Seems odd that they are both stuck in the same position.
Is something jammed in the key-slot. Vandalism (super glue comes to mind)? The bride used the wrong key in our older TT and it turned to about that position and jammed. The key was also stuck in the slot.
If they are "stuck" maybe some dry graphite would help. I would avoid WD-40.
I had to replace our stuck lock, easy job.
2013 F-350 CC SB 2WD 6.7PS
2013 Eagle Premier 351 RLTS
-SOLD- 2012 X23B
-SOLD- 2003 Ford Expedition 5.4, Bilstein shocks