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Old 09-13-2016, 03:21 PM   #1
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2017 north point 377RLBH

It has been a rough first two weeks of being a new RV owner. Our biggest problem right now is our leveling system is telling us were "out of stroke". Anyone else have this issue?
The mobile RV guy is coming tomorrow to fix a list of warranty issues a mile long. I just want to curl up in a ball and cry. I'm not coping well at all at this point.
I suppose it was too much to ask that when you buy something brand new that there would be no issues. If there was an issue it would be an easy fix. Make at the Jayco warranty center has walked us through a couple of things, but dang it's all becoming overwhelming.

Thanks for letting me vent. If you have any suggestions or advice I/we would greatly appreciate it.

Kim and Cathy
40 feet trouble...
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Old 09-13-2016, 04:11 PM   #2
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Congrats on the 377. Sorry to hear you're having problems.

Out of stroke usually means you started too far out of level before beginning the leveling system or you need to add extra blocks under the legs so that they aren't fully extended.

Did you have a PDI before taking possession of the rig?

You have a great trailer that may need a few kinks worked out but don't let it get you down. Remember you have a 2 year warranty.




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Old 09-13-2016, 08:01 PM   #3
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I took two 8' pressure treated 2x10's and a piece of " pressure treated plywood and made six "pads" for my leveling legs. I cut the 2x10's at the width of a 2x10 (about 8"), then cut a piece of plywood the same size. The plywood is sandwiched between the two 2x10 pieces, and the entire assembly is glued and screwed. The 2x10 pieces are cross-grain to each other, providing additional strength. I then attached rope handle to each for ease of carrying or movement.

The assembled pieces are 3" thick, giving the legs a shorter throw, and eliminating any error messages. Since the legs extend less, they also seem more stable, with less "wiggle" movement. Three store on the drivers side, tucked into the propane tank compartment, and the other three on the door side are stored in the spare propane compartment, so that they are all on the side that they are used on.
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Old 09-13-2016, 08:16 PM   #4
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Originally Posted by Fire_Instructor View Post
I took two 8' pressure treated 2x10's and a piece of " pressure treated plywood and made six "pads" for my leveling legs. I cut the 2x10's at the width of a 2x10 (about 8"), then cut a piece of plywood the same size. The plywood is sandwiched between the two 2x10 pieces, and the entire assembly is glued and screwed. The 2x10 pieces are cross-grain to each other, providing additional strength. I then attached rope handle to each for ease of carrying or movement.

The assembled pieces are 3" thick, giving the legs a shorter throw, and eliminating any error messages. Since the legs extend less, they also seem more stable, with less "wiggle" movement. Three store on the drivers side, tucked into the propane tank compartment, and the other three on the door side are stored in the spare propane compartment, so that they are all on the side that they are used on.
Yep, sometimes need blocks.
Once you've had it long enough you just end up knowing when you need to put a block under.

Seems dumb to have to do it when you have "automatic" leveling, but it is what it is I guess.
No errors makes for a happy setup.
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Old 09-14-2016, 06:54 AM   #5
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Quote:
Originally Posted by Fire_Instructor View Post
I took two 8' pressure treated 2x10's and a piece of " pressure treated plywood and made six "pads" for my leveling legs. I cut the 2x10's at the width of a 2x10 (about 8"), then cut a piece of plywood the same size. The plywood is sandwiched between the two 2x10 pieces, and the entire assembly is glued and screwed. The 2x10 pieces are cross-grain to each other, providing additional strength. I then attached rope handle to each for ease of carrying or movement.

The assembled pieces are 3" thick, giving the legs a shorter throw, and eliminating any error messages. Since the legs extend less, they also seem more stable, with less "wiggle" movement. Three store on the drivers side, tucked into the propane tank compartment, and the other three on the door side are stored in the spare propane compartment, so that they are all on the side that they are used on.
A pic of this would be nice


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Old 09-14-2016, 10:39 AM   #6
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Thank you everyone! We were given this exact advice from a full-time RV'er about making other jack supports. I promptly ran out to a local place and had them cut me up a 2x8x12 into 10 inch sections. Which we then used liquid nails between the sandwiched boards and screwed them together.
Even after placing them where the jacks go we were still getting the same message. We have the mobile RV guy coming today to fix all of the warranty things that he can do without having to take it into the shop. We had things literally falling off of the walls by the time we got to our old house. Stuff they said they would fix before we left the lot was not done/fixed before we drove off.
I appreciate all of you taking the time to reply and offer advice. You ALL rock!

Kim & Cathy
Learning as we go...
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Old 09-14-2016, 11:22 AM   #7
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Quote:
Originally Posted by Fire_Instructor View Post
I took two 8' pressure treated 2x10's and a piece of " pressure treated plywood and made six "pads" for my leveling legs. I cut the 2x10's at the width of a 2x10 (about 8"), then cut a piece of plywood the same size. The plywood is sandwiched between the two 2x10 pieces, and the entire assembly is glued and screwed. The 2x10 pieces are cross-grain to each other, providing additional strength. I then attached rope handle to each for ease of carrying or movement.

The assembled pieces are 3" thick, giving the legs a shorter throw, and eliminating any error messages. Since the legs extend less, they also seem more stable, with less "wiggle" movement. Three store on the drivers side, tucked into the propane tank compartment, and the other three on the door side are stored in the spare propane compartment, so that they are all on the side that they are used on.
What was the purpose of the play wood sandwiched between the 2x8x12 pads


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Old 09-14-2016, 08:39 PM   #8
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We've had the issue with the out-of-stroke on the leveling system too, and as said previously, it's been because we started with the front legs extended too much. Here's where we went wrong when we had it: we pull up to a location that's not level, and drop the front feet down nearly as far as we could go without taking into consideration just how unlevel the pad was. We pull the truck out from under the front and start the auto-leveling process. Well, the front is already pretty high, and so the rear has to go up REALLY high to make up for how high the front is. Normally, it would lower the front some, but the part with the manual pins isn't adjustable with weight on the legs and isn't part of the auto-leveling system. The fix was lowering the trailer back down, pulling the truck back under to support the trailer while raising the front legs several inches, and then repeating the process once pulling the truck back out. It's frustrating and embarrassing when it happens, but it happens...

Now, I know you can also use pads under the rear, but at some point, you could lift the entire camper off the ground. I know because that has also happened to me, where the wheels are free to spin! The manual warns about that though, so I'm not entirely sure that even though those legs are long enough, that it's a safe situation.

As mentioned above, it get's easier to know how to level her safely the more that you do it!

And as for the other issues you're seeing, I think we've all been there! Mine currently sits at the dealer for warranty work as well! Any time you buy something this complex, there will be kinks needing massaging! Not that I'm sure it helps, but I've had $35M aircraft require warranty work as soon as landing on first flight home! Heck, we even had one that we hadn't even signed for that the manufacturer told us a few days before delivery that it would require a new $3M wing! You'll get there!
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Old 09-14-2016, 09:06 PM   #9
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Like Jettech said about the front. That's why, for the most part, I don't pull the pins on the front at all. The 3.0 is fast enough the front jacks will go down fast during "ground jacks". Its pretty close to the speed of hydraulic jacks and they have no pin extensions
It not like I have to stand there and actually hold a button. It's automatic.

I only pull the pins when I can see the front will not need to lower, like at home.
Its not that easy humped over pulling pins when your older.
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Old 09-14-2016, 09:13 PM   #10
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Quote:
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What was the purpose of the play wood sandwiched between the 2x8x12 pads


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If you compute the engineering, it virtually DOUBLES the strength.....
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