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08-13-2015, 01:21 PM
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#81
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Senior Member
Join Date: Oct 2014
Posts: 266
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Maybe it is just the luck of the draw. Sounds like it is time for a class action suit. If it was one of the auto makers some one would have already file one.
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08-13-2015, 02:03 PM
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#82
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Senior Member
Join Date: Apr 2015
Location: Elephant Butte, NM
Posts: 1,219
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Quote:
Originally Posted by xtruckerbob
Maybe it is just the luck of the draw. Sounds like it is time for a class action suit. If it was one of the auto makers some one would have already file one.
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Great idea and I already have an attorney, wonder how many others might be interested.
__________________
2015 F350 SRW 6.7 LB 4X4 Crew
2017 Durango G353KRT
2006 F350SD 6.0 LB Crew
2000 F250SD SRW 7.3 LB Extended Cab Air Bags
2002 Western Star 4900EX 500 Detroit 13sp.
2014 Eagle 30.5BHLT (sold)
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08-13-2015, 02:07 PM
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#83
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,071
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Quote:
Originally Posted by Edd505
Great idea and I already have an attorney, wonder how many others might be interested.
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Would be hard to win in your case:
Each Jayco is warranted against defects in materials and workmanship to the original purchaser for twenty-four (24) months or twenty-four thousand (24,000) miles (mileage limitation applies to motorized products only), whichever occurs first, from the original date of purchase.
Auto manufacturers have been know to do the same thing. Sometimes they cover an item once past the warranty period for one person and not another.
__________________
DISNEY LOVERS
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08-13-2015, 02:11 PM
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#84
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Member
Join Date: Jul 2014
Location: Bonaire
Posts: 43
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Mine was covered with no problem, talk to a lady named Donna.
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08-13-2015, 03:39 PM
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#85
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Senior Member
Join Date: Oct 2014
Posts: 266
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I was in contact with
Victoria Randolph
Warranty/Technical Specialist
Jayco, Inc.
800-283-8267
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08-13-2015, 08:43 PM
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#86
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Member
Join Date: Jun 2012
Location: Turner Valley, Alberta
Posts: 91
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My trailer was 1 year over warranty and is being covered. I was in contact with.
Lisa Luce
Customer Service Specialist
Warranty/Technical
Jayco, Inc.
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09-02-2015, 03:15 PM
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#87
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Junior Member
Join Date: Nov 2014
Location: Bakersfield
Posts: 23
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I finally got some action by using the Contact Page at Jayco web site and pestering my dealer. parts are ordered and making arrangements to have it re-painted end of Oct
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09-02-2015, 03:17 PM
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#88
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Junior Member
Join Date: Nov 2014
Location: Bakersfield
Posts: 23
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Finally getting the cap re-painted end of Oct. The wait is because unit is being used until then.
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09-06-2015, 02:27 PM
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#89
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Junior Member
Join Date: Sep 2013
Location: Homedale
Posts: 7
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I had the same problem with the front cap on my 2013 RKTS. Jayco is covering the repaint & decals. However, the sides are fading as well and Jayco will NOT cover painting the sides. The warranty person said, "Jayco does not warranty paint fading on their trailers." They recommended having it buffed out, but they would not pay for it. Seems to me that buffing would just degrade the gel-coat & not solve the fading problem. I had a UV protectant put on the unit by the dealer at purchase & am now in discussion with that company to see if they will do anything. I'll think long & hard before buying another brown unit & I am certainly disappointed in Jayco.
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09-06-2015, 03:32 PM
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#90
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,071
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Quote:
Originally Posted by Olbahjr
I had a UV protectant put on the unit by the dealer at purchase & am now in discussion with that company to see if they will do anything.
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Thought most came with a 5 yr warranty. ??
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DISNEY LOVERS
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09-07-2015, 05:05 PM
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#91
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Member
Join Date: Dec 2013
Location: Herriman
Posts: 92
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Fading 5 'er cap
Just checked after reading these post & yes my 2013 31.5 RLTS has began the fading mentioned on the top of the cap and just starting to be able to see it spread to the front!!! Purchased ours new in Nov. 2013 so should be covered and will update if there is any problems but not expecting any as Jayco sounds as if their stepping up to the plate even on ones past the 2 year period!!!
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09-27-2015, 05:40 AM
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#92
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Senior Member
Join Date: Sep 2013
Location: .
Posts: 580
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Well, great...
I just got my roof cleaned and treated and the entire camper washed at the dealership. With everything now clean, I can see the oxidation on my front cap. My warranty expired six days ago. I guess I'll be calling Jayco this week to see what they say.
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09-27-2015, 06:08 AM
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#93
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Senior Member
Join Date: Jan 2011
Location: Vienna
Posts: 2,044
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So far so good on my 2014 33.5RETS. Just had it washed and waxed and the front cap and everywhere else for that matter looks great. I hope I don't have the problem. I did just put up a 20 X 41 foot Rv shelter so hopefully that helps also.
__________________
Joe Hinson
2010 Jayco Quest G2(SOLD)
2014 Jayco Eagle 33.5RETS
2007 Ram 2500 5.9L Cummins(SOLD)
2015 Ram 2500 6.7L Cummins 4WD
:)
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09-27-2015, 03:25 PM
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#94
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Member
Join Date: Dec 2013
Location: Herriman
Posts: 92
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Sledgehammer- my 2013 purchased in Nov. 13 didn't look like it on the front but got up on top and sure enough it was already turning white on the top which would eventually spread op the front!!!
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10-18-2015, 05:01 PM
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#95
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Senior Member
Join Date: Feb 2011
Location: bozeman,montana
Posts: 273
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is this right?
just brought my eagle in to have the front cap re-painted. when I stated I wanted the color of the cap to match the sides of the trailer the service guy said when I got rock chips in the cap the old brown color would show through. what??
I was under the impression the cap was sanded down to the fiberglass. am I wrong on this? what the paint shop is doing is scuffing the cap and then repainting it. am I wrong on this and all the caps were just lightly sanded and the brown was just painted over?
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2014 ram 2500 6.4 hemi, 2014 jayco eagle touring edition 28.5 rkds, 2017 jayco 145rb baja edition
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10-18-2015, 06:38 PM
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#96
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Junior Member
Join Date: Jul 2015
Location: timmins
Posts: 2
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Hi. Did you have the cap painted due to fading or fading and spider cracks
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10-18-2015, 06:41 PM
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#97
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Senior Member
Join Date: Feb 2011
Location: bozeman,montana
Posts: 273
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it was just faded
__________________
2014 ram 2500 6.4 hemi, 2014 jayco eagle touring edition 28.5 rkds, 2017 jayco 145rb baja edition
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10-18-2015, 06:56 PM
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#98
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Site Team
Join Date: Nov 2012
Location: Clearwater, FL area
Posts: 5,196
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Quote:
Originally Posted by max2bob
just brought my eagle in to have the front cap re-painted. when I stated I wanted the color of the cap to match the sides of the trailer the service guy said when I got rock chips in the cap the old brown color would show through. what??
I was under the impression the cap was sanded down to the fiberglass. am I wrong on this? what the paint shop is doing is scuffing the cap and then repainting it. am I wrong on this and all the caps were just lightly sanded and the brown was just painted over?
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Contact JAYCO support@jayco.com and tell them that they are just going to paint over the oxidized Gel coat. I was one of the first ones that had the front cap repainted (same color as the sides) and they were instructed to sand the Gel-coat down to the fiber glass (as they did). Also told me that the oxidizing will pass through the paint if the Gel coat is not removed. Jayco did inform me that since I opted to have the cap painted to match the side of the TT, they would not warranty the paint, no problem as the Jayco paint center said they guarantee the paint for 5 years.
Don
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10-18-2015, 08:06 PM
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#99
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Member
Join Date: Apr 2014
Location: Charlotte, NC
Posts: 66
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I contacted support@jayco.com about the oxidation on mine a few months ago. I only got advice to buff and wax it. I've considered paying out of pocket to repaint and put on new decals, but for the cost I might as well cover the whole front in rock guard. At least I wouldn't have to worry about oxidation any more. The front takes a beating when in tow anyway, especially late evening.
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2013 White Hawk 28DSBH
1996 Ram 1500 5.9L
Reese Straight Line WDH
Tekonsha Voyager BC
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10-19-2015, 04:37 AM
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#100
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Senior Member
Join Date: Feb 2011
Location: bozeman,montana
Posts: 273
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thank you mustang65. that is what I recall is sanding down to fiberglass and then refinishing. we plan on keeping this trailer for awhile longer and want them to do it right.
__________________
2014 ram 2500 6.4 hemi, 2014 jayco eagle touring edition 28.5 rkds, 2017 jayco 145rb baja edition
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