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08-23-2015, 01:40 PM
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#1
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Member
Join Date: Jan 2015
Location: Lake helen,fl.
Posts: 77
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Jayco warranty
Have a question maybe you all can help me with, I went and picked up my rig from the dealer yesterday we had the slide toppers installed,and was also having the service dept. look at my front living room slide,it wasn't in sync. my question is should they have charged me the half an hour fee that they did,or should that have been covered under warranty? They didn't find anything wrong.FYI my camper is only one month old.Thank You!
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08-23-2015, 01:56 PM
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#2
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Senior Member
Join Date: Jul 2015
Location: Rio Rancho
Posts: 426
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Quote:
Originally Posted by Gutshot
Have a question maybe you all can help me with, I went and picked up my rig from the dealer yesterday we had the slide toppers installed,and was also having the service dept. look at my front living room slide,it wasn't in sync. my question is should they have charged me the half an hour fee that they did,or should that have been covered under warranty? They didn't find anything wrong.FYI my camper is only one month old.Thank You!
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Allegedly they found nothing wrong thus the charge. Schwenteck right? I would have challenged the charge and good will would have prevailed.
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08-23-2015, 02:02 PM
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#3
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Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,753
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Could they confirm your complaint? Did it stop being out of sync?
I agree, if the unit was already there, maybe just a friendly discussion about the trouble report and mark it as goodwill.
Jayco would not reimburse the dealer for anything on their labor.
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08-23-2015, 03:04 PM
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#4
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Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,088
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Being charged for that after buying a new unit from them would have left a bad taste in my mouth. They should have addressed your concerns without a fee IMO.
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08-23-2015, 03:30 PM
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#5
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 15,893
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It was a quick way to get some extra money and shame on them. In order to install the toppers they had to run the slide in and out anyway... P--s poor customer service in my estimation
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08-23-2015, 03:39 PM
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#6
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Member
Join Date: Feb 2014
Location: Anywhere we want
Posts: 70
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I agree..the dealer should just have taken care of the issue as a goodwill thing. After all you would think they would like to keep you as a customer.
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08-23-2015, 06:02 PM
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#7
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Senior Member
Join Date: Oct 2014
Location: Surprise, Arizona
Posts: 464
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WAIT WAIT WAIT !!!!
Is this unit not under the 2 Year Jayco Warrenty ?
Come on, help me out...What am I missing here ?
Get a hold of Jayco and let them know what happen !!
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08-23-2015, 06:09 PM
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#8
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Site Team
Join Date: Feb 2014
Location: Charleston
Posts: 1,714
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While I do agree that there should not have been any charge. My previous TT had a small problem that the dealers service dept. Could not replicate so they tried to charge me for checking it out. They said since they could not find a problem and there was no repair done that the manufacturer would not pay them.
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08-23-2015, 06:31 PM
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#9
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Member
Join Date: Jan 2015
Location: Lake helen,fl.
Posts: 77
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Yes it is under the two year warranty,and like grumpy stated they had to operate the slides in and out to put the slide toppers on,so I am calling the dealer in the Morning and having a talk with a store manager. Thanks for everyone's input.
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08-24-2015, 10:25 AM
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#10
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Member
Join Date: Jan 2015
Location: Lake helen,fl.
Posts: 77
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Just an update,I called and spoke with the service manager and he will reimburse the half hour charge and apologized for the incident. I'm pleased with the results.
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08-24-2015, 10:35 AM
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#11
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Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,088
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He did the right thing.
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08-24-2015, 07:10 PM
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#12
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Senior Member
Join Date: Jul 2015
Location: Sharpsburg
Posts: 294
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Good job fixing a customer issue. I find most of the time it's an over zealous employee that is struggling with the companies needs vs. the customers needs. General the managers get that position because they excel at that issue
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08-24-2015, 07:20 PM
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#13
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Member
Join Date: May 2014
Location: Victoria
Posts: 72
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As a business owner in a customer service type business, it would be very poor business to charge your customer for a no issue found. When we install Directv or Dish Network at a customers house, we will give them the first call if it is a customer screw up, if it's an equipment or installation issue, then that doesn't count as the customers first free service call. This has been a practice in my business for over 25yrs and word of mouth is my best advertising. Shame on any business that doesn't provide quality customer service. With that said, it is amazing how huge some huge retailers have gotten with poor customer care!!
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