This is my story and, ...........
On October 6th, wife and I took delivery of our new 2015 Pinnacle 36FBTS. All has been really good with warranty repairs by the dealer and Jayco Customer Service. All minor things except for an issue I found while cleaning the roof this last Wednesday.
I found good sized voids in the self leveling caulk in the rear cap transition at the roof.
On Thursday morning, I took several pictures of those voids and sent those to Jayco as instructed by the rep. The rep said that I will get a call back as soon as they had studied the pictures and arrived at a solution.
I then took the unit to a repair facility in Lagrange, IN I use for non warranty repair and maintenance work. The place is called Indiana Interstate Enterprises. I was purchasing Dometic slide room toppers for the unit and asked them to take a look at the situation and report back. By the end of the day yesterday and, after using one complete tube of self leveling.....the issue was repaired.
This morning, not 24 hours after I sent the pictures to Jayco, I get a call from a service rep. He apologized for not doing the job that should have been done on the production line back in April when it was built. After a brief discussion, he advised me that when I pay and receive a copy of the invoice from Indiana Interstate Enterprises, he wanted a copy scanned and emailed to his attention. He would then follow thru with procedures to reimburse me for that cost.
After our last experience with the 2015 SOB we traded in for this Pinnacle, the RV gods are once again smiling upon wife and I!!!
........I'm stickin' to it!