My wife and I bought ours (2015FLSA) in Sept15. We looked at many brands and believe Jayco is overall a superior product when compared to other units in the same price range. That is not to say there is not room for improvement in the quality department and I think if it were used as a fulltime unit that issues with durability in components would arise. We did not look at any new MS but saw a few used units. No doubt the Pinnacle is not on that level. If I had to replace it tomorrow I would easily buy the same unit. I have not had to involve Jayco in any repair issues yet so I can not speak about their support. I did make a few calls to the dealer on minor issues like trim coming loose. I did not like their answer on when they could get my trailer in for repair so I took care of them myself. I think that is a dealer issue and not Jayco.
Since we bought this unit we have found ourselves continuing to look at RVs, all brands and styles including DRV. Just a general infatuation, RVs are just fun. I have zero regrets on our choice and have not found any other style I like more.