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Old 10-09-2015, 09:56 PM   #1
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Location: Ephrata, PA - Full-timers
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2016 North Point Awning collapsed - Anyone else?

My "carefree" awning arm bent and collapsed on by brand new awning. It was just lightly raining and my dealer told me about the rain dump feature. It worked great a few times then all sudden I look out and see it collapsed. This is my 13th RV so I am familiar with awnings and when not to use them. This was very disappointing.

The customer service guy I talked to today at Jayco was telling me he wasn't sure if they would cover it. Obviously, It's a failed design and/or a manufacture flaw. The arm is some very flimsy plastic/tin composite. Very thin! In either case, I hope Jayco stands behind their product. I have had several Jaycos, always had good success, and recommend them to others often! We will see!

Anyone else had a similar issue?
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IMG_20151001_164816.jpg   IMG_20151001_164828 - Copy.jpg  

2016 Jayco North Point 377rlbh
2005 Chevy 3500 Dually Duramax/Allison
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Old 10-10-2015, 05:31 AM   #2
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Yep...same thing happened to our '16 Pinnacle. Let's just say the carefree products are not what they used to be. First time out, we had the awning out and got a light rain, less than a 1/2". The awning pooled and collapsed. Same as your pics. Then the fiasco started. Called the dealer, they got in touch with carefree, and eventually they mailed out a replacement. Keep in mind the roller was crushed down on top of my dining slide and I could not retract the slide, so I was stuck paying for a site while this was debated. Carefree finally agreed to replace, after another week goes by, they ship out the roller and new fabric....NO ARMS....So we go through the process again, and I get an email from carefree saying it was an oversight on their part and the arms were shipped. Another week goes by and I receive the arms. Of course, the local Jayco dealer where my coach was wouldn't do the labor unless I brought the coach to his shop and with the roller sitting on the slide, I opted to have a local on site repair done. Work is completed....I pay the labor...back to normal right? Wrong...get a call from my dealer saying carefree has contacted them wanting the damaged awning shipped back to them for analysis....They were supposed to send packaging and shipping labels, which like the missing arms, didn't show. Dealer warranty department wants to know when I'm getting this done. My reply, when someone pays for the site I was stuck on, ships the packaging and shipping labels, and has someone pack it....That's where it sits presently...

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Old 10-10-2015, 05:40 AM   #3
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You are right, carefree arms are made out of paper. We don't leave it out when we are away from the coach, have it tilted as much as possible, and if you hear rain, put it in. Hopefully your dealer will make it right.
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Old 10-10-2015, 06:17 AM   #4
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Wow, that looks like a very weak system. The manual awnings are certainly made much stronger then that.

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Old 10-10-2015, 06:23 AM   #5
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Is this common? What size awning was it? Makes me nervous, as I have a new North Point on order, and it has a pair of awnings...
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Old 10-10-2015, 06:26 AM   #6
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Mine has worked flawlessly for 4 years and in some rather strong wind. No substitute for the old manual one but it sure is nice to bring it in with a button!
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Old 10-10-2015, 06:31 AM   #7
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Ours is a 20 ft. After the bells and whistles i'll take the old manual ones over this junk hands down.
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Old 10-10-2015, 10:49 AM   #8
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We've always had the dometics, which seem a bit stronger, but after having a few motor failures, and though I can change them onsite, I still prefer the manual awnings. They just don't break and always work.
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Old 10-10-2015, 11:06 AM   #9
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They had DOMETIC on the 15's, making that switch was a mistake. We had the CAREFREE on our 08 SENECA and I much prefer the DOMETIC.
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Old 10-10-2015, 11:09 AM   #10
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If I knew how to post some pics i'd put up some of ours crushed down on the slide.

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