Originally Posted by mtedelen
We're in Reno, originally from Northern, CA. Curious as to where you purchased from?
Sacramento RV. I google searched the area within a few hundred miles and no one else had the exact model we wanted. It then came down to were they going to meet our price and they were very willing to negotiate. My tactic is to be respectful and polite but more important do your research and work with realistic numbers. We like to work on out the door. We will pay you this much sign and leave. Put it on the dealer to figure out the math to make that happen. They did and have no regrets.
It is my experience though you must control this whole process. Best I can tell their perfect sale is you pay, hookup and go immediately. You buy it in as is condition as it sits there. Anything to be done they want to handle as a warranty after the sale. I don't blame them this means they get paid for the sale and any work after.
My end I want to pay after I've used it a while to verify in real world conditions everything works as advertised.
The actual events are somewhere in the middle and I know the only leverage I have is the money and the contract. I never will sign or pay until I am at that moment ready to hook up and go. Then I have myself to blame if I didn't do enough inspection before that time. You have to be firm, we were, it did not seem to bother them at all which I will give them credit for. Just be respectful and see their side and speak in terms that's not confrontational so they know you're just doing what you need to do to be happy.
Honestly my wife and I walked a lot of RV dealerships between here and San Diego over the years. RV Sacramento is quirky but they appear to be solvent and they want to make the sale. They move product and the people involved with the business success act accordingly.
The actual sale went so perfectly for us because, and I really can't stress this enough, of a single salesman there "Devon". When we were quickly passed off to him by the orig. salesperson he stepped up to the plate and was exactly who we needed to work with. Patient beyond belief with our wandering the entire lot with him in tow. That is how you earn business. You put in the time knowing it may not pay off. Devon is young so when the others radar or whatever instinct told them we were probably not going to buy they disappeared. That's just our style. You're never going to get the best price if you let on it's the perfect one and you have to have it right away unless you're buying something from your parents. Which, honestly, Devon was like family quickly. Just quiet, polite, knew everything about them or got the answer right then. He was good around the kids and just put us at ease. Zero pressure.
If you go to Sacramento RV insist on Devon, I'd even wait and come back to work with just Devon. I'm sorry but to me that's the only way to force the dealership to see the value of guys like Devon is to show they will lose your sale if they don't hire a whole bunch more Devon's when things get busy or put him in charge of everyone else.
PS: Soon after picking up the trailer I started getting calls from resorts about my "Free night's stay" ... no obligation .. essentially my phone number was obviously sold off which really bugs me to no end. If you buy there insist that doesn't happen unless you want calls at 8-9pm and randomly through the day about your good fortune to win no obligation stays here and there. Which for me I'd rather contact them on my own.