Jayco RV Owners Forum

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Old 11-19-2015, 08:58 AM   #11
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Location: NW AR (God's Country)
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It is my experience that if you have a need for a schematic for a particular and specific purpose, they will provide it. I asked for two separate schematics on two separate occaisions and they sent them ASAP. Once for installing a rear ladder and another time for installing new ceiling vents. The first time my RV was under warranty and the second request it was out of warranty. You may be asking for too much.


2012 Eagle Super Lite HT 26.5RKS
2005 GMC 2500 SLT HD D/A
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Old 11-19-2015, 11:50 AM   #12
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I got both the AC & DC electrical schematics from Jayco's customer service because I said I wanted to split the Awning LED lights and step light on to 2 different switches.

Later I asked customer service for a layout diagram that would identify the locations of the fresh, black & gray tanks because I wanted to know their location for impact on loading. Jayco said they couldn't provide them because our unit was still under warranty.

I then asked our dealership if they could get a layout diagram from Jayco and the dealership was able to obtain it.

From my experiences I agree with what others have said including:
(1) Definitely depends on who the customer service rep is. I've received very different service from the different reps ranging from excellent to crap.
So it definitely depends on who you get.


(2) Jayco seems to respond to dealership requests much better then to the individual customer.
This is sad, but as was mentioned previously, Jayco has more invested in the dealerships then individual owners.

Another experience that supports this, I had a problem with our TowMax tires - go figure . I contacted customer service and they passed the buck - not covered under their warranty. Contacted our dealership and got more then satisfactory compensation for the tires.

So maybe a course of action to get the information you're looking for is to go through your dealership.

2015 Jayco Eagle Premier 361REQS
2014 GMC Sierra 3500HD 4x4 CC D/A
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Old 11-19-2015, 01:58 PM   #13
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Join Date: Sep 2015
Location: Vallejo
Posts: 238
"Jayco seems to respond to dealership requests much better then to the individual customer. This is sad, but as was mentioned previously, Jayco has more invested in the dealerships then individual owners."

I don't think this is sad at all. In fact, it is perfectly reasonable. Jayco makes its money selling new products and the dealerships make that happen for them. That is great and that is supposed to be how it works.

And it is pretty obvious, the Jayco products are selling well, so they are busy helping the dealerships and new product buyers who are paying the bucks for that benefit.

If you don't buy new or used from a dealership, you don't get the dealership advantage if you were astute and purchased from a good, responsive dealership. You usually don't get the best price, you may get a warranty service preference, and if you build a good relationship with the service advisors they may go to bat for you and do their best to assist you.

If you buy used, you don't get the above, but you get something else, an excellent price advantage assuming you did a great inspection and pretty well know what you are getting. Of course, the mfg may help or may not help you, unless you bought an orphan, but for sure you won't get the dealer to help you unless you are very, very lucky and have a local dealership with a broader outlook on customer service.

If you want to improve the odds, be sure to pay more money and be willing to pay others to assist you.
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Old 11-24-2015, 02:23 PM   #14
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I bought my 2015 pinnacle 38FLSA in October had slide issues because of wrong size fuses which took me forever to find on our maiden voyage...no one explained about all the hidden panels when we went through the delivery inspection. Once I returned I contacted Jayco and demanded all the Electrical 120V and 12V, potable plumbing, Center Load, floor plan, tank layout, Black/Gray piping, Inverter and battery wiring etc. They sent all to me within a day. I also got the Electrical 120 & 12 for the previous White Hawk 30DSRE in 2013. Nothing to do with warranty...it just makes sense so that you can find thing when on the road.

Ron (Augie)
2015 Pinnacle 38FLSA
2013 Ram Laramie 3500 (Dually)
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Old 11-24-2015, 04:33 PM   #15
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Location: Wasaga Beach
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I initially sent an email asking for the gen-prep wiring. Got those sent back to me pretty quick, then I asked for the rest of them and they sent those too. I have eleven PDF pages of schematics for my trailer. One shows the ceiling light layout with measurements. This was end of October. Can provide the contact info for the guy who sent them if you need it.
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Old 11-25-2015, 07:28 AM   #16
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I requested prints of my 29.5 bhds from Jayco, they told me the same. They suggested I contact my dealer and they can request for me, which I did. I only needed the door side for places to mount a tv on the outside so I needed to see if there was any backing. My dealer got me the print, but since I looked at the print, I decided a tv on a table outside is my plan.
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Old 11-28-2015, 12:25 PM   #17
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Location: Vienna
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Well, lo and behold about a week after my request, my schematics came in an email. Most of them anyway. I would still like the framing plans as I plan on putting another satellite input on the outside of my unit. Have bought the materials but afraid to drill that first hole!

That should do it!


Joe Hinson
2010 Jayco Quest G2(SOLD)
2014 Jayco Eagle 33.5RETS
2007 Ram 2500 5.9L Cummins(SOLD)
2015 Ram 2500 6.7L Cummins 4WD
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