Jayco RV Owners Forum

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Old 04-28-2010, 02:26 AM   #11
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Location: Wewahitchka, FL
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I didn't realize that was a Jayco policey and regret they made the change. I still think you have a good product. We are on our second 2008 Jayco 5th wheel. Traded in the first to upgrade to a larger unit. Lost some money in the trade I'm sure but satisfied with the larger unit.

We have had several issues repaired under factory warrenty by a dealer other than the one we purchased from and had satisfactory results. Our original 2 year warrenty is about to expire and thinking of purchasing the extended warrenty.

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Old 10-08-2010, 08:38 PM   #12
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Hi 2fortheroad,Sorry to hear of your problems.I also have had no luck with my Jayco dealer regarding squeaky floors(I also purchased the extended warranty)It really takes the fun out of it.

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Old 10-09-2010, 07:09 AM   #13
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I bought a new 2010 a couple of months ago and the 3 year extended warranty was included. The dealer just didn't add it to the price since it was a factory promo to clear out 2010's. I couldn't be happier with Jayco.

2006 GMC 2500HD CCSB 4x4 Duramax/Allison, Titan 52 gallon fuel tank, Prodigy Controller, B&W Companion Hitch
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Old 10-26-2010, 01:11 PM   #14
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Sorry to hear your problem! However, Re:warranties; many, many, products and various industries only cover the original owner. I love my Jayco product and esp. the dealer. Spent 66 days camping this season and just now winterized the 5er. Can't wait for April '011
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Old 12-18-2010, 12:12 PM   #15
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Let's Set The Record Straight

Originally Posted by 2fortheroad View Post
We were told the reason that they had to give up their Jayco was because of health issues. His DW has stage 4 lymphoma. They were only able to use it a couple times before she was diagnosed, and for all appearances it shows little to no use. The seller seems to be just as frustrated with Jayco as I am.
You know, the person at Jayco customer service had the nerve to tell me that if it would make me feel better I could post my concerns with anyone that I wanted too, and even suggested a few sites to go to, this being one of them. I don't think I would want someone with his attitude repersenting my company.
Another word of warning, Jayco's 2 year warranty is a Limited 2 year warranty. So if you are buying brand new make sure you understand what the warranty does and does not cover and have it in writing.
I feel the need to jump in a clarify a few things in this thread. I deal with Jayco warranty 6 days a week. Jayco's 2 year warranty is hitch to bumper. I have NEVER had them refuse a warranty repair for a customer as long as it isn't a problem caused by lack of required maintenance.

Jayco has maintenance policies that are located in the owners manual. These items must be done by the owner. If they aren't done and damage occurs to the unit, then warranty will not cover the damage, thus, the limited warranty.

Jayco's policy did change in 2008 making the warranty non-transferrable. NO other manufacterer allows warranty transfer.

Now, with that said, if you were in our local area and you brought the unit in for the repair, we would probably give you a reduced rate because of your situation.
Wes Simkins
Masters Certified 2010-2011
Jayco Parts & Warranty
Jayco Parts Specialists Since 1973
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Old 12-18-2010, 04:15 PM   #16
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We bought our 2006 Jayco used - when it was 13 months old. At that time (many years ago), my wife called Jayco, provided the TT's VIN and remaining warranty was transferred under our name. NO fee or hassle. We simply faxed our "change of insurance form" into Jayco Corp. and they confirmed the transfer by email. Clean, simple and no hassle. Actually, it felt great to have "remaining time" on its base warranty transfered over to our name so easily. If wondering, we never needed to exercise the base warranty. During the first 3.5 years since its build date, our Jayco has been solid and working great. No complaints. Only real "design" issue we had to DIY fix ourselves was re-sealing our TT's 11 windows. Of these 11 windows, 3 of them were leaking. If wondering, that was 3.5 years after its build date - outside its base warranty time. I did these DIY window re-sealing myself during a few weeks and today, our TT's windows are much better then factory. So, all turned out better (in the long run)...

To me, Jayco does makes a sound product. Yes. They could "raise the bar" on some build items (like trashing their factory dry fit window process and go back to traditional soft putty sealed windows) and reduce over sized service holes under their chassis's floor (for plumbing the electrical access lines - that also let critters into the chassis) but overall, I'd buy another Jayco TT again. If I bought another used Jayco with only 8 remaining months and that time could NOT be transferred over, I would NOT worry about it. I'd "take the risk. Especially if all appliances and structure are still sound (at time of purchase).

Hope this helps in your research...

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Old 12-21-2010, 09:45 PM   #17
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Unfortunitly you were sold something that isn't true. But based on the experience I had with my first Jayco I don't think I would worry too much. We used ours 4 summers and 1winter. Warranty issues were taken care of in the first summer. I never used the warranty the second year. The trailer held up really well. If it wouldn't I would not have bought a second Jayco.

As for your current problem, the tin up front on my 2007 was taken apart for a repair in the first year. It never seamed to be right after that. But that being said a few screws fixed it right up. If your tin is damaged I would check a tin basher to see if he could make new pieces cheaper then what Jayco would want.

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