so far our experience with our brand new Jayco Eagle 321 has not been good. Now we have a new MAJOR problem. Last night we opened the bedroom slide out for the third time since bringing the trailer home May 6. When I went to open up the bed to get underneath I notice it wouldn't open and the base was all crooked. It seems the one side pulled completely away and has dropped down 4 inches or more and the other side while not as bad is also damaged.
We're you using the remote from outside to open your slides? This is one reason I do not open my slides from outside. I like to be standing inside to see what is going on while the slides are opening. That way I can stop quickly if I see or hear something going on. Not saying you could have avoided any damage, but it is just the way I open my slides. Good luck with the fix! Hopefully they will get it done for you and quickly so you can make your dates!