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Old 08-09-2016, 06:03 PM   #21
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Any update on this? Our 2016 is starting to do the same thing, but only when retracting?

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Old 08-14-2016, 08:01 PM   #22
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Da Bud Man- Call Carefree with your awning serial #'s and they will send you new struts. I installed them with help from a buddy and it has eliminated the noise and jumping/jamming when deploying/retracting the awnings. To install I drilled out the small rivet that holds the pitch adjustment mechanism letting the arms travel out further and then you can unscrew the old ones and put in the new ones very easily. You will need to replace the rivets yourself. Carefree sends rivets but they are for rivets in the track and are to big to replace the others.
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Old 08-15-2016, 04:09 AM   #23
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Is your awning different than 2016 model? So far mine are pretty smooth. The big awning front arms when closing most times do not overlap when fully closed flush to the wall.
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Old 08-15-2016, 01:33 PM   #24
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Ours is a 2016 model. Very early build-probably one of the first to come off the line. If your awning arms aren't overlapping then maybe the whole thing is bent/off center?
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Old 08-15-2016, 03:55 PM   #25
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What I have noticed if you look from way back the big awning tube looks like it has a slight bend. Reading on other forums they say the large awning tubes take a set from driving or should I say bouncing down the road. Even Carefree makes a center support the mounts to the Rv and includes a removable arm that extends out and than down under the center of the roller to the ground. So why would they make this if there is no issue with the roller flexing and bending while driving.
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Old 08-15-2016, 03:57 PM   #26
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The center support mounts to the Rv and when completely closed supports the center of the roller tube
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Old 08-15-2016, 04:52 PM   #27
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Our awnings would vibrate and make noise when we first started using them. After spraying all the pivot points and shock pistons with WD40 it has been quiet and smooth.
May be worth a try.
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Old 08-21-2016, 06:36 PM   #28
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Can someone share the carefree number. I stated this thread and have gotten no where. I logged on to carefree and sent an email and no one has contacted me. I couldn't find a number
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Old 08-21-2016, 08:30 PM   #29
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Old 08-22-2016, 11:30 AM   #30
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Just wanted to say thanks to everyone! I just got off the phone with carefree and they do have a recall on the shocks. They told me to take a short video of the noise and get serial numbers off the awning and send to my dealer to file a claim. This way you can keep your unit until it comes in.
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