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Old 03-15-2013, 08:39 AM   #1
Join Date: Feb 2012
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Dealer wants more $$ after delivery! Seriously??

We picked up our new 5th wheel, signed all papers, & took delivery. 2 days later the dealership calls me & says we forgot to charge you for your sidewinder & we need you to pay $1400 more. I told them according to my calculations & the fact that I had specifically asked the finance person whether every chg & credit was included in the final price & he said yes, that I wasn't paying it. I do realize that I messed up by not having them give me a complete breakdown of every penny, but our numbers were in agreement. I asked for one & then forgot to press forward & get it. Anyway, would like some advice. What would you tell the dealership?


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Old 03-15-2013, 08:53 AM   #2
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I'd say your in the clear, their error not yours.

*Currently trailer-less but shopping
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Old 03-15-2013, 09:21 AM   #3
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You know if a mistake was honestly made. If it was an honest mistake it's up to you personally to decide if you want to help them out or not. Legally I don't think you owe a thing, ethically & morally that's your call alone.

On my TT purchase I specifically wanted a Equal-I-zer. Sales rep said no problem. Upon installation the we're putting a husky WD hitch together. I stopped them, shared the problem. In the end my paper work said WD Hitch & Set Up, not the brand---my fault for not confirming. Sales Rep plead ignorance of the brand and claimed here thought a equalizer hitch was just a generic term for a WD hitch. In the end, they don't sell Equal-I-Zer, but did have husky Centerline but said the deal didn't have the $ to cover it. They wanted $250 more, at first I insisted I get what I negotiated for, in the end we agreed I'd give them $100 more and get the Centerline.

Not sure if I was taken or if it was an honest mistake, but 2 years later I'm a satisfied customer and they are still happy to have me as a customer. No bad blood between us.
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Old 03-15-2013, 09:34 AM   #4
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What would the dealership say If you called then and said you forgot to add in the value of the upgraded mattress on your old trade in and wanted 1400.00 more for the trade in.... only difference is you might have trouble getting service from them
2004 Chev Silverado Duramax optioned past the max. 2009 Jayco Eagle 308 RLS 765 watts of solar, 6-6 volt batteries (696 amp hour), 2000 watt (4000 surge) whole house inverter.
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Old 03-15-2013, 10:08 AM   #5
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I asked for one & then forgot to press forward & get it.
If you asked for an itemized bill of sale you shouldn't have to "press" for it. I see it as they didn't give it to you. Why? If it's truly the case, it would have beneffited them.

I'd tell them "a deals a deal". I'm sure if people start paying an after-the-facts-charge some dealers will make a habit of it. ... it sounds like a modern day form of "low balling"
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Old 03-15-2013, 10:13 AM   #6
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IMO With the mark up on trailers they still got their $1400 out of you.
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Old 03-15-2013, 10:59 AM   #7
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It may sound cruel but in business, all parties are supposed to be "big boys". So, I agree with others who say, "a deal is a deal".

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Old 03-16-2013, 02:32 AM   #8
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I'm with troutslayer on this one, a deal is a deal. You didn't mess up...they did.

I would love to have a recording of the conversation when your dealer called you asking for more money. haha.
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Old 03-16-2013, 06:29 AM   #9
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I always ask the "out the door" price from the dealer, they often play serious games with option costs, unit cost, cash down, etc....

So in the end the ONLY number that matters is the final price. If they signed the contract with the final price and you signed the contract with the final price and leave the dealership with the unit they have no recourse. In fact, I think a real business would have ate the cost and not put you into a position that compromises your relationship with the business. Now you have no faith in the dealership and how likely would you be to return after the sale if they can't get the basics right....?

Best of luck.
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Old 03-16-2013, 06:51 AM   #10
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Whether it be a car or an RV I will make it clear to the dealer they can write all the numbers they want for base price, discounts, trade in, dealer prep, freight, accessories and taxes on the sales contract. The ONLY number I am interested in and must agree upon is the amount I will write the check for.

Chuck - Sparta, TN
2012 Jay Flight 22FB, 2 x Honda EU2000i
2013 GMC Yukon XL Denali AWD

EDUCATION is what you get when you read the fine print.....
EXPERIENCE is what you get when you don't.
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