With the help of Jayco customer service and Hilltop Trailer Sales of Minneapolis MN (Chris and James), we are the happy recipients of new and Improved outriggers thanks to Chris!
In my opinion, Chris has to be the premier Jayco mechanic and knows his business inside and out. Jayco was gracious enough to coordinate our repairs through James at Hilltop and at this point we could not be any more pleased.
The pictures below are Chris's designed outriggers (before painting of course). As you can see in the pictures, Chris re-squared the floor (see old cracked (flimsy) outrigger opened up). With slide out, the floor is now SOLID with no slope!!
Despite still needing our slide mechanism replaced, Chris was able to make necessary adjustment to make it work until we can get home and have our home dealer receive the parts and make necessary replacements.
In my opinion, you can't go wrong with professionals like Chris and James at Hilltop Trailer Sales in Minneapolis MN! And thank you JAYCO for the coordination, Collaboration and professionalism in helping resolve this issue, which we hope is now behind us.
We feel very fortunate and wish everyone equal fortune in finding a solution!