I have the same rig, they need to be tightened just slightly on each side. Have a #2 square bit and while turning the spool at the bottom, tighten the screw that holds it tight. There is a sweet spot where it is loose but not to loose.
Repeat as necessary!
2011 351RLTS Eagle, Mor/Ryde suspension & pin box
06 F350 Lariat PSD, SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS
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