear.
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Old 11-22-2014, 12:16 PM   #53
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Hi Michael,


My impression is that they have decided on a policy of only taking care of the issue when there is a failure, as in your case. Probably like the cases of the GM ignition switches, and the airbag explosions, there will only be a recall if somebody is injured or killed.


It's sad, but that seems to be the way of the world these days.


I'm very glad that they paid for your repairs. I'd love to get mine done, if for no other reason than to improve the handling, but it just isn't in the budget.


Ed
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Old 11-24-2014, 01:42 PM   #54
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So I adjusted the spring gap today. The leading ubolt gap was 4.25 and the rear was 3.25 inches.

I adjusted them all to 2.75 and will see how that goes. The rear has been raised by about an inch. The trailing u bolts were relatively easy but the fronts since they are longer are a pain. My deep socket runs out of grip at about 3.5 inches and my largest ratcheting wrench was 21 mm, I needed 22. So it was a painful creep to 2.75.

Will see how it affects the ride in a month when we move.
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Old 11-26-2014, 04:37 PM   #55
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Jayco incorrectly installed the Hellwig helper springs on many Greyhawk motorhomes with the "J-Ride" package. The Redhawk brand may also be affected. If you own a Greyhawk or Redhawk motorhome I strongly suggest you inspect your Hellwig springs adjustment.
What models and years of Greyhawks can have the problem? And how many miles does it take to see evidence of a problem?

I have a 2005 24SS with spring shackles that look like the picture on right, but the shackles appear to be in perfect condition after 18,000 miles. The rear of the motorhome sits about 2" higher than the front part just behind the cab. That's with the gas tank full, holding tanks empty, normal kitchen stuff, no food. The handling seems very good and steady, much better than my previous 24' motorhome (1998 Maverick RK).

I'm thinking if I shorten the shackle, the rear end of the motorhome will ride even higher than it does now. That doesn't seem like a good idea. Maybe on a 24 footer, the shackles should not be adjusted the same as on a 31 footer?
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Old 11-26-2014, 05:46 PM   #56
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What models and years of Greyhawks can have the problem? And how many miles does it take to see evidence of a problem?

I have a 2005 24SS with spring shackles that look like the picture on right, but the shackles appear to be in perfect condition after 18,000 miles. The rear of the motorhome sits about 2" higher than the front part just behind the cab. That's with the gas tank full, holding tanks empty, normal kitchen stuff, no food. The handling seems very good and steady, much better than my previous 24' motorhome (1998 Maverick RK).

I'm thinking if I shorten the shackle, the rear end of the motorhome will ride even higher than it does now. That doesn't seem like a good idea. Maybe on a 24 footer, the shackles should not be adjusted the same as on a 31 footer?
It is based on loaded weight. Take your coach across a scale fully loaded for camping including water, fuel etc. Be sure you weigh each corner and record those weights as well. Armed with that information you can make a rational decision as to a recommended adjustment. Just call Hellwig and tell them my rear axle weighs xx right and yy left. They should be able to recommend an adjustment. My post was about the 31 foot Greyhawks with auto leveling jacks that are at or near their GVWR. Mine wasn't doing anything and the rear came up about 3" from the way it was from the factory. In fact the delivery driver who delivered the unit to the dealer bottomed out on the landing jacks and bent the limit switch pins on the landing jacks. The coach was riding way too low in the rear. As soon as the springs were adjusted correctly no more bottoming out!
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Old setup:
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2014 Greyhawk 31FS with a 2007 Tahoe toad
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2014 Thor Palazzo 33.3 with a 2007 Tahoe toad
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Old 11-27-2014, 11:19 AM   #57
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Originally Posted by thecampingcat View Post
Haven't made it to my trusted automotive and truck mechanic are certified etc. My concern now is only to rule out safety..my ride is fine with and without firewood..lots to think about on this one..but my response from Hellwig was 2" would be better but not unsafe and Jayco says everything is great..plus warrant concerns it's brand new
Are you adjusting both ends of the springs to 2"?
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Old 11-27-2014, 11:23 AM   #58
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Originally Posted by The Logans View Post
Hi Michael,


My impression is that they have decided on a policy of only taking care of the issue when there is a failure, as in your case. Probably like the cases of the GM ignition switches, and the airbag explosions, there will only be a recall if somebody is injured or killed.


It's sad, but that seems to be the way of the world these days.


I'm very glad that they paid for your repairs. I'd love to get mine done, if for no other reason than to improve the handling, but it just isn't in the budget.


Ed
The cost for the adjustment of all the Hellwig springs was about $250. The replacement of the shackles due to the failure was an additional $300. So if you have a Hellwig dealer correct the install even if Jayco doesn't pay it should only cost about $250 - $300 to correct.
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Old setup:
2004 Chevrolet Silverado 3500 LT with a 2004 Jayco JayFlight 29BHS
2014 Greyhawk 31FS with a 2007 Tahoe toad
New setup:
2014 Thor Palazzo 33.3 with a 2007 Tahoe toad
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Old 11-27-2014, 11:27 AM   #59
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Originally Posted by thecampingcat View Post
Haven't made it to my trusted automotive and truck mechanic are certified etc. My concern now is only to rule out safety..my ride is fine with and without firewood..lots to think about on this one..but my response from Hellwig was 2" would be better but not unsafe and Jayco says everything is great..plus warrant concerns it's brand new
If you have any warranty issues Jayco won't stand behind you at all because they will claim that you "overloaded the rig" and ask you to prove you didn't. The only time they will be "nice" is if you are in a state with a good lemon law and then only long enough to age out the warranty and mount their defense and or cost you money all while telling you they are going to help you.
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Old setup:
2004 Chevrolet Silverado 3500 LT with a 2004 Jayco JayFlight 29BHS
2014 Greyhawk 31FS with a 2007 Tahoe toad
New setup:
2014 Thor Palazzo 33.3 with a 2007 Tahoe toad
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Old 11-27-2014, 05:56 PM   #60
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It is based on loaded weight.
Is the problem isolated to recent years, or does it extend over 10-20 years? In other words, why are we just now becoming aware of it? I've searched the forum for 24SS problems like this, and find nothing. Did Hellwig or Jayco tell you anything about the scope of the problem? Or is it totally random?
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