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Old 05-26-2015, 05:42 AM   #11
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just curious, are you still under warranty? we bought our eagle june 1st of 2013 so we are just under the 2 years. also, did you go through any different procedures than what others have stated on this forum? it seems like everyone has had a very receptive response so far so hope that is the same for me. sounds good that they are taking care of you.
max2bob.....I was 1 month away from the end of my warranty when I started the process. I contacted Jayco Support and provided them with multiple pictures of the fading cap. They replied very quickly and advised me to contact my dealer to work out the details. Upon receiving that notice, I contacted my Dealer. They, in turn, contacted Jayco and received approval to repaint the cap. We scheduled an appointment far enough in advance to allow for decals to arrive. I will take it to them in mid-June. Hope this helped......
t
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Old 05-26-2015, 07:26 PM   #12
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we have about 2 weeks left on our 2 year warranty so will be contacting the dealer tomorrow.
I would recommend that you send Jayco (service@Jayco.com) an email informing them of your issue. Just to make it official

Don
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Old 05-26-2015, 11:14 PM   #13
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We just got our 2014 Eagle Premier from the dealer after painting the front cap. It looks really looks good and no hassles from Jayco on any warranty work. It did take about a month to get the paint done and a few other items fixed. I did tell the dealer I did not need the 5er for 6 weeks from drop off.
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Old 05-27-2015, 05:56 AM   #14
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I would recommend that you send Jayco (service@Jayco.com) an email informing them of your issue. Just to make it official

Don
thanks, all my pictures are submitted, just waiting for jaycos response now.
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Old 05-27-2015, 06:11 AM   #15
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Man, this kinda wigs me out. Now I have to go to the storage lot and check on mine!
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Old 05-27-2015, 07:11 AM   #16
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Just picked our 2014 up from painting Now waiting for the Decals. They are on back order don't know how soon they will come. Have to return to dealer when they do!
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Old 05-27-2015, 03:15 PM   #17
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jayco just asked me if my front cap is cracked. anyone have their caps cracked? they asked so they could have a correct estimate written up. in all my searching on this matter I do not recall anyone mentioning having cracks in their cap. I do not see any in mine but e- mailed them to see if it was prone to crack in any particular areas that it may be obvious.
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Old 05-28-2015, 01:05 PM   #18
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I have not seen any cracks in the cap.
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Old 05-29-2015, 09:19 AM   #19
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The cap on my 2012 HT cracked by the driver side running light the first summer we used it. I took it to the dealer for repair, they called Jayco and, lo and behold, Jayco replaced the entire cap rather than repairing it. Cap got messed up the second year, but it was my fault, not Jayco's so I got to pay the deductible for another new one. You can't beat two new caps in two years, can you???????
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Old 05-29-2015, 09:37 AM   #20
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No cracks in the Cap but during first trip after the repaint I experienced a leak at the cap/roof joint. I initially thought it was something to do with the repaint but now am of the opinion it was just coincidence. The caulking was cracked deeply which allowed the rain to seep thru. I did the re-caulk after drying and cleaning and haven't had any more leaks. And it has RAINED lately!
Someone suggested the cracks were the result of motion between the cap and roof.
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