Originally Posted by namusmc65
I simply love this truck but can't stand the dealers service departments. The dealer where I purchased my truck has one mechanic and one oil change guy. Can't believe Fiat/Chrysler even has a dealership like that!
I can believe it. 2 years ago I started experiencing an electrical issue on my '05 3500 diesel. After starting the engine, the voltmeter would abruptly drop from 14 volt output to barely 12 volt. Totally random and would last for seconds to several minutes. Took the truck to local FCA dealership. Their 'senior' diesel tech had the truck all day and could not find anything wrong with it for $150. The problem persisted. Drove to Orlando to an independent mechanic I often use, he had it two days and determined the problem was with the radiator fan clutch. I'll be darned if I understand the relationship, all I know the problem was resolved and hasn't happened again.
Unfortunately, most dealers employ parts changers, and don't know what to do if the diagnostic computer comes up with nothing.