|
01-10-2016, 08:51 AM
|
#1
|
Member
Join Date: Nov 2014
Location: Palmdale
Posts: 81
|
Front cap paint
I have a 1 year 11 month old 36 KTPS with full body paint. I did not want to deal with pealing decals so I opted for the paint instead. The front cap is beginning to develop small cracks in the paint. I contacted Jayco and they said take it to my local Jayco dealer. I bought the 5th wheel at an RV show and the selling dealer is 100 miles away. I called the local dealer they will not service trailers unless they sold them. I had a run in with the selling dealer and he admitted to me, in an e-mail, that he was a condecending ass to me and said I should take my trailer elsewhere. I am trying to work with Jayco so I can take it to a local repair facility. It has been about a week since I sent the 1,450 dollar estimate to sand down, prime, and repaint. No word yet. Since the trailer faces south and gets a lot of sun, I wash and wax the front cap about every 3 months. I wish I had the room and the money for an RV garage.
|
|
|
01-10-2016, 09:21 AM
|
#2
|
Senior Member
Join Date: May 2013
Location: Dale Hollow Lake Tn/Ky
Posts: 2,525
|
Jayco will take care of this, but your urgency is not their priority. Give them time which could be a month to respond before you start bashing them. I'm not a Jayco employee, but have gone thru the process with the factory. It took about 4 weeks to approve my front cap repair and several other final warrantee items near the end of my 2 year coverage. They approved all my items and the repair was completed at a non seller dealer.
Never heard of a full body paint option.
|
|
|
01-10-2016, 09:33 AM
|
#3
|
Senior Member
Join Date: Dec 2014
Location: FL
Posts: 11,281
|
Quote:
Originally Posted by Bassdogs
snip... It took about 4 weeks to approve my ... repair ..snip
|
x2
No warranty body work for mine, but Jayco's approval process for warranty repairs seems to take a while.
__________________
Sherm & Terry w/rescue Eydie (min Schnauzer) & Charley (std Poodle)
SOLD:2015 Jay Flight 27RLS, GY Endurance (E), Days: 102 '15, 90 '16, 80 '17, 161 '18, 365+ '20
SOLD: 2006 Ford F350 PSD, 4WD, CC, LB, SRW, Camper pkg., 375,000mi
Full timing: Some will think you're crazy, some will be envious, just enjoy the freedom!
|
|
|
01-10-2016, 05:44 PM
|
#4
|
Member
Join Date: Feb 2014
Location: Anywhere we want
Posts: 70
|
I too have had issues with the selling dealer to take care of warranty repairs I have needed. I have spoken to Jayco and they told me to take it to another dealer. I have been told by some dealers that they only work on their own customer's rigs. After I explain what I have gone through with "my dealer" I have been able to have them work on my 5'er. I am pretty sure I will never go back to my dealer for anything. However, I will patronize the dealer that does good by me, and put out good vibes for them. So, if you have a problem with your dealer, talk to Jayco. Jayco really does want to have satisfied customers.
__________________
Glen and Karen
2013 Eagle Premier 321 RLTS
2008 Ford F350 Lariat 4X4 6.4 Powerstroke
"Hannah" and "Jasper" our tagalong poms
|
|
|
01-10-2016, 05:57 PM
|
#5
|
Senior Member
Join Date: Sep 2013
Location: .
Posts: 580
|
I just don't understand why any dealer would turn down warranty work. It's the easiest money they make.
|
|
|
01-10-2016, 07:20 PM
|
#6
|
Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 15,950
|
Quote:
Originally Posted by etex211
I just don't understand why any dealer would turn down warranty work. It's the easiest money they make.
|
It's not only the money, in many cases they are swamped taking care of their own customers.
|
|
|
01-10-2016, 08:36 PM
|
#7
|
Senior Member
Join Date: Nov 2014
Location: Florien, LA
Posts: 1,872
|
You shouldn't even have to deal with any dealer. As long as it's approved by Jayco, pick a paint shop that can or does handle big rigs. It sounds like that's what you prefer, so I'd stick with it and try to be somewhat patient. I have no patience, so it would be tough for me too. There's only 2 places in Louisiana that I'll even speak with, and one of those isn't a dealer. The rest got axed off my list over the years.
__________________
John and Rebecca Dickson
Emma-13 / Little John-10 / Iva-7
2013 Ford F-350 Lariat FX4, CC LB PSD, DRW
2015 Jayco Jay Flight 28BHBE (#8)
|
|
|
01-12-2016, 03:37 PM
|
#8
|
Site Team
Join Date: Nov 2012
Location: Clearwater, FL area
Posts: 5,196
|
You may need to give the name of the shop to Jayco to approve them. When I had a window replaced I had to get Jayco to approve the place I wanted to do the work or they would not pay. Check with them first.
Don
Quote:
Originally Posted by BigJohnD
You shouldn't even have to deal with any dealer. As long as it's approved by Jayco, pick a paint shop that can or does handle big rigs. It sounds like that's what you prefer, so I'd stick with it and try to be somewhat patient. I have no patience, so it would be tough for me too. There's only 2 places in Louisiana that I'll even speak with, and one of those isn't a dealer. The rest got axed off my list over the years.
|
|
|
|
|
Thread Tools |
Search this Thread |
|
|
Display Modes |
Linear Mode
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|