I got both the AC & DC electrical schematics from Jayco's customer service because I said I wanted to split the Awning LED lights and step light on to 2 different switches.
Later I asked customer service for a layout diagram that would identify the locations of the fresh, black & gray tanks because I wanted to know their location for impact on loading. Jayco said they couldn't provide them because our unit was still under warranty.
I then asked our dealership if they could get a layout diagram from Jayco and the dealership was able to obtain it.
From my experiences I agree with what others have said including:
(1) Definitely depends on who the customer service rep is. I've received very different service from the different reps ranging from excellent to crap.
So it definitely depends on who you get.
(2) Jayco seems to respond to dealership requests much better then to the individual customer.
This is sad, but as was mentioned previously, Jayco has more invested in the dealerships then individual owners.
Another experience that supports this, I had a problem with our TowMax tires - go figure
. I contacted customer service and they passed the buck - not covered under their warranty. Contacted our dealership and got more then satisfactory compensation for the tires.
So maybe a course of action to get the information you're looking for is to go through your dealership.