Originally Posted by 2fortheroad
We were told the reason that they had to give up their Jayco was because of health issues. His DW has stage 4 lymphoma. They were only able to use it a couple times before she was diagnosed, and for all appearances it shows little to no use. The seller seems to be just as frustrated with Jayco as I am.
You know, the person at Jayco customer service had the nerve to tell me that if it would make me feel better I could post my concerns with anyone that I wanted too, and even suggested a few sites to go to, this being one of them. I don't think I would want someone with his attitude repersenting my company.
Another word of warning, Jayco's 2 year warranty is a Limited 2 year warranty. So if you are buying brand new make sure you understand what the warranty does and does not cover and have it in writing.
I feel the need to jump in a clarify a few things in this thread. I deal with Jayco warranty 6 days a week. Jayco's 2 year warranty is hitch to bumper. I have NEVER had them refuse a warranty repair for a customer as long as it isn't a problem caused by lack of required maintenance.
Jayco has maintenance policies that are located in the owners manual. These items must be done by the owner. If they aren't done and damage occurs to the unit, then warranty will not cover the damage, thus, the limited warranty.
Jayco's policy did change in 2008 making the warranty non-transferrable. NO other manufacterer allows warranty transfer.
Now, with that said, if you were in our local area and you brought the unit in for the repair, we would probably give you a reduced rate because of your situation.