I have the same rig, they need to be tightened just slightly on each side. Have a #2 square bit and while turning the spool at the bottom, tighten the screw that holds it tight. There is a sweet spot where it is loose but not to loose.
Repeat as necessary!
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2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
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