Jayco RV Owners Forum

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Old 08-22-2016, 01:42 PM   #31
Join Date: Jul 2015
Location: Central NY
Posts: 99
Interesting that they want a video when they have a recall and know there is a problem!? All I did was call them with the serial #'s and they sent me the new struts. You can change them yourself with help from another person-that saves you a trip back to the dealer.

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Old 08-29-2016, 09:52 AM   #32
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Join Date: Jul 2016
Location: Moncton
Posts: 21
Have a 2017 24 rbs. It has a Dometic awning and is making noise in the struts sometimes when closing awning. Tried lubricating but only worked for short time.

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Old 09-05-2016, 03:13 PM   #33
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Join Date: Jun 2016
Location: Mt Juliet
Posts: 9
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Awning resolved

Originally Posted by Chris Wendt View Post
I have a 2016 38FLSA and when I put out the awning it sounds like a freight train going down the tracks. It's seriously loud and sounds like it's going to rip off the side of the 5th wheel. I have had it at the dealer and they sprayed silicon spray in the tracks which helped out a little for the first couple of outings, but the noise is back and possibly louder.
I had exactly the same issue until one of my awning arms broke and they replaced both arms with, as the technician told me, improved arms and better strut. No more loud track issues. Now the back awning still does it and when I go back to the dealer they are replacing the struts because they've learned that's where the problem is
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Old 09-07-2016, 03:11 PM   #34
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Join Date: May 2016
Location: Way down here........FL
Posts: 132
Originally Posted by Chris Wendt View Post

You should get his dealer info and we can call them to see what they did. I got s feeling that dealer doesn't knock w what they are doing based off my first visit for warranty work. It was a nightmare, must be hard to find good help these days. The guys weren't very smart to say the least. My problem is that they are the only Jayco dealership around me. 1.5 hours away from me. I live pretty much in Denton texas.
Guys I was told by Jayco that if I don't like a dealer or they are too far or whatever, we can arrange to have a dealer that will work on our Jayco trailers and Jayco will authorize it.
My dealer is 2 hours away and my trailer had been there a month and they did NOT do hardly anything.
You can bet I will not be going there again.
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Old 09-07-2016, 03:37 PM   #35
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Join Date: Sep 2015
Location: Oldsmar
Posts: 567
My selling dealer is less than a 1/3 mile from the dealer (camping world) who is doing my warranty work. My dealer repairs were great but they damaged my cap and do not have a paint booth. The repair sucked and insurance paid to fix. Camping world did a good job and even though the do not sell Jaycos other camping worlds do. So I am using them. My selling dealer is building a Hugh service center that will be state of art. They treated me fine but they do not yet have the facilities. Ur service advisor is the go between. The one I have is great and gives a s-// on your satisfaction. I just hope she stays there because she does care about u.

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