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Old 06-16-2016, 06:06 PM   #141
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Originally Posted by AZ_FBTS View Post
Hello All,

With the help of Jayco customer service and Hilltop Trailer Sales of Minneapolis MN (Chris and James), we are the happy recipients of new and Improved outriggers thanks to Chris!



In my opinion, Chris has to be the premier Jayco mechanic and knows his business inside and out. Jayco was gracious enough to coordinate our repairs through James at Hilltop and at this point we could not be any more pleased.



The pictures below are Chris's designed outriggers (before painting of course). As you can see in the pictures, Chris re-squared the floor (see old cracked (flimsy) outrigger opened up). With slide out, the floor is now SOLID with no slope!!



Despite still needing our slide mechanism replaced, Chris was able to make necessary adjustment to make it work until we can get home and have our home dealer receive the parts and make necessary replacements.



In my opinion, you can't go wrong with professionals like Chris and James at Hilltop Trailer Sales in Minneapolis MN! And thank you JAYCO for the coordination, Collaboration and professionalism in helping resolve this issue, which we hope is now behind us.



We feel very fortunate and wish everyone equal fortune in finding a solution!













You're very fortunate to have a great dealer service manager. Looks like that repair will hold up way better than the flimsy stock outriggers. Probably should have come from the factory with beefier supports like yours.


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Old 06-16-2016, 07:31 PM   #142
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Mine is an Eagle 355MBQS and it is in right now for this. I know of another 355MBQS and one other Eagle with the bent outriggers.

I think it is happening on all the 5th wheels. Different floor-plans may have a higher incidence of the issue.
This is disappointing. I will be looking mine over carefully prior to taking delivery.
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Old 06-17-2016, 09:55 AM   #143
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We got permission from Jayco ( after a number of emails and phone calls from myself and our dealer) to take ours to a local weld shop for an estimate and repair. Took it over this AM with pictures of AZ_FBTS repairs and was told- "no problem, we'll do it the same way" .Just waiting for their estimate to send to Jayco. I plan on having the work done- no matter how long it takes Jayco to "approve". I'll fight for my money for as long as it takes! AZ's repairs were done at a Jayco Factory Approved facility so I figure if my shop does repair the same way then there shouldn't be any problem getting approval.
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Old 06-17-2016, 08:45 PM   #144
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Just found the same issue on our 2016 Eagle 321RSTS after return trip from Mesa. The schwintek kitchen slide mechanism started to bind during extention and retracting. The inside slide trim starting contacting the floor when retracted. Our dealer found the floor sloped and center support bent as the cause. They submitted warranty claim to Jayco to get date for repair at plant. Jayco initial response is 5 month wait to November. We are know working with Gm and dealer owner to get this reduced. Will post when we have a resolution. I agree with other posts that this is a design and material issue for the weight of the slide room. Thanks for your post.
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Old 06-18-2016, 08:22 AM   #145
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We are now scheduled to get our repair done this Wednesday the 22nd. Keeping my fingers crossed for a positive o.k. from Jayco!
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Old 06-18-2016, 11:20 AM   #146
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Originally Posted by AZ_FBTS View Post
Hello All,
With the help of Jayco customer service and Hilltop Trailer Sales of Minneapolis MN (Chris and James), we are the happy recipients of new and Improved outriggers thanks to Chris!

In my opinion, Chris has to be the premier Jayco mechanic and knows his business inside and out. Jayco was gracious enough to coordinate our repairs through James at Hilltop and at this point we could not be any more pleased.

The pictures below are Chris's designed outriggers (before painting of course). As you can see in the pictures, Chris re-squared the floor (see old cracked (flimsy) outrigger opened up). With slide out, the floor is now SOLID with no slope!!

Despite still needing our slide mechanism replaced, Chris was able to make necessary adjustment to make it work until we can get home and have our home dealer receive the parts and make necessary replacements.

In my opinion, you can't go wrong with professionals like Chris and James at Hilltop Trailer Sales in Minneapolis MN! And thank you JAYCO for the coordination, Collaboration and professionalism in helping resolve this issue, which we hope is now behind us.

We feel very fortunate and wish everyone equal fortune in finding a solution!






Glad to hear Hilltop did a good job for you. They are my local dealer, and have always done an outstanding job for us, and bent over backwards to fit our needs and schedule.
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Old 06-18-2016, 11:41 AM   #147
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Originally Posted by Rsoccfan01 View Post
Just found the same issue on our 2016 Eagle 321RSTS after return trip from Mesa. The schwintek kitchen slide mechanism started to bind during extention and retracting. The inside slide trim starting contacting the floor when retracted. Our dealer found the floor sloped and center support bent as the cause. They submitted warranty claim to Jayco to get date for repair at plant. Jayco initial response is 5 month wait to November. We are know working with Gm and dealer owner to get this reduced. Will post when we have a resolution. I agree with other posts that this is a design and material issue for the weight of the slide room. Thanks for your post.
You could end up like us............going on 2 months now?
http://www.jaycoowners.com/forums/at...1&d=1466271466
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Old 06-25-2016, 08:50 PM   #148
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Well I'm finally there.. I have 2 bent supports, 1 starting to bow, and the slide on the fridge side has jammed the last two times I have closed it.
Way to go Jayco!
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Old 06-28-2016, 09:17 AM   #149
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Mine is at the shop now. Jayco has told the shop that there is a 2 week wait for new redesigned braces. Apparently they are putting them on all the 2017s. My shop is going to ask to make their own brackets if the Jayco ones do not arrive by mid July as I have a 10 day trip at the end of the month. Guess we will see what happens.....
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Old 06-28-2016, 10:00 AM   #150
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I had a quick look at the supports on the DS of mine and they were fine, haven't looked at the ODS ones but the trailer is 2hrs north of here for a few weeks so I'll check when I bring it back. If needed I'll use this info to weld new supports into mine too as it's not under warranty.
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