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Old 06-18-2014, 12:00 PM   #31
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Update: I got a call from the dealer this morning. They are experiencing the same frustrations trying to raise the trailer with the jack that I've been experiencing. They agree with me that the motor on the jack is underpowered for this trailer. They are going to try to get Jayco to spring for an upgrade to a two motor system.

We'll see how this goes.
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Old 06-19-2014, 01:20 PM   #32
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This may get ugly...

My dealer called a little while ago to tell me that they finally got to talk to someone from Jayco this morning. Jayco is playing "blame the customer." The Jayco rep told the dealer that "the customer will never admit it, but he probably dropped the trailer from the truck onto the jack, which ruined the thrust bearings in the jack."

That is complete BS. It sounds like they are just trying to get out of making the proper repairs.

At any rate, two new jack legs are on the way to the dealer from Atwood. No new motor yet. Jayco wants the old jack legs so they can inspect them.

I am completely convinced that whatever is wrong with this jack happened before I took possession of the trailer, and probably before the dealer took delivery of the trailer.

I have been in the field service business for 30 years. "Blame the customer" is never a good strategy for success, and it usually has an ugly ending.
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Old 06-19-2014, 03:39 PM   #33
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Quote:
Originally Posted by etex211 View Post
This may get ugly...

My dealer called a little while ago to tell me that they finally got to talk to someone from Jayco this morning. Jayco is playing "blame the customer." The Jayco rep told the dealer that "the customer will never admit it, but he probably dropped the trailer from the truck onto the jack, which ruined the thrust bearings in the jack."

That is complete BS. It sounds like they are just trying to get out of making the proper repairs.

At any rate, two new jack legs are on the way to the dealer from Atwood. No new motor yet. Jayco wants the old jack legs so they can inspect them.

I am completely convinced that whatever is wrong with this jack happened before I took possession of the trailer, and probably before the dealer took delivery of the trailer.

I have been in the field service business for 30 years. "Blame the customer" is never a good strategy for success, and it usually has an ugly ending.
A trailer should be able to take a little bit of use before falling apart. At best you have 8 inches between your bed rails and the trailer... so 3-4 inch drop of sorts shouldn't be the end of the world, and your pin weight is how much?

Or did you mean customer = factory and dealer that use tractors and forklifts to move stuff around who could actually drop I mean lower the unit down at a fair rate of speed from a decent height.

In construction a jack takes abuse. had a flat bed that I would load up all the time - the truck the jack took lots of impact not intentional but it happened never had an issue with it. but it also wasn't a wimpy looking thing like I see on my 5th wheel.

Build a decent trailer so you know when there is abuse VS POS wasn't made well enough hope it last.

yes im annoyed... and its not even my trailer. Good luck.
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Old 06-20-2014, 06:09 AM   #34
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dropped

[QUOTE=etex211;208541]This may get ugly...

My dealer called a little while ago to tell me that they finally got to talk to someone from Jayco this morning. Jayco is playing "blame the customer." The Jayco rep told the dealer that "the customer will never admit it, but he probably dropped the trailer from the truck onto the jack, which ruined the thrust bearings in the jack."

I just dropped my unit on to the back of my truck two days ago. Fortunately it only dropped about 3 inches. Did minor damage to my truck rails. I had the extenders down on my jack legs so fortunately had enough leg left to lift the unit all the way up to the limit of them to get the unit back on my hitch. I ran the unit all the way down and up checking for damage. I guess I was extremely lucky because no damage that I could find. You can find that story posted in my "Oh Crap Moment" post previously.
Good luck with Jayco
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Old 06-30-2014, 10:47 AM   #35
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I picked my camper up from the dealer Wednesday. Two new jack legs and a new breaker are installed. The tone of the motor when raising the camper generally sounds better, but I am still having the breaker cut out a lot.

Jayco wants the old jack legs back from the dealer so they can inspect them. The dealer told me that if Jayco determines that they are bent in any way, then Jayco will charge the dealer back for the new ones. The dealer can't see any evidence of any damage to the jack legs.

The dealer also told me that at this year's Jayco dealer conference, there was lots and lots of complaining about the warranty support provided by Jayco. I can believe that. My dealer has been great throughout this entire episode, but I don't have a good feeling about Jayco at all.

I am still not pleased with the performance of these jacks, and I doubt that I ever will be. When my warranty expires in 15 months, I will probably replace the jacks with a pair of jacks with individual motors, probably from Bulldog or Ultrafab.

Manufacturer reputation was one of the things that influenced my decision to purchase Jayco. I am now wondering where that reputation came from.
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Old 06-30-2014, 12:17 PM   #36
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Our Jayco warranty was A-1 when needed...best I've ever encountered.

Just saying....
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Old 06-30-2014, 06:46 PM   #37
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Did they install any sort of upgraded jacks? Or offer credit towards a different set? . One thing you might do is check the wiring connections and battery. Bad grounds, splicing, wrong Guage of wire would add to blowing a breaker
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Old 07-01-2014, 05:37 AM   #38
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I know each warranty issue is different. Different problems, different RV model, different dealer, different owner and all with different expectations of the proper resolution. I for one have found my dealer AND Jayco to be first rate in warranty issues. One claim I had was with with my second Thetford potty (I'm now on potty #3 also covered by Jayco). Thetford declined the warranty since it was after one year, but Jayco covered it. The most expensive claim I have had is my Norcold refrigerator. Jayco didn't even hesitate to replace it after complete failure. The only delay for me was the shipping time to get it to the dealer.

Again, I have found Jayco warranty first rate.
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Old 07-01-2014, 06:50 AM   #39
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[QUOTE=edatlanta;212047The only delay for me was the shipping time to get it to the dealer.[/QUOTE]


That is the biggest complaint from my dealer and the other dealers they have compared notes with. Jayco's "normal" turnaround time for shipping warranty parts to the dealer is 3-4 weeks.
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Old 07-01-2014, 08:07 AM   #40
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If I try to open my big slides when I am not on shore power they go real slow and sometimes pop the breaker. Voltage drops to low.
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