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Old 08-24-2015, 10:35 AM   #11
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Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 13,879
He did the right thing.


2004 Chevy 2500HD Crew Cab 6.0l, 4.10r

2010 Jayco Jayflight 28BHS
Reese Strait Line with Dual Cam
P3 Brk controller
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Old 08-24-2015, 07:10 PM   #12
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Join Date: Jul 2015
Location: Sharpsburg
Posts: 241
Good job fixing a customer issue. I find most of the time it's an over zealous employee that is struggling with the companies needs vs. the customers needs. General the managers get that position because they excel at that issue

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Old 08-24-2015, 07:20 PM   #13
Join Date: May 2014
Location: Victoria
Posts: 65
As a business owner in a customer service type business, it would be very poor business to charge your customer for a no issue found. When we install Directv or Dish Network at a customers house, we will give them the first call if it is a customer screw up, if it's an equipment or installation issue, then that doesn't count as the customers first free service call. This has been a practice in my business for over 25yrs and word of mouth is my best advertising. Shame on any business that doesn't provide quality customer service. With that said, it is amazing how huge some huge retailers have gotten with poor customer care!!

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