Wednesday when we went to the storage lot to get the FBTS for a trip, the super slide would not retract. It would come in about 2", the refrigerator side would begin lagging behind and the whole slide would stop. Tried extending and retracting several times. Had DW push to retract while I pushed from outside. Could not budge it. Called our salesman and he got service tech on the line with us. He suggested everything we tried. Finally got some additional help to push from the outside. We were able to get it in. We were headed out on a trip that took us past our dealer. They said bring it in when we got there. On the way to the dealers (3 hrs away), I trucker got our attention and was pointing at the 5'er. The front lower panel on the door side had popped a screw that secured it and the 2nd section and some of the silver insulation was out and dragging. Pulled off and used Duck Tape to secure for the hour remaining to the dealer. Service was waiting for us.They
got the unit in the shop and 4 of the techs started checking things out. After quizzing me on the slide (shore power, battery power, etc.) they started working on it. Slide issue turned out to be a piece of rubber gasket that got in the track. They fixed the panel and put the insulation back. They also found a screw that had popped on the other side and a panel was sagging. Fixed it also. Very impressed with my salesman, dealer and the service department. They had us in, made the fixes and had us on the rode again in a little over an hour. We arrived at our campsite about 2 1/2 hours later that what our original plan had been and had to setup in the dark. But, we feel/felt extremely fortunate to even being at the campsite. Kudos to the guys at Southaven RV in Southaven, Mississippi.
2015 Jayco Pinnacle 36 FBTS
2014 Ram 3500 CC, CTD, 4X4, SRW, SB
B&W Campanion Hitch
16 ft.Nova Craft Prospector Canoe